London Borough of Hounslow (24 018 677)

Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions following his vehicle blocking a driveway. This is because further investigation would not lead to a different outcome and we cannot achieve the outcome Mr X wants.

London Borough of Redbridge (25 001 747)

Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a footway crossing. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Manchester City Council (25 004 524)

Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025

Summary: We cannot investigate Mr X’s complaint about a bus lane contravention. This is because the matter has been considered in court. Nor will we investigate a complaint about enforcement action, because that is a late complaint and there are no good reasons why it could not have been made sooner.

Liverpool City Council (25 008 009)

Statement Closed after initial enquiries Parking and other penalties 28-Jul-2025

Summary: We cannot investigate this complaint about the Council’s enforcement of a bus gate penalty charge notice as Mr X used his right to ask the court to consider his case and so this matter is no longer therefore within our remit.

Worcestershire County Council (25 008 301)

Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2025

Summary: We will not investigate Mrs B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Mrs B to pursue her compensation claim at court.

London Borough of Lambeth (24 017 762)

Statement Closed after initial enquiries Street furniture and lighting 28-Jul-2025

Summary: We will not investigate this complaint about a penalty charge notice and the way the Council approached road sign placement. This is because it is reasonable to expect Mr X to use his right of appeal to London Tribunals. Additionally, there is not enough significant personal injustice to justify investigating a complaint about road sign placement.

Hampshire County Council (25 002 421)

Statement Closed after initial enquiries Street furniture and lighting 28-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to reduce the brightness of streetlights along a road in the local area. This is because the alleged fault did not cause significant enough injustice to Mr X to warrant an investigation.

Southend-on-Sea City Council (25 006 400)

Statement Closed after initial enquiries Parking and other penalties 28-Jul-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because the Council has cancelled the notice and it is unlikely further investigation would achieve more for Mr X.

Essex County Council (25 004 821)

Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2025

Summary: We will not investigate this complaint about highway repair and maintenance because the courts are better placed to consider the complaint.

Milton Keynes Council (24 018 449)

Statement Upheld Traffic management 27-Jul-2025

Summary: Mr B complained that the Council failed to respond to his enquiries about a dangerous stretch of road near his property. We found the Council failed to respond to his enquiries on several occasions causing frustration and possible delay to the speed reduction. The Council has agreed to apologise to Mr B, pay him £100 and improve its procedures for the future.