Decision search
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Leeds City Council (24 002 371)
Statement Upheld Other 24-Jan-2025
Summary: Ms X complains the Council did not meet Mrs Y care and support needs. She says this impacted Mrs Y’s wellbeing. We find the Council at fault which caused Mrs Y injustice. The Council has agreed to apologise to Mrs Y, issue her reviewed care and support plan and take service improvement action.
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Birmingham City Council (24 003 456)
Statement Upheld Special educational needs 24-Jan-2025
Summary: We have found the Council at fault for failing to secure the Special Educational Needs provision in Mrs X’s daughter’s Education, Health and Care Plan. The Council agreed to apologise, make a symbolic payment, and put the provision in place as soon as possible.
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Hertfordshire County Council (24 007 239)
Statement Upheld Alternative provision 24-Jan-2025
Summary: Mrs X complains the Council did not provide her child with suitable alternative provision. She says this impacted her child’s education and wellbeing. We find the Council at fault which caused injustice. The Council has agreed to apologise and make payments to Mrs X and her child.
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Lincolnshire County Council (24 007 299)
Statement Closed after initial enquiries Other 24-Jan-2025
Summary: We will not investigate this complaint that the Council falsely claimed the complainant’s children were Children in Need, and that it was at fault in its responses to her subsequent complaint and her Right to Rectification request. This is because there is nothing significant to be gained from investigation.
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Birmingham City Council (24 005 845)
Statement Upheld Allocations 24-Jan-2025
Summary: The Council was at fault in its consideration of Mr X’s housing application and his local connection. It has agreed our recommended remedy.
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Kent County Council (24 006 616)
Statement Upheld Charging 24-Jan-2025
Summary: Mr X complained about how the Council carried out a financial assessment in respect of his mother, Mrs Y’s, care home placement. There was fault in how the Council carried out Mrs Y’s financial assessment and how it responded to Mr X’s complaint. This caused Mr X avoidable distress for which the Council agreed to apologise and pay a financial remedy. It also agreed to review when it refers people for financial assessments and arrange a briefing for staff on costs of disregarded properties.
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Wiltshire Council (24 004 647)
Statement Closed after initial enquiries Special educational needs 24-Jan-2025
Summary: We will not investigate Mrs X’s complaint about Education Health and Care Plan issues. We are unlikely to find fault and it is reasonable to expect her to appeal to the Tribunal.
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London Borough of Camden (24 004 765)
Statement Closed after initial enquiries Noise 24-Jan-2025
Summary: We will not investigate this complaint about the way the Council has dealt with reports of noise and nuisance from busking near Mr X’s home. There is not enough evidence of fault in the Council’s actions following the reports it receives. Also, the Council has apologised and offered to pay Mr X £100 in recognition of its failure to keep him updated on the outcome of his reports. We consider this is a suitable remedy to this part of the complaint.
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Bury Metropolitan Borough Council (24 005 516)
Statement Upheld Alternative provision 24-Jan-2025
Summary: Ms X complained the Council failed to arrange alternative provision for her child, W, when they stopped attending school in November 2022. The Council was at fault for failing to consider Ms X’s medical evidence. This caused Ms X avoidable upset and frustration for which the Council will apologise and pay her £150.
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Bracknell Forest Council (23 014 208)
Statement Upheld Special educational needs 24-Jan-2025
Summary: Mrs X complained the Council took too long to approve a tutor for her son. We found the Council was at fault for the delay in approving a tutor for Mrs X’s son. The Council agreed to apologise, make a payment to Mrs X and Mr S and improve its practice.