London Borough of Newham (25 001 044)

Statement Upheld Parking and other penalties 28-Oct-2025

Summary: Mr X complains the Council did not properly deal with a Penalty Charge Notice (PCN) causing financial loss. The Council gave Mr X contradictory information and passed Mr X’s case to enforcement agents before a deadline to pay had expired. Mr X suffered financial loss. The Council will apologise, allow Mr X to pay the PCN at the original reduced rate, pay Mr X £200 for time and trouble, ensure he is not liable for any enforcement charges in relation to this PCN and train relevant staff.

Transport for London (25 005 584)

Statement Closed after initial enquiries Parking and other penalties 28-Oct-2025

Summary: We cannot investigate this complaint about a Penalty Charge Notice issued to a blue badge holder. This is because the complainant appealed to the tribunal.

Essex County Council (25 006 955)

Statement Closed after initial enquiries Traffic management 28-Oct-2025

Summary: We will not investigate this complaint about the Council’s introduction of a temporary traffic regulation order. There is insufficient evidence of fault which would warrant an investigation.

Hertfordshire County Council (25 009 284)

Statement Closed after initial enquiries Street furniture and lighting 28-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s plans to place a post and a speed limit sign outside his property. This is because there is insufficient evidence of fault by the Council and the injustice is not significant enough to warrant an investigation. There is also another body better placed to consider part of his complaint.

Amber Valley Borough Council (25 012 402)

Statement Closed after initial enquiries Parking and other penalties 28-Oct-2025

Summary: We will not investigate this complaint about the Council refusing to quash a Penalty Charge Notice (PCN) due to Mr X’s sex. This is because it would be reasonable for Mr X to appeal to the Traffic Penalty Tribunal against the PCN, and only the courts can decide if the Council has breached the Equality Act 2010.

Leicestershire County Council (25 016 006)

Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2025

Summary: We will not investigate Mr B’s complaint that his van was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his claim at court.

Reading Borough Council (25 006 368)

Statement Closed after initial enquiries Parking and other penalties 23-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision to issue her a penalty charge notice. This is because Ms X could have appealed to the tribunal about the matter.

London Borough of Merton (25 008 581)

Statement Closed after initial enquiries Parking and other penalties 23-Oct-2025

Summary: We will not investigate Miss X’s complaint about a Penalty Charge Notice. This is because she could have followed the statutory process and appealed to a tribunal. It is reasonable to expect Miss X to have followed this process.

London Borough of Lambeth (25 009 140)

Statement Closed after initial enquiries Parking and other penalties 23-Oct-2025

Summary: We cannot investigate this complaint about two penalty charge notices because the complainant has used her right to submit a witness statement to the Traffic Enforcement Centre. We therefore have no power to consider the complaint.

Liverpool City Region Combined Authority (25 007 569)

Statement Closed after initial enquiries Public transport 22-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Authority’s handling of her transport survey complaint. This is because there is not enough remaining injustice and an investigation would be unlikely to reach a different outcome.