Public transport


Recent statements in this category are shown below:

  • Transport for London (16 017 936)

    Statement Closed after initial enquiries Public transport 30-Mar-2017

    Summary: Ms X complained about the authority's failure to respond properly to her complaint about noise and vibration from the nearby London Underground line. The Ombudsman will not exercise his discretion to investigate Ms X's complaint which has been made outside the normal 12 month period because there is insufficient evidence of her making a formal complaint in 2009 and 2014.

  • Transport for London (16 009 675)

    Statement Not upheld Public transport 16-Mar-2017

    Summary: There is no evidence of fault in Transport for London's decision to refuse Y's application for a Zip Oyster photocard.

  • Transport for London (16 013 787)

    Statement Upheld Public transport 13-Mar-2017

    Summary: There was fault by Transport for London (TFL) because of poor customer service provided by one of its contact centre operatives. TfL offered £30 in compensation to Ms X. I closed this complaint because TfL took action to remedy the injustice to Ms X.

  • London Borough of Bexley (16 007 709)

    Statement Upheld Public transport 13-Mar-2017

    Summary: There was fault in the way the Council considered Mrs X's application for a freedom pass. This means Mrs X cannot be sure the Council properly considered her application. The Council has agreed to take the steps recommended to put things right.

  • Bedford Borough Council (16 010 536)

    Statement Closed after initial enquiries Public transport 08-Mar-2017

    Summary: The Ombudsman will not investigate Mrs B's complaint about the Council's refusal to relocate a bus stop located outside her home. This is because the alleged injustice is not a result of fault by the Council. Also, an investigation is highly unlikely to find the Council at fault for not moving the bus stop.

  • Kent County Council (16 015 509)

    Statement Closed after initial enquiries Public transport 08-Feb-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council's failure to refund the full cost of his son's travel pass. There has been no fault in the way the Council reached its decision so the Ombudsman cannot question whether the Council's decision on the refund is right or wrong.

  • North Yorkshire County Council (16 009 758)

    Statement Not upheld Public transport 02-Feb-2017

    Summary: The Council was entitled to rely on counsel's advice provided in 2011 when deciding to withdraw concessionary fares on the Dales bus service.

  • London Borough of Camden (16 006 961)

    Statement Not upheld Public transport 31-Jan-2017

    Summary: The Ombudsman has found no fault in how the Council requires proof of residence for Older Person's Freedom Passes. There was also no fault in its handling of Mr B's renewal application.

  • Transport for London (16 009 424)

    Statement Not upheld Public transport 25-Jan-2017

    Summary: TfL's monitoring of a bus stand near Mr A's home is appropriate and there is no fault. TfL should have consulted before adding extra routes to the stand. There is not enough evidence to conclude a consultation would have made any difference to the outcome, so I am not recommending a remedy.

  • Bath and North East Somerset Council (16 011 705)

    Statement Closed after initial enquiries Public transport 22-Dec-2016

    Summary: The Ombudsman will not investigate this complaint about the Council's decision to withdraw a concessionary fare on part of a bus route. It is unlikely she would find evidence of fault by the Council.

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