Decision search
Your search has 49843 results
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Swindon Borough Council (24 014 896)
Statement Closed after initial enquiries Council tax 28-Jan-2025
Summary: We will not investigate this complaint about council tax arrears because there is insufficient evidence of fault causing injustice.
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Transport for London (24 014 925)
Statement Closed after initial enquiries Traffic management 28-Jan-2025
Summary: We will not investigate this complaint about the Authority’s decision not to give the complainant a grant under the car scrappage scheme. This is because there is insufficient evidence of fault by the Authority.
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Milton Keynes Council (24 014 926)
Statement Closed after initial enquiries Refuse and recycling 28-Jan-2025
Summary: We cannot investigate Mr X’s complaint about missed commercial waste collections by the Council. This is because the law prevents us from investigating complaints made by public bodies, which includes schools.
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London Borough of Haringey (24 015 454)
Statement Closed after initial enquiries Managing council tenancies 28-Jan-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to repair his boundary wall. This is because the issue concerns the Council’s management of social housing through its social housing provider, Homes for Haringey.
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Worcestershire County Council (24 016 069)
Statement Closed after initial enquiries Other 28-Jan-2025
Summary: We will not investigate Mrs X’s complaint about matters related to the Council’s data handling. This is because it is reasonable to expect Mrs X to pursue the matter through the courts.
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Lancashire County Council (24 001 670)
Statement Upheld Special educational needs 28-Jan-2025
Summary: Ms X complained the Council failed to secure the speech and language therapy in her child, W’s, Education, Health and Care Plan. The Council was not at fault. However, it was at fault for failing to respond to Ms X’s complaints properly. This caused Ms X avoidable frustration, for which the Council should apologise and pay her £100.
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Sefton Metropolitan Borough Council (23 018 950)
Statement Upheld Special educational needs 27-Jan-2025
Summary: Mrs U complains on behalf of her daughter (Miss X). They complain about the Council’s decision, at short notice, to change the further education college named on Miss X’s Education, Health and Care Plan without involving her. They also complain the new college was not delivering parts of Miss X’s Education, Health and Care Plan. The Council delayed reviewing the Plan and carrying out a social care assessment. We uphold the complaint. The Council has agreed to our recommendations.
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Birmingham City Council (23 021 437)
Statement Closed after initial enquiries Trees 27-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to remove a tree from its current location, and its handling of the matter. There is not enough evidence of fault to justify investigating.
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London Borough of Lambeth (24 001 697)
Statement Upheld Homelessness 27-Jan-2025
Summary: Ms X complains the Council delayed in providing interim accommodation when she became homeless, then did not properly consider the suitability of accommodation it provided. There was fault by the Council which caused Ms X and her children the avoidable distress of eviction, and then to remain in unsuitable accommodation once rehoused. The Council agreed to apologise and pay a financial remedy. We did not recommend actions for the Council to address the failings in its homeless service. It has already recently updated us on progress against its Housing Needs Service Improvement Plan following fault identified in other cases.
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High Peak Borough Council (24 002 008)
Statement Upheld Council tax 27-Jan-2025
Summary: We found fault on Mrs S’s complaint made on behalf of her son, about the Council failing to communicate with her about his council tax when aware he was a vulnerable adult. This caused stress as it issued a summons. It failed to act under its recovery policy or on his request. The agreed action remedies the injustice caused.