Recent statements in this category are shown below:
Statement Closed after initial enquiries Other 18-Aug-2017
Summary: Mr Y complains about the Council's decision not to allow him to install a vehicle crossover at his mother's home. The Ombudsman will not investigate as it is unlikely we will find fault in the Council's actions.
Statement Closed after initial enquiries Other 16-Aug-2017
Summary: The Ombudsman will not investigate this complaint about the Council's refusal to allow a dropped kerb at the complainant's home. It is unlikely he would find evidence of fault by the Council.
Statement Not upheld Other 14-Aug-2017
Summary: There was no fault in the way the Council decided that it should not offer the complainant a Noise Insulation Grant, or the way it explained how it had reached its decision.
Statement Upheld Other 08-Aug-2017
Summary: The South Essex Parking Partnership did not deal with Ms X's complaint about a parking restriction as required by its complaint procedure. It did not send her a response within 10 working days. It should apologise to Ms X for this. We cannot say why Ms X did not get the letter the Partnership said it sent her over two months later. This letter explained how Ms X can request a parking restriction.
Statement Closed after initial enquiries Other 08-Aug-2017
Summary: Mrs Y complains a piece of highway land that was previously, wrongly enclosed by a private garden is still not shown on Ordnance Survey maps as highway land. We will not investigate as the injustice caused to Mrs Y is not at a level that would warrant our involvement.
Statement Closed after initial enquiries Other 04-Aug-2017
Summary: Mrs Y seeks compensation for three hours lost time and the cost of an additional photograph she had to provide after, she says, the Council lost her initial bus pass application. We will not investigate as the injustice Mrs Y complains of is not significant enough to warrant our involvement.
Statement Closed after initial enquiries Other 03-Aug-2017
Summary: Mrs Y complains the Council will not refund her £7 which she says she overpaid to park in a Council car park. This does not represent a level of injustice to warrant our involvement and we will not therefore investigate.
Statement Closed after initial enquiries Other 01-Aug-2017
Summary: The Ombudsman will not investigate Mr X's complaint about damage caused to his car by a London bus. It would be reasonable for Mr X to make a claim through the courts.
Statement Closed after initial enquiries Other 28-Jul-2017
Summary: The Ombudsman will not investigate Mr X's complaints about the Council's failure to maintain its land and pavements near his home. Mr X's complaints about the Council's actions prior to 2016 are late and its more recent actions have not caused Mr X significant personal injustice.
Statement Closed after initial enquiries Other 27-Jul-2017
Summary: We will not investigate Mrs Y's complaint about damage to her car, which she believes was caused by a Council employee, as it is reasonable to expect Mrs Y to go to court for the compensations she seeks.