Decision search
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Leicester City Council (24 000 145)
Statement Closed after initial enquiries Allocations 01-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault. We will not investigate his complaint about the priority awarded on the Council’s housing register because he had a right of review he could have used and because there is insufficient evidence of fault with the Council’s actions.
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Statement Upheld Special educational needs 01-Sep-2024
Summary: Mrs X complained the Council delayed in issuing her child, Y’s, Education, Health and Care Plan and failed to communicate with her during the process. The Council was at fault which caused Mrs X and Y frustration and distress and meant Y missed out on some special educational provision. The Council has agreed to apologise and make a payment to Mrs X.
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Bristol City Council (24 001 686)
Statement Closed after initial enquiries Land 01-Sep-2024
Summary: We will not investigate this complaint about compensation paid under the Land Compensation Act 1973 as Mrs X had the right to have the dispute determined by an independent tribunal.
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Worcestershire County Council (23 019 194)
Statement Upheld Alternative provision 01-Sep-2024
Summary: Miss X complained the Council failed to provide a suitable education for her son between July 2023 and March 2024. We found there was a delay in reviewing Y’s Education Health and Care Plan and a failure to provide an education for Y while he was not attending school. We recommended an apology and payment to recognise the impact.
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Brentwood Borough Council (23 019 277)
Statement Upheld Planning applications 01-Sep-2024
Summary: Mr X complained about the Council’s response to his reports of planning breaches at a nearby development. Mr X says he has lived with unacceptable odour and missing landscaping to the rear of his property for longer than necessary and spent time and trouble in pursuing the matter. We have found fault through delay by the Council but consider the agreed action of a symbolic payment provides a suitable remedy.
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Westminster City Council (23 019 467)
Statement Upheld Other 01-Sep-2024
Summary: Mr X complains the Council is failing to provide him with enough support to meet his care needs. There was a period in 2023 when the Council did not respond to Mr X’s e-mails because they were going to a junk folder. The Council needs to apologise for the distress this caused.
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Dover District Council (23 019 746)
Statement Not upheld Antisocial behaviour 01-Sep-2024
Summary: Mr B complained that the Council had failed to properly consider his request for an anti-social behaviour case review or take effective action to deal with ongoing incidents of nuisance from his neighbour. We have not found fault with the actions of the Council.
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Watford Borough Council (23 020 078)
Statement Upheld Allocations 01-Sep-2024
Summary: Miss D says the Council failed to correctly assess her housing needs. We have found evidence of fault by the Council. We have completed the investigation and upheld the complaint. The Council has agreed to our proposed remedy including paying redress to Miss D.
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Leeds City Council (24 003 463)
Statement Closed after initial enquiries Charging 01-Sep-2024
Summary: We will not investigate Mr X’s complaint about an adult social care financial assessment and the Council’s decision that he deprived himself of assets to avoid care costs. There is insufficient evidence of fault to warrant an investigation.
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Statement Closed after initial enquiries Special educational needs 01-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with a request for information and that inaccurate information about the complainant was recorded by the Council. This is because the Information Commissioner is better placed to consider these matters.