Decision search
Your search has 49843 results
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London Borough of Haringey (23 015 730)
Statement Upheld Homelessness 12-Sep-2024
Summary: Miss X complains that the Council delayed in offering suitable temporary accommodation and in dealing with her complaints of disrepair. The Council is at fault as it delayed in assessing the suitability of Miss X’s temporary accommodation and delayed in offering suitable temporary accommodation. The Council has not taken sufficient action to deal with disrepair at Miss X’s temporary accommodation. The faults by the Council have caused distress to Miss X and caused her to live in unsuitable temporary accommodation for longer than necessary. The Council has agreed to remedy the injustice to Miss X by apologising and making a payment of £800 to her for the distress caused.
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Surrey County Council (23 017 387)
Statement Upheld School transport 12-Sep-2024
Summary: Mr X complained about how the Council considers school transport applications for children in his village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Mr X’s appeal. The Council has agreed to apologise and make a payment to recognise the uncertainty caused.
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Cheshire East Council (23 017 678)
Statement Not upheld Charging 12-Sep-2024
Summary: Ms X complained for her father, Mr Y, about the Council’s decision to find there was a deprivation of Mr Y’s assets when the family bought a life insurance bond following the sale of Mr Y’s home. There was no fault in the Council’s decision-making.
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London Borough of Croydon (23 018 004)
Statement Upheld Special educational needs 12-Sep-2024
Summary: Mrs X complained about the Council’s handling of her child, Y’s, Education, Health, and Care plan. The Council was at fault for delays consulting schools and putting tuition in place for Y, and for its poor communication early on. It agreed to provide a remedy for the term of education Y missed. It also agreed to carry out a review of Y’s plan.
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Surrey County Council (23 018 241)
Statement Upheld Special educational needs 12-Sep-2024
Summary: There was excessive delay by the Council in completing an annual review and amending a final Education, Health and Care Plan; in consulting specialist schools so it took two years to identify a place; and in replying to a request for a statutory reassessment. There was also a failure to complete agreed complaint actions. This caused unnecessary time, trouble, frustration, uncertainty and distress and delayed a right of appeal by over a year. The Council will apologise, make a symbolic payment and carry out service improvements. The complaint is upheld.
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Kent County Council (23 019 177)
Statement Upheld Other 12-Sep-2024
Summary: Mrs X complained on behalf of her son, Mr Y about the way the Council dealt with his day service. The Council failed to provide a day service for Mr Y and there was inadequate communication about this matter. This caused distress, uncertainty and frustration to Mrs X and Mr Y. The Council has already apologised for this and offered a payment, it will also take action to address the issue of the day service.
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North Yorkshire Council (23 019 375)
Statement Not upheld Planning applications 12-Sep-2024
Summary: Mr D complains the Council did not properly notify him about the installation of a mobile phone mast and did not consider the impact on his property. We found no fault.
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London Borough of Redbridge (23 020 054)
Statement Upheld Charging 12-Sep-2024
Summary: Mr X complains on behalf of Mrs Y that the Council has overcharged for her care. The Council is at fault because it did not review Mrs Y’s care needs or address Mr X’s concerns about excessive care provision early enough. Mrs Y was charged for unnecessary care provision. The Council should apologise, recalculate care charges, provide guidance to staff and review the Care Provider’s action plan to identify other learning.
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London Borough of Barnet (24 006 339)
Statement Closed after initial enquiries Child protection 12-Sep-2024
Summary: We will not investigate this complaint about the conduct of child protection action relating to the complainant’s family. This is because investigation would not achieve the outcomes he is seeking.
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Statement Closed after initial enquiries Other 12-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s response to his reports of public health concerns caused by dogs. There is no evidence of fault.