Decision search
Your search has 49843 results
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High Peak Borough Council (23 017 999)
Statement Not upheld Trees 08-Sep-2024
Summary: We found no fault on Mr and Mrs D’s complaint about the Council’s decision to take no action on their high hedge complaint about their neighbours’ trees, which they said impacted on their amenities. The Council properly considered their complaint.
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City of York Council (23 018 048)
Statement Not upheld Disabled children 08-Sep-2024
Summary: Mr X complained the Council failed to meet its duty under the Childcare Act 2006 to ensure sufficient childcare was available for working parents. We have found no fault by the Council.
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Gloucestershire County Council (23 018 467)
Statement Not upheld Charging 08-Sep-2024
Summary: We found no fault on Mr F’s complaint on behalf of his mother about the Council’s decision a payment to him in April 2021 following the sale of his mother’s property, amounted to a deprivation of assets. He said its actions caused distress. There was delay in responding to some of his correspondence, but the Council’s apology remedied the injustice caused.
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Sheffield City Council (23 019 219)
Statement Closed after initial enquiries Councillor conduct and standards 08-Sep-2024
Summary: We will not investigate this complaint about standard committees because there is not enough evidence of fault to justify investigating.
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Norfolk County Council (23 019 907)
Statement Closed after initial enquiries Safeguarding 08-Sep-2024
Summary: We will not investigate this complaint about a safeguarding investigation the Council carried out. There is not enough evidence of fault in the Council’s actions to warrant an investigation.
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Statement Upheld Alternative provision 08-Sep-2024
Summary: Mrs C complained about the Council’s decision not to assess her daughter for an Education, Health and Care Plan and a statutory Care Needs Assessment. We found the Council was at fault. This caused Mrs C unnecessary distress and meant that S missed two terms of education. The Council agreed to our recommendations to address the injustice its actions caused Mrs C and S.
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Gloucestershire County Council (23 020 540)
Statement Upheld Charging 08-Sep-2024
Summary: Mr X complained on behalf of his wife, the Council consistently issued inaccurate invoices for the day centre she attends. The Council accepts it was not inputting the attendance data in a timely manner and so invoices were inaccurate. This is fault. Since June 2024 a new system has been introduced which should mean invoices are accurate.
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Statement Upheld Special educational needs 08-Sep-2024
Summary: We have completed our investigation. The Council was at fault. It delayed deciding Y’s (Mrs X’s child) special educational needs support and Y was without education for 5 months. The Council did not communicate with Mrs X properly, causing distress and undue confusion for Mrs X and her family. The Council should apologise to Mrs X and make a payment to her to recognise the loss of education for Y and the undue distress caused.
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Hertfordshire County Council (23 021 442)
Statement Upheld Special educational needs 08-Sep-2024
Summary: We have completed our investigation. The Council was at fault. The Council has apologised and offered a financial remedy to Mr X. To remedy the injustice suffered, the Council should increase the offer of the financial payment to Mr X, to be in line with our Guidance on Remedies.
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Bournemouth, Christchurch and Poole Council (24 000 345)
Statement Upheld Homelessness 08-Sep-2024
Summary: Mrs X’s complaint about matters between 2020 and 2022 is late and there is no good reason to exercise discretion to investigate it now. Mrs X had a right of appeal to court about the suitability of her temporary accommodation. The Council was at fault for delay accepting homelessness duties and poor communication. It has already offered a suitable remedy for the injustice this caused.