Decision search
Your search has 49843 results
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Hertfordshire County Council (24 001 466)
Statement Upheld Special educational needs 12-Sep-2024
Summary: There was fault by the Council in amending Y’s Education Health and Care Plan, issuing a decision to re-assess his needs, refusing to commission specialist assessments and a failure to ensure he received the therapies and equipment set out in his existing Plan. The Council will apologise, make payments to reflect lost provision and issue Y’s final Plan without further delay.
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Hertsmere Borough Council (24 001 606)
Statement Not upheld Enforcement 12-Sep-2024
Summary: X complained about the Council’s handling of a planning enforcement complaint that remains unresolved after several years. We did not continue our investigation now because the planning process is ongoing. X can come back to us again if they remain dissatisfied at the end of that process, or if there is evidence of unreasonable delay.
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Buckinghamshire Council (24 005 056)
Statement Closed after initial enquiries Other 12-Sep-2024
Summary: We will not investigate this complaint about an incident at Ms Y’s premises and the Council’s subsequent complaint-handling. The main substantive point complained of is late without good reason to investigate it now. It would be disproportionate to investigate the Council’s complaint-handling in isolation.
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Cheshire East Council (24 005 072)
Statement Closed after initial enquiries Other 12-Sep-2024
Summary: We will not investigate this complaint about an accusation of illegal waste tipping. There is not a significant enough injustice to Mr X to justify us investigating the incident with the officer. Mr X can reasonably take court action if he wants a decision about the alleged defamation. It would be disproportionate to investigate the Council’s complaint-handling in isolation.
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Kent County Council (24 005 234)
Statement Closed after initial enquiries Assessment and care plan 12-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council placing him in a mental health care home. This is because there are no worthwhile outcomes achievable from an investigation. In addition, some of Mr X’s complaints are late and there are no good reasons to exercise discretion to consider the late complaint.
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Statement Closed after initial enquiries Charging 12-Sep-2024
Summary: We will not investigate Mrs X’s complaint that the Council’s financial assessment was wrong. There is not enough evidence of fault to justify an investigation.
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Statement Closed after initial enquiries Special educational needs 12-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse to name a new educational setting in her children’s Education, Health, and Care plans. This is because the Ombudsman has no jurisdiction to investigate as she has used her right of appeal.
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Wiltshire Council (24 005 937)
Statement Closed after initial enquiries Direct payments 12-Sep-2024
Summary: We will not investigate this complaint about continuity of adult social care when moving to another council area. Any fault of the Council does not cause the injustice of a lack of support once moved, because that was the responsibility of the new authority. There is no worthwhile outcome to justify an investigation. We cannot ask the Council to backdate care it was not responsible for.
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Kent County Council (24 005 975)
Statement Closed after initial enquiries Other 12-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s policy on disposal of DIY waste at its household waste recycling centres. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Transport for London (24 006 006)
Statement Closed after initial enquiries Parking and other penalties 12-Sep-2024
Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating.