Highway repair and maintenance


Recent statements in this category are shown below:

  • Sheffield City Council (17 006 039)

    Statement Closed after initial enquiries Highway repair and maintenance 14-Aug-2017

    Summary: The Ombudsman will not investigate Mrs B's complaint the Council has agreed to its contractor replacing yorkstone paving with tarmac. Further consideration of the complaint is unlikely to find fault or a significant personal injustice to Mrs B.

  • Birmingham City Council (17 001 883)

    Statement Upheld Highway repair and maintenance 14-Aug-2017

    Summary: The Council was not at fault for not removing a tree outside the complainant's home. However, it was at fault for its contractor sending letters to the complainant where they said it would remove the tree. The Council has apologised for these poor communications providing a fair remedy to the complaint.

  • Milton Keynes Council (17 005 540)

    Statement Closed after initial enquiries Highway repair and maintenance 10-Aug-2017

    Summary: We will not investigate Mr Y's complaint about potholes in a road. Mr Y can seek a remedy in the courts and it is reasonable to expect him to do this. In addition, Mr Y is not caused any significant personal injustice from his complaint.

  • London Borough of Hounslow (17 006 257)

    Statement Closed after initial enquiries Highway repair and maintenance 10-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the noise and impact of passing traffic due to the disrepair of the road in front of his home. It is reasonable to expect Mr X to go to court.

  • London Borough of Bromley (17 007 065)

    Statement Closed after initial enquiries Highway repair and maintenance 10-Aug-2017

    Summary: We will not investigate Mrs Y's complaint that the Council will not pay for damage caused to her car. Mrs Y can seek compensation through the courts. It is reasonable to expect her to do so and the complaint is therefore outside our legal remit.

  • Kent County Council (17 006 464)

    Statement Closed after initial enquiries Highway repair and maintenance 09-Aug-2017

    Summary: We will not investigate Mr Y's complaint about damage to his car from a pothole. It is reasonable to expect Mr Y to seek compensation through the courts and so the complaint is outside our legal remit.

  • West Sussex County Council (17 006 347)

    Statement Closed after initial enquiries Highway repair and maintenance 08-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's response to water collecting on his road. This is because Mr X can apply to the court to require the Council to repair the highway and it is unlikely further investigation will find fault.

  • Hampshire County Council (17 005 810)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint that the Council refuses to accept his claim for compensation for damage caused to his car when he drove over a pothole. The Council disputes liability for the damage and the courts are better placed to decide the issue.

  • London Borough Of Brent (17 005 637)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Aug-2017

    Summary: The Ombudsman will not investigate whether damage to the complainant's car was caused by the Council's negligence. This is a matter for the courts to decide.

  • Nottinghamshire County Council (17 007 213)

    Statement Closed after initial enquiries Highway repair and maintenance 03-Aug-2017

    Summary: Mrs Y can seek compensation through the courts for her personal injury claim against the Council. The complaint is therefore outside our legal remit and we will not investigate.

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