Decision search
Your search has 49843 results
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Kingston Upon Hull City Council (24 002 065)
Statement Closed after initial enquiries Other 02-Sep-2024
Summary: We will not investigate this complaint about the Council forcing Ms X to sign a party wall agreement or that it has failed to complete works to her building leaving her with substantial costs. Her complaints about the agreement and also improvement and prohibition orders served on her as a landlord took place in 2021, which is outside the12-month period for receiving complaints. Her complaint about completion of the agreed works is a private legal matter and she would need to challenge the Council in the courts for any incomplete work which has caused her expense.
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East Hampshire District Council (24 005 702)
Statement Closed after initial enquiries Planning applications 02-Sep-2024
Summary: We will not investigate this complaint about the way the Council dealt with a complaint about the conduct of an officer. We consider there is no worthwhile outcome achievable by an investigation. It is not a good use of public resources to simply achieve an apology which is the outcome the complainant is seeking.
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Surrey County Council (24 006 305)
Statement Closed after initial enquiries Special educational needs 02-Sep-2024
Summary: We will not investigate this complaint that the Council failed to include therapeutic provision in a child’s Education Health and Care plan. This is because the complainant appealed the contents of the plan to the SEND Tribunal.
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London Borough of Croydon (24 006 126)
Statement Closed after initial enquiries Parking and other penalties 02-Sep-2024
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for him to apply to the court to challenge the Council’s escalation of the case.
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Northumberland County Council (24 005 643)
Statement Closed after initial enquiries Planning applications 02-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant could have appealed to the Planning Inspector.
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Leicester City Council (24 005 666)
Statement Closed after initial enquiries Managing council tenancies 02-Sep-2024
Summary: We will not investigate this complaint about the handling of an insurance claim. The matter is about the Council’s management of its social housing, which the law prevents us investigating.
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Milton Keynes Council (24 005 654)
Statement Closed after initial enquiries Refuse and recycling 02-Sep-2024
Summary: We will not investigate Ms X’s complaint that the Council delayed paying an agreed symbolic financial remedy. This is because the Council has now paid the remedy and any remaining injustice is not significant enough to warrant an investigation by the Ombudsman.
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Braintree District Council (24 008 408)
Statement Closed after initial enquiries Planning applications 02-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has used their right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
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London Borough of Southwark (24 008 962)
Statement Closed after initial enquiries Highway repair and maintenance 02-Sep-2024
Summary: We will not investigate this personal injury claim. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.
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Pendle Borough Council (24 005 276)
Statement Closed after initial enquiries Enforcement 02-Sep-2024
Summary: We will not investigate Mr and Mrs X’s complaint about the Council not using planning enforcement powers against a neighbour’s garden structures, not applying the General Permitted Development Order (GPDO) and Building Regulations requirements correctly, not visiting their property when considering the matter, and how it dealt with the complaint. There is not enough evidence of fault in the Council’s planning enforcement process, nor in it not visiting their property, to warrant us investigating. Even if there has been fault in the Council’s processes, there is insufficient significant personal injustice to Mr and Mrs X caused by the matters complained of to justify investigating. We do not investigate council complaint‑handling when not investigating the core issues giving rise to the complaint.