Decision search
Your search has 49843 results
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City of Bradford Metropolitan District Council (24 006 565)
Statement Closed after initial enquiries Council tax 01-Sep-2024
Summary: We will not investigate this complaint about a delay by the Council in reassessing the complainant’s Council Tax Reduction. This is because there is insufficient evidence of injustice and because the complainant could appeal to the Valuation Tribunal.
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City of Doncaster Council (24 006 780)
Statement Closed after initial enquiries Council tax 01-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision to apply the unoccupied property council tax premium to the complainant’s property. This is because the complainant could have appealed to the Valuation Tribunal.
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Birmingham City Council (23 008 384)
Statement Closed after initial enquiries Council tax 01-Sep-2024
Summary: We will not investigate this complaint about housing benefit and Council tax support because there is a right of appeal to a tribunal.
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London Borough of Harrow (23 015 690)
Statement Not upheld Assessment and care plan 01-Sep-2024
Summary: There is no evidence of fault in the Council’s response to Mr X. There is no reason why Mr X cannot access advocacy support.
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Leeds City Council (23 016 293)
Statement Upheld Assessment and care plan 01-Sep-2024
Summary: Mr A complained the Council caused delays in implementing his care package. The Council agreed it caused a delay. We found the Council at fault, but it has offered an appropriate remedy. We have not therefore recommended that any further remedy is due.
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Derbyshire County Council (23 016 479)
Statement Upheld Special educational needs 01-Sep-2024
Summary: Mr X complained the Council did not secure the provision in his son’s Education, Health and Care Plan. We have found the Council at fault and it has agreed to remedy the injustice caused.
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Statement Upheld Highway adoption 01-Sep-2024
Summary: We found fault on the complaint of Mr J, Ms K, and Mrs L. The Council failed to secure a bond under the Advance Payments Code of £5,300 against one property. The agreed action remedies the injustice caused.
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London Borough of Wandsworth (23 017 908)
Statement Upheld Homelessness 01-Sep-2024
Summary: Miss X complained the Council failed to consider relevant medical information and as a result placed her in unsuitable interim and temporary accommodation between June and October 2023. There was no fault in how the Council considered the medical information Miss X initially provided. However, the Council was at fault for failing to consider medical evidence she later provided and not reassessing the suitability of the interim accommodation at that point. The Council also delayed accepting the main housing duty which delayed Miss X’s right to request a review of the suitability of accommodation. This caused her distress, uncertainty and meant she stayed in unsuitable accommodation for longer than necessary. The Council has agreed to apologise, make a symbolic payment to Miss X and backdate her Housing Register application.
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Westminster City Council (23 019 159)
Statement Upheld Allocations 01-Sep-2024
Summary: Miss X complained about the Council’s decision to reject her housing register application which she said had left her living in overcrowded conditions. We have found fault by the Council but consider the agreed action of an apology, symbolic payment and new decision provides a suitable remedy.
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Durham County Council (23 020 582)
Statement Closed after initial enquiries Other 01-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of matters relating to Houses in Multiple Occupation (HMOs) in Mr X’s area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.