Recent statements in this category are shown below:
Statement Upheld Street furniture and lighting 25-May-2017
Summary: The Council was entitled to decide when it would fix a street light. However it was at fault as it raised Miss X's expectations about when it would fix it. The Council has agreed to apologise to Miss X and to provide her with a realistic view of when it will complete the works. It should ensure it provides complainants with realistic responses in future.
Statement Closed after initial enquiries Street furniture and lighting 24-May-2017
Summary: Mr Y complains about new street lighting which prevents his nephew from using his telescope when he comes to stay. We will not investigate as Mr Y/his nephew is not caused significant injustice from their complaint.
Statement Not upheld Street furniture and lighting 19-May-2017
Summary: There is no fault in the way the Council has installed a new street light outside Mr X's home or in the way it responded to his complaint about this. The light is within the recommended limits for light intrusion so the Council is not required to fit a back shield
Statement Closed after initial enquiries Street furniture and lighting 17-May-2017
Summary: The Ombudsman will not investigate this complaint about street lights because there is insufficient evidence of fault by the Council.
Statement Not upheld Street furniture and lighting 17-May-2017
Summary: I do not uphold the complaint about light intrusion from new street lamps into the complainants' home. The measured light into their home is within the limits recommended by the guidance the Council follows.
Statement Not upheld Street furniture and lighting 11-May-2017
Summary: The Council was not at fault in the way it decided not to take further enforcement action against businesses which were at times in contravention of its policy on placing promotional items on the pavement outside their premises.
Statement Closed after initial enquiries Street furniture and lighting 02-May-2017
Summary: The Ombudsman will not investigate Mrs A's complaint about the location of a bus stop. She has been aware of the matter for three years. The complaint is therefore late and there are insufficient grounds for the Ombudsman to use his discretion to consider it now.
Statement Upheld Street furniture and lighting 27-Apr-2017
Summary: When managing and reviewing the installation of LED replacement street lighting, the Council acted with fault leading to the complainants living without protection from light shields. The Council has replaced the light shields and offered a remedy.
Statement Not upheld Street furniture and lighting 26-Apr-2017
Summary: The Authority was not at fault for refusing to install a bus shelter near Mr B's house. It properly considered the proposal and has fully explained why it would not install the shelter. As there was no fault in how the Authority made the decision I cannot question the decision itself.
Statement Closed after initial enquiries Street furniture and lighting 24-Apr-2017
Summary: The Ombudsman will not investigate Mr B's complaint about the Council's decision not to take enforcement action against car park operators who have erected signs setting out parking charges. Further consideration of the complaint is unlikely to find fault by the Council.