Transport for London (25 007 841)

Statement Closed after initial enquiries Traffic management 27-Jan-2026

Summary: We will not investigate Mr X’s complaint about Transport for London’s decision to refuse his application for a grant. This is because the complaint is late and further investigation is unlikely to find fault.

East Sussex County Council (24 013 713)

Statement Upheld Highway repair and maintenance 27-Jan-2026

Summary: The Council was at fault for the way it handled Mr X’s complaint about vegetation growing in the footpath outside his house. This caused Mr X frustration and delayed its removal. The Council has agreed to arrange for the vegetation to be removed.

London Borough of Richmond upon Thames (25 012 512)

Statement Closed after initial enquiries Parking and other penalties 27-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of antisocial parking by a user of a nearby leisure facility. This is because it is unlikely investigation would achieve any worthwhile outcome for Mr X.

London Borough of Ealing (25 014 083)

Statement Closed after initial enquiries Parking and other penalties 27-Jan-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mrs Y to approach the Traffic Enforcement Centre and the London Tribunals.

Oldham Metropolitan Borough Council (25 012 106)

Statement Closed after initial enquiries Rights of way 27-Jan-2026

Summary: We will not investigate this complaint about how the Council handled a dispute about a Right of Way at Mr X’s property. This is because further investigation would not lead to a different outcome.

London Borough of Redbridge (25 024 287)

Statement Closed after initial enquiries Parking and other penalties 27-Jan-2026

Summary: We will not investigate this complaint about a parking penalty charge notice as we do not have consent from the registered keeper. Mr X’s broader complaint about damaged road signs does not cause him an injustice sufficient to justify our involvement, The complaint about the Council’s handling of an information request is best dealt with by the Information Commissioner’s Office.

Gloucestershire County Council (25 025 391)

Statement Closed after initial enquiries Highway repair and maintenance 27-Jan-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Devon County Council (25 012 532)

Statement Upheld Highway repair and maintenance 26-Jan-2026

Summary: We will not investigate this complaint about the Council’s advice to Mr X about a highway maintenance matter. This is because the Council has agreed to apologise to Mr X, reimburse his costs and pay him £100 for his avoidable trouble and inconvenience. These actions provide a suitable remedy for the complaint and it is unlikely investigation would achieve significantly more for Mr X.

Trafford Council (25 012 787)

Statement Closed after initial enquiries Highway repair and maintenance 26-Jan-2026

Summary: We will not investigate this complaint about the maintenance of drains on the highway. This is because it is reasonable to expect Mr Y to approach the court about the matter, who is better placed to consider the complaint.

Suffolk County Council (25 021 388)

Statement Closed after initial enquiries Highway repair and maintenance 26-Jan-2026

Summary: We will not investigate this complaint about highway maintenance and repair because the courts are better placed to consider the complaint and it is reasonable to expect Mr Y to approach the courts.