Transport for London (23 014 792)

Statement Closed after initial enquiries Public transport 05-Mar-2024

Summary: We will not investigate Miss X’s complaint about the possibility that Transport for London will revoke her ‘nominee pass’. This is because the authority has not yet completed its investigation or made any decision about whether to revoke the pass. We could not therefore say its actions have caused Miss X significant injustice.

Transport for London (23 018 330)

Statement Closed after initial enquiries Public transport 29-Feb-2024

Summary: We will not investigate this complaint about TfL’s decision not to compensate Mr X for the price of taxi he took after his train broke down. This is because an investigation would not lead to a different outcome.

Transport for London (23 003 128)

Statement Upheld Public transport 23-Feb-2024

Summary: There was fault by Transport for London (TfL) in its response to Mr X’s complaint which said he could not use his on-line oyster account without a mobile phone. This meant Mr X could not access information in the account like his payment history which caused avoidable inconvenience and confusion. TfL will apologise, make Mr X a symbolic payment and take action set out in this statement to minimise the chance of the same thing happening again.

London Borough of Redbridge (23 016 333)

Statement Upheld Public transport 15-Feb-2024

Summary: We will not investigate this complaint about problems the complainant encountered during a coach trip. This is because the Council has provided a satisfactory remedy.

Transport for London (23 016 987)

Statement Closed after initial enquiries Public transport 05-Feb-2024

Summary: We will not investigate Mr X’s complaint about the conduct of a bus driver. This is because the Police and the courts are better placed to determine whether the bus driver committed any offences and whether Transport for London is responsible or liable for his actions and the claimed damage to Mr X’s car.

Transport for London (23 015 708)

Statement Closed after initial enquiries Public transport 02-Feb-2024

Summary: We will not investigate Ms X’s complaint about the conduct of Transport for London staff working on the London Underground. This is because it is unlikely investigation would achieve any worthwhile outcome for Ms X.

Transport for London (23 016 469)

Statement Closed after initial enquiries Public transport 02-Feb-2024

Summary: We will not investigate Miss X’s complaint that Transport for London has lied to her about CCTV footage showing an accident she had on public transport. This is because there is not enough evidence of fault by Transport for London and it is unlikely we could achieve any worthwhile outcome for Miss X. If Miss X believes Transport for London has failed to provide her with information she is entitled to she should complain to the Information Commissioner. If she believes Transport for London is responsible for her accident she may wish to take action against the authority at court.

Transport for London (23 006 713)

Statement Closed after initial enquiries Public transport 09-Jan-2024

Summary: We will not investigate this complaint about public transport services because we could not add to any previous investigation by the Authority.

Transport for London (23 011 390)

Statement Closed after initial enquiries Public transport 23-Nov-2023

Summary: We will not investigate Mr X’s complaint about the actions of a bus driver working for Transport for London. This is because the matter did not cause Mr X significant injustice.

Transport for London (23 012 840)

Statement Closed after initial enquiries Public transport 23-Nov-2023

Summary: We cannot investigate Mr B’s complaint about Transport for London prosecuting him for bringing an electric scooter onto the London Underground. This is because the complaint concerns the commencement of court action and as such it falls outside our jurisdiction.