East Sussex County Council (24 021 545)

Statement Not upheld Traffic management 21-Oct-2025

Summary: Mr F complained about the Council’s refusal to relocate a disabled parking bay. We found no fault.

London Borough of Richmond upon Thames (25 012 111)

Statement Closed after initial enquiries Highway repair and maintenance 21-Oct-2025

Summary: We will not investigate this complaint about damage to Mrs X’s car from hitting a pothole in the road. This is because it is reasonable for Mrs X to pursue her claim for repair costs through the courts.

Transport for London (25 014 263)

Statement Closed after initial enquiries Parking and other penalties 21-Oct-2025

Summary: We will not investigate this complaint about low emission zone penalty charge notices as they have been cancelled and there is insufficient remaining injustice caused to the complainant to warrant our further involvement.

Transport for London (25 015 307)

Statement Closed after initial enquiries Public transport 21-Oct-2025

Summary: We will not investigate this complaint about TfL overcharging Mr X for travel. This is because the events complained about took place more than 12 months ago. There is no good reason to exercise discretion to investigate.

Devon County Council (25 006 422)

Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s enforcement of a penalty charge notice. There is insufficient evidence of fault by the Council.

Cheshire West & Chester Council (25 006 765)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council not enforcing against the owner of a nearby house for accessing their property in vehicles with no dropped kerb and crossover, how it dealt with his contacts and reports, and an officer viewing his online profile page. There is insufficient significant unremedied personal injustice to Mr X from the matters complained of to warrant us investigating.

Transport for London (25 007 582)

Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025

Summary: We cannot investigate this complaint about a Penalty Charge Notice. Mr X used his statutory right of appeal to London Tribunals, and there is insufficient evidence of fault in the peripheral matters to warrant investigation by the Ombudsman.

Birmingham City Council (25 007 822)

Statement Closed after initial enquiries Highway repair and maintenance 20-Oct-2025

Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to raise the issues with the courts, who are better placed to consider the complaint, and it is not a good use of public resources to investigate complaint handling when we are not investigating the substantive matter.

Tunbridge Wells Borough Council (25 008 235)

Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025

Summary: We will not investigate this complaint about the Council sending correspondence about two penalty charge notices to the wrong address. This is because it would be reasonable for Miss X to apply to the Traffic Enforcement Centre to take the process back to an earlier stage.

London Borough of Brent (25 009 127)

Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025

Summary: We will not investigate this complaint about a penalty charge notice. This is because it would be reasonable for Mr X to apply to the court to take the process back to an earlier stage.