Essex County Council (24 013 004)

Statement Closed after initial enquiries Other 21-Jan-2025

Summary: We will not investigate this complaint about the Council’s failure to investigate Mrs X’s concerns about highway land next to her property. The complaint is late, and we have seen no reason to exercise discretion and investigate now.

London Borough of Tower Hamlets (24 014 136)

Statement Closed after initial enquiries Highway repair and maintenance 21-Jan-2025

Summary: We will not investigate this complaint about a change of address because we could not add to any previous investigation by the organisation, and further investigation would not lead to a different outcome.

Northumberland County Council (24 015 610)

Statement Closed after initial enquiries Parking and other penalties 21-Jan-2025

Summary: We will not investigate this complaint about a parking penalty because it is reasonable to expect Mr Y to appeal to the Traffic Penalty Tribunal.

Birmingham City Council (24 015 746)

Statement Closed after initial enquiries Parking and other penalties 21-Jan-2025

Summary: We will not investigate this complaint about a Penalty Charge notice because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and the Traffic Penalty Tribunal.

Surrey County Council (24 017 723)

Statement Closed after initial enquiries Parking and other penalties 21-Jan-2025

Summary: We will not investigate Mr X’s complaint requesting a financial remedy due to the Council issuing him with penalty charge notices, in error. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has provided a remedy by cancelling the notices so there is insufficient evidence of injustice.

London Borough of Sutton (24 018 088)

Statement Closed after initial enquiries Parking and other penalties 21-Jan-2025

Summary: We will not investigate Mrs B’s complaint about the Council’s refusal of her vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.

Transport for London (24 014 036)

Statement Closed after initial enquiries Parking and other penalties 20-Jan-2025

Summary: We will not investigate this complaint about Penalty Charge Notices. It is reasonable for Mr X to refer the matter to the courts as we could not achieve the outcome he seeks.

London Borough of Hammersmith & Fulham (24 016 335)

Statement Closed after initial enquiries Parking and other penalties 20-Jan-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her correspondence about a penalty charge notice. This is because there is not enough evidence of fault by the Council.

Stockport Metropolitan Borough Council (24 015 609)

Statement Closed after initial enquiries Parking and other penalties 20-Jan-2025

Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Mr Y to approach the Traffic Enforcement Centre and the Traffic Penalty Tribunal.

Essex County Council (24 017 216)

Statement Closed after initial enquiries Other 18-Jan-2025

Summary: We will not investigate this complaint about a claim for damages as this is a matter for court.