Highway repair and maintenance


Recent statements in this category are shown below:

  • Ipswich Borough Council (17 009 264)

    Statement Closed after initial enquiries Highway repair and maintenance 09-Oct-2017

    Summary: Mrs Y complains the Council has denied liability for damage caused to her car from potholes. We will not investigate as Mrs Y can seek compensation through the courts and it is reasonable to expect her to do so.

  • London Borough of Hillingdon (17 008 737)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Oct-2017

    Summary: The Ombudsman will not investigate this complaint that damage to a car which hit a pothole in the road was caused by the Council's negligence. This is a matter for the courts to decide.

  • Wiltshire Council (17 006 622)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about how the Council has dealt with the complainant's requests to cut back overhanging trees on the highway near his home. The Ombudsman is unlikely to find fault by the Council has caused the complainant significant injustice. Further, the complainant has a remedy in court if he considers the Council is failing to maintain the highway.

  • London Borough of Croydon (16 004 017)

    Statement Upheld Highway repair and maintenance 02-Oct-2017

    Summary: The Council has not taken action to prevent homes flooding again although a year has passed since they were flooded. But the Council followed planning rules about when it should consult its drainage team. It delayed dealing with Ms Z's complaint. The Council should say when it will decide the action it intends to take to address surface water flooding and then take that action.

  • Rotherham Metropolitan Borough Council (17 008 949)

    Statement Closed after initial enquiries Highway repair and maintenance 27-Sep-2017

    Summary: We will not investigate Miss Y's complaint about damage to her car as it is reasonable to expect her to take legal action for the compensation she seeks.

  • Devon County Council (17 008 921)

    Statement Closed after initial enquiries Highway repair and maintenance 25-Sep-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's handling of his claim for damage to his car from driving over a pothole. Mr X's injustice stems from the Council's decision to refuse his claim and if he disputes this it would be reasonable for him to take the matter to court.

  • City Of Bradford Metropolitan District Council (17 008 514)

    Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the way the Council dealt with his claim. It is reasonable to expect him to pursue a remedy through the courts if the matter remains unresolved.

  • Essex County Council (17 008 355)

    Statement Closed after initial enquiries Highway repair and maintenance 21-Sep-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council's failure to maintain an underpass. It is unlikely he would find the Council to be at fault and it is reasonable to expect Mr B to seek a remedy by going to court.

  • Sheffield City Council (17 008 192)

    Statement Closed after initial enquiries Highway repair and maintenance 19-Sep-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about loose paving slabs. Mr B has the right to apply to a magistrates' court for an order requiring the authority to bring the highway up to standard. It is reasonable to expect Mr B to exercise this right.

  • Buckinghamshire County Council (17 007 829)

    Statement Closed after initial enquiries Highway repair and maintenance 19-Sep-2017

    Summary: The Ombudsman will not investigate Ms X's complaint that she suffered damage to her car as a result of the Council's failure to properly maintain the public highway. Her complaint is more than six years late and it would have been reasonable for her to take the matter to court.

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