Highway repair and maintenance


Recent statements in this category are shown below:

  • Surrey County Council (17 001 694)

    Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2017

    Summary: The Ombudsman will not investigate this complaint that the Council has failed to take action to prevent problems with drainage on the complainant's property. It is unlikely the Ombudsman would find fault and the complainant can seek a remedy in court if he thinks the Council is responsible for damage to his property.

  • Staffordshire County Council (16 012 795)

    Statement Closed after initial enquiries Highway repair and maintenance 06-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about the condition of a footpath. It is outside his jurisdiction as the complainant has a remedy in court.

  • Wakefield City Council (16 016 891)

    Statement Closed after initial enquiries Highway repair and maintenance 01-Jun-2017

    Summary: The Ombudsman has not investigated Mr B's complaint that the Council failed to adequately assist him when his garden was damaged by flood water coming from the highway. This is because the complaint is late, and it is reasonable to expect Mr B to have complained sooner.

  • North Lincolnshire Council (17 002 044)

    Statement Closed after initial enquiries Highway repair and maintenance 30-May-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about being injured following a fall on a pavement paving slab. This is because this is essentially a negligence claim which is a legal matter for the courts to consider and decide.

  • Kirklees Metropolitan Borough Council (16 016 935)

    Statement Not upheld Highway repair and maintenance 30-May-2017

    Summary: Mr X complains the Council has failed to do works to the unregistered and undesignated track which runs through the Council's land and provides him with his own vehicular access to his home. The core issue raised by the complaint is a legal one as to whether the Council has a responsibility or duty to do the track repairs and maintenance Mr X seeks. The Ombudsman cannot make a finding on that issue as it is a matter for a court to determine. There was no fault in the process the Council followed to consider Mr X's claim that the track works are its responsibility.

  • Buckinghamshire County Council (17 001 372)

    Statement Closed after initial enquiries Highway repair and maintenance 25-May-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about injuries he sustained when he fell on an uneven pavement. The courts are best placed to decide whether the Council failed to properly maintain the pavement and is liable to Mr B for his injuries. It is reasonable to expect Mr B to use his right of remedy in the courts.

  • Gloucestershire County Council (16 018 808)

    Statement Closed after initial enquiries Highway repair and maintenance 22-May-2017

    Summary: The Ombudsman will not investigate Mr A's complaint about damage caused to his car when he hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

  • Cheshire East Council (17 001 181)

    Statement Closed after initial enquiries Highway repair and maintenance 19-May-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council's failure to reimburse him or offer compensation when his vehicle was damaged after hitting a pothole. It is reasonable to expect Mr B to go to court if the matter remains unresolved.

  • Birmingham City Council (17 001 505)

    Statement Closed after initial enquiries Highway repair and maintenance 17-May-2017

    Summary: The Ombudsman will not investigate Mr Xs complaint that the Council's failure to maintain the public highway resulted in damage to his vehicle. It would be reasonable for Mr X to take the matter to court.

  • Staffordshire County Council (16 007 700)

    Statement Upheld Highway repair and maintenance 15-May-2017

    Summary: The Council was at fault by not repairing a damaged drain quickly enough. The complainant's property was flooded as a result. The Council has agreed a remedy to acknowledge the fact the Council took too long to repair the drain and process his claim for compensation.

;