Transport for London (23 019 522)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2024

Summary: We will not investigate Mr X’s complaint about Transport for London’s failure to advise whether he had driven in the congestion charge zone. This is because it was Mr X’s responsibility to keep track of his journey and to pay the congestion charge. There is not enough evidence of fault by Transport for London or to show its actions caused Mr X’s injustice.

Westminster City Council (23 016 525)

Statement Closed after initial enquiries Traffic management 19-Mar-2024

Summary: We will not investigate this complaint about the way the Council has consulted on a proposed traffic management scheme. The alleged faults have not yet caused Mr X a significant personal injustice, and it is reasonable to expect him to use the alternative court remedy if the Council decides to proceed with the scheme.

London Borough of Bexley (23 018 001)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2024

Summary: We cannot investigate this complaint about a Penalty Charge Notice because the complainant appealed to the tribunal. We will not investigate the complaint about an alleged data breach because the complainant can complain to the Information Commissioner.

Lincoln City Council (23 017 775)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision that a property owned by the complainant, and rented to tenants, cannot have more than two parking permits. This is because there is insufficient evidence of fault by the Council.

Transport for London (23 017 788)

Statement Upheld Parking and other penalties 19-Mar-2024

Summary: We will not investigate Mrs X’s complaint about Transport for London’s pursuit of five unpaid penalty charge notices for entering the ultra-low emission zone without paying the charge. This is because Transport for London’s agreement to cancel the penalty charge notices and refund Mrs X’s payments provides a suitable remedy and it is therefore unlikely further investigation would achieve anything more for Mrs X.

Cheshire West & Chester Council (23 017 810)

Statement Closed after initial enquiries Traffic management 19-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request for parking restrictions on his road. This is because there is not enough evidence of fault affecting the Council’s decision.

Rochdale Metropolitan Borough Council (23 017 403)

Statement Closed after initial enquiries Traffic management 19-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision to not remove speed bumps along a residential road. This is because the Council made its decision having properly considered relevant factors which are evidence and policy based. We are unlikely to find fault with how the Council made its decision and cannot therefore question the outcome.

London Borough of Sutton (23 018 908)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s installation of a dropped kerb. This is because the issue does not cause Mr X significant injustice.

Transport for London (23 019 297)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2024

Summary: We cannot investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because Mr X has used his right of appeal to London Tribunals.

Nottingham City Council (23 019 432)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2024

Summary: We cannot investigate Miss X’s complaint about the Council’s handling of a penalty charge notice. This is because the injustice Miss X claims stems from the penalty charge notice itself and she has used her right of appeal against it to the Traffic Penalty Tribunal.