Decision search
Your search has 49843 results
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Barchester Healthcare Homes Limited (24 013 478)
Statement Closed after initial enquiries Residential care 27-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Care Provider not meeting his wife Mrs X’s care needs during her planned two-week respite stay, a staff member making comments to her which upset her, and how it dealt with his complaint. Investigation by us is unlikely to add to the Care Provider’s investigation nor achieve a different outcome. There is not enough evidence of actions by the Care Provider amounting to fault to warrant us investigating. We do not investigate providers’ complaint-handling where we are not investigating the core issues giving rise to the complaint.
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East Sussex County Council (24 013 505)
Statement Closed after initial enquiries Charging 27-Jan-2025
Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.
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Leicestershire County Council (24 013 774)
Statement Closed after initial enquiries Special educational needs 27-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr Z’s education provision. This is because the complaint is made late, and I see no good reason to exercise discretion and consider it now.
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Sefton Metropolitan Borough Council (24 014 969)
Statement Closed after initial enquiries Other 27-Jan-2025
Summary: We will not investigate Mr X’s complaint about a data breach by the Council and about its response to his data requests. This is because complaints about data matters, such as this, are best considered and decided by the Information Commissioner’s Office.
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Dudley Metropolitan Borough Council (24 015 077)
Statement Closed after initial enquiries Allocations 27-Jan-2025
Summary: We will not investigate Ms Y’s complaint about how the Council decided her housing eligibility in line with its housing policy. This is because the Council agreed to increase Ms Y’s banding priority, and an investigation is unlikely to achieve any additional outcome.
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Essex County Council (24 015 236)
Statement Upheld Special educational needs 27-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (24 015 249)
Statement Upheld Special educational needs 27-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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North Tyneside Metropolitan Borough Council (24 015 275)
Statement Closed after initial enquiries Special educational needs 27-Jan-2025
Summary: We will not investigate Miss X’s complaint about her child’s education. Miss X has appealed to a tribunal which places the complaint outside our jurisdiction.
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London Borough of Redbridge (24 015 694)
Statement Closed after initial enquiries Allocations 27-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing application. The complaint is late and there are no good reasons to consider it now.
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Hertsmere Borough Council (24 015 764)
Statement Closed after initial enquiries Traffic management 27-Jan-2025
Summary: We will not investigate this complaint about parking in the complainant’s street. This is because there is insufficient evidence of fault by the Council.