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  • Harlow District Council (24 014 051)

    Statement Closed after initial enquiries Allocations 27-Jan-2025

    Summary: We will not investigate this complaint. The Council was entitled to change its housing allocations policy and to apply the change to Mrs X. Any communication problems about this did not cause significant enough injustice to warrant us investigating. The Council’s moving Mrs X to different temporary accommodation was consistent with its legal duty. Mrs X could reasonably have used her review right about the new accommodation’s suitability.

  • Somerset Council (24 014 217)

    Statement Closed after initial enquiries Other 27-Jan-2025

    Summary: We will not investigate this complaint about the Council’s response to the complainant’s report of an attack by a dog. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.

  • London Borough of Redbridge (24 014 238)

    Statement Closed after initial enquiries Building control 27-Jan-2025

    Summary: We will not investigate this complaint about the Council’s refusal to remove a record of a building control contravention from its website registered against Ms X’s property. This is because an investigation is unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

  • Derbyshire County Council (24 014 265)

    Statement Closed after initial enquiries Traffic management 27-Jan-2025

    Summary: We will not investigate this complaint about the Council’s responsibility to ensure there is proper signage information for utility road works in its area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

  • London Borough of Brent (24 014 582)

    Statement Closed after initial enquiries Parking and other penalties 27-Jan-2025

    Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.

  • East Cambridgeshire District Council (24 014 641)

    Statement Closed after initial enquiries Noise 27-Jan-2025

    Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. There is not enough evidence of fault by the Council to warrant an investigation.

  • Suffolk County Council (24 013 064)

    Statement Upheld Special educational needs 27-Jan-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • London Borough of Wandsworth (24 013 228)

    Statement Closed after initial enquiries Allocations 27-Jan-2025

    Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. It is reasonable for Mrs X to ask for a further review of her application if her circumstances have changed.

  • London Borough of Waltham Forest (24 013 236)

    Statement Closed after initial enquiries Child protection 27-Jan-2025

    Summary: We will not investigate this complaint about fault in a child protection matter. Investigation by us of the Council‘s actions in respect of Mx X would be unlikely to find sufficient evidence of fault to warrant our further involvement.

  • London Borough of Wandsworth (24 013 416)

    Statement Closed after initial enquiries Special educational needs 27-Jan-2025

    Summary: We cannot investigate Ms X’s complaint the Council failed to update her child, Y’s Education and Health Care Plan and misled her about a reassessment for additional support. This is because Ms X has used her right of appeal to a tribunal and the issues she raises are not separable from that appeal.

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