Decision search
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South Gloucestershire Council (23 004 788)
Statement Upheld Special educational needs 11-Sep-2024
Summary: There was a seven-month delay in reviewing and amending Y’s Education Health and Care Plan which caused avoidable distress, frustration and a delay in appeal rights. Communication with Y’s mother Ms X was also poor. The Council will apologise, make a payment of £250. It will also provide evidence it has reviewed procedures and reimbursed Ms X’s travel expenses.
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Brampton View Limited (23 014 321)
Statement Upheld Residential care 11-Sep-2024
Summary: Ms X complains about the quality of care her parents received during a respite stay in September 2022 and the way in which her complaints about this were handled. The Care Provider has investigated Ms X’s concerns, apologised and is taking action to improve. We could not add to the Care Provider’s responses or make a different finding of the kind Ms X wants.
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Wirral Metropolitan Borough Council (23 016 149)
Statement Upheld Homelessness 11-Sep-2024
Summary: Miss X complained about the Council’s handling of her homelessness application. The Council had already accepted it was at fault for not allowing Miss X to join the choice-based lettings scheme and for wrongly deciding she was intentionally homeless. We also found the Council at fault for failing to update records promptly. However, we did not find the Council at fault for its response to reports about disrepair. But we found there is remaining injustice caused by the Council’s fault, in the form of distress, lost opportunity, and uncertainty, which the Council agreed to remedy.
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Derbyshire County Council (23 016 766)
Statement Not upheld Special educational needs 11-Sep-2024
Summary: Miss F complained the Council failed to provide her son with suitable education and the support set out in his EHC plan. We have ended our investigation. This is because Miss F could have used her right to appeal to the SEND Tribunal, which puts it out of our jurisdiction.
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London Borough of Islington (23 017 294)
Statement Upheld Homelessness 11-Sep-2024
Summary: We have found fault with the Council for failing to secure suitable accommodation for Miss X when she was homeless after fleeing domestic abuse. This caused Miss X prolonged uncertainty and distress. The Council has agreed to remedy Miss X’s avoidable injustice by securing suitable accommodation, an apology and a payment.
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London Borough of Redbridge (23 018 365)
Statement Upheld Homelessness 11-Sep-2024
Summary: Miss B complained about unresolved disrepair issues in her temporary accommodation. We found the Council at fault as there were long delays for agreed repairs to be completed. The Council has agreed to our recommendations to remedy the injustice caused.
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Blackburn with Darwen Council (23 018 716)
Statement Not upheld Other 11-Sep-2024
Summary: Mr F complained that the Council had barred him and his wife from its markets. We found no fault.
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Basildon Borough Council (23 019 835)
Statement Upheld Homelessness 11-Sep-2024
Summary: Miss X complained the Council failed to resolve repeated repair issues with her temporary accommodation, making the property unsuitable to live in. The Council failed to assess the suitability of Miss X’s accommodation and failed to act on repeated reports of disrepair. This caused Miss X and her family frustration and distress. The Council will apologise, make a payment to Miss X and review its processes for responding to reports of disrepair with its temporary accommodation.
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Walsall Metropolitan Borough Council (23 020 235)
Statement Upheld Refuse and recycling 11-Sep-2024
Summary: Mrs X complained the Council had destroyed her bin whilst she was staying at her parent’s address. We find the Council was at fault for failing to notify Mrs X before destroying the bin. This caused distress to Mrs X and her parents are without a bin. To address this injustice caused by fault we recommend the Council apologise, arrange for Mrs X’s parents to have a free bin and review its processes.
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Leeds City Council (23 020 792)
Statement Upheld Special educational needs 11-Sep-2024
Summary: Mrs X complained the Council did not issue her child with an Education, Health and Care Plan within statutory time frames and did not provide the provision in the Plan. Mrs X says this caused unnecessary and avoidable distress and impacted her child’s health. We find the Council at fault which caused Mrs X and her child injustice. The Council has agreed to make a payment and apologise to Mrs X.