Public transport


Recent statements in this category are shown below:

  • Transport for London (17 006 344)

    Statement Closed after initial enquiries Public transport 17-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about a bus penalty fare because the complainant could have completed the appeals process.

  • Transport for London (17 006 519)

    Statement Closed after initial enquiries Public transport 08-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about a penalty fare issued by London Underground. There is another body better placed to deal with this matter.

  • Transport for London (17 005 765)

    Statement Closed after initial enquiries Public transport 03-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint he received a court summons in error. The authority has cancelled the summons. We could not add to the Council's investigation or provide Mr X with a different outcome.

  • Transport for Greater Manchester Committee (16 014 184)

    Statement Upheld Public transport 25-Jul-2017

    Summary: Metrolink failed to properly explain why Mr X's reasons for his appeal against a standard fare charge were not sufficient to uphold his appeal. As a result Mr X could not know why his appeal was refused. Metrolink has remedied this injustice as it has now explained why it did not uphold Mr X's appeal.

  • Transport For Greater Manchester (17 002 850)

    Statement Closed after initial enquiries Public transport 05-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about a penalty fare for travelling on a tram without a ticket. This is because there is insufficient evidence of fault by the Authority.

  • Transport for London (16 017 937)

    Statement Closed after initial enquiries Public transport 23-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about a penalty fare issued to the complainant's son. There is an appeal body best placed to deal with any challenge to the penalty fare. We are unlikely to find evidence of other fault causing significant injustice to the complainant or her son.

  • Transport for London (17 003 017)

    Statement Closed after initial enquiries Public transport 21-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about the Authority's decision not to refund the complainant for the period after she had turned 60 but had not yet claimed a Freedom Pass. This is because there is insufficient evidence of fault by the Authority.

  • Transport for London (16 017 936)

    Statement Closed after initial enquiries Public transport 30-Mar-2017

    Summary: Ms X complained about the authority's failure to respond properly to her complaint about noise and vibration from the nearby London Underground line. The Ombudsman will not exercise his discretion to investigate Ms X's complaint which has been made outside the normal 12 month period because there is insufficient evidence of her making a formal complaint in 2009 and 2014.

  • Transport for London (16 009 675)

    Statement Not upheld Public transport 16-Mar-2017

    Summary: There is no evidence of fault in Transport for London's decision to refuse Y's application for a Zip Oyster photocard.

  • Transport for London (16 013 787)

    Statement Upheld Public transport 13-Mar-2017

    Summary: There was fault by Transport for London (TFL) because of poor customer service provided by one of its contact centre operatives. TfL offered £30 in compensation to Ms X. I closed this complaint because TfL took action to remedy the injustice to Ms X.

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