Decision search
Your search has 49843 results
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Essex County Council (24 013 906)
Statement Upheld Special educational needs 24-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Southwark (24 014 055)
Statement Closed after initial enquiries Allocations 24-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Mr X to ask the Council for a review of the priority decision.
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Statement Closed after initial enquiries Councillor conduct and standards 24-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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St Helens Metropolitan Borough Council (24 014 543)
Statement Closed after initial enquiries Refuse and recycling 24-Jan-2025
Summary: We will not investigate Mr X’s complaint about a missed garden waste collection. This is because the matter complained about has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
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West Sussex County Council (24 013 193)
Statement Upheld Special educational needs 24-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Statement Closed after initial enquiries Assessment and care plan 24-Jan-2025
Summary: We will not investigate this complaint about adult social care. This is because it is a late complaint. The complainant knew about the issues he complains about more than 12 months ago and there is no good reason he could not have pursued them sooner. We will not consider complaint handling where we are not looking at the issues complained about. But even if we did, the Council has accepted fault, acknowledged the impact and acted to improve future service. It is unlikely we would add to the Council’s investigation or achieve anything further.
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London Borough of Croydon (24 013 655)
Statement Closed after initial enquiries Private housing 24-Jan-2025
Summary: We will not investigate Mr X’s complaint that the Council refused to engage with him when he sought to evict his tenant, or about the advice the Council gave the tenant. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Southwark (24 013 734)
Statement Closed after initial enquiries Homelessness 24-Jan-2025
Summary: We will not investigate this complaint about problems at Miss X’s temporary accommodation. Part of the complaint is late without good enough reason for us to investigate it now. The Council has not had a reasonable opportunity to deal with the part of the complaint about more recent events.
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Reading Borough Council (24 015 153)
Statement Closed after initial enquiries Enforcement 24-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complaint is late.
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Newcastle upon Tyne City Council (24 015 326)
Statement Closed after initial enquiries Child protection 24-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his grandchildren. The law prevents us from investigating anything that has been the subject of court proceedings.