Decision search
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Dacorum Borough Council (23 015 064)
Statement Not upheld Planning applications 24-Jan-2025
Summary: X complained about the Council’s decision to approve a certificate of lawfulness application from their neighbour. X said roof light windows affect their amenities. There was no evidence of fault in the way the Council made its decision.
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Luton Borough Council (23 016 371)
Statement Upheld Assessment and care plan 24-Jan-2025
Summary: Mr D complained about the way the Council dealt with his adult social care support and his complaint about a social worker. We found a delay in assessing Mr D’s care and support needs and replying to his complaints. The Council has agreed to apologise and pay Mr D £150 to remedy the distress this caused.
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Luton Borough Council (23 017 228)
Statement Upheld Homelessness 24-Jan-2025
Summary: Mr D complained about the way the Council dealt with his housing disrepair and homelessness issues and about the way it dealt with his complaints. There was fault as the Council did not check that repairs had been completed in December 2022 and there was some fault in the way the Council communicated with Mr D. This has caused him distress and uncertainty. The Council has agreed to apologise, pay him £500 and discuss a communication strategy with him, to remedy the injustice caused.
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Milton Keynes Council (24 009 747)
Statement Upheld Homelessness 24-Jan-2025
Summary: Ms T complained about the way the Council dealt with disrepair at her temporary accommodation. She says she and her family had to remain in a property with severe damp and mould as the Council failed to address her complaints. We found the Council at fault. The Council has agreed to make a payment to Ms T in recognition of the injustice caused.
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Warwickshire County Council (24 010 421)
Statement Closed after initial enquiries Parking and other penalties 24-Jan-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice (PCN) as we could not achieve more than the Council is now doing.
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Sunderland City Council (24 012 992)
Statement Closed after initial enquiries Child protection 24-Jan-2025
Summary: We will not investigate Mr X’s complaint about child protection. There is not enough evidence of fault by the Council in how it reached its decision to warrant our further involvement, and we could not achieve the outcome he is seeking.
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London Borough of Hounslow (24 016 804)
Statement Closed after initial enquiries Councillor conduct and standards 24-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Hampshire County Council (24 018 371)
Statement Closed after initial enquiries Highway repair and maintenance 24-Jan-2025
Summary: We will not investigate Mr B’s complaint about how the Council undertakes highway repair works. This is because the alleged fault has not caused Mr B a significant and personal injustice.
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Coventry City Council (24 018 424)
Statement Closed after initial enquiries Other 24-Jan-2025
Summary: We will not investigate this complaint about a breach of personal data. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Information Commissioner is best placed to consider.
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Herefordshire Council (24 018 434)
Statement Closed after initial enquiries Refuse and recycling 24-Jan-2025
Summary: We will not investigate Mr B’s complaint about the Council’s delay providing him with refuse bins. This is because the claimed injustice is not serious enough to justify our involvement.