North Northamptonshire Council (25 006 667)

Statement Closed after initial enquiries Rights of way 04-Nov-2025

Summary: We will not investigate this complaint about the Council’s response to a report of a blocked public right of away, and the subsequent complaint. An investigation is unlikely to lead to a different outcome, it is reasonable to expect the complainant to use the alternative court remedy, and the injustice caused by the alleged fault is not significant enough to warrant our continued involvement in the matter.

Northumberland County Council (25 008 168)

Statement Closed after initial enquiries Traffic management 04-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s road safety concerns. There is not enough evidence of fault to warrant our involvement.

Leicestershire County Council (25 009 157)

Statement Closed after initial enquiries Highway repair and maintenance 04-Nov-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigation.

London Borough of Redbridge (25 009 195)

Statement Closed after initial enquiries Parking and other penalties 04-Nov-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.

London Borough of Lambeth (25 009 458)

Statement Closed after initial enquiries Parking and other penalties 04-Nov-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the London Tribunals.

Warwickshire County Council (25 004 229)

Statement Upheld Parking and other penalties 03-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse a disabled parking bay. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

Kent County Council (25 007 051)

Statement Closed after initial enquiries Rights of way 03-Nov-2025

Summary: We will not exercise discretion to investigate this complaint about the Council removing stiles from a footpath on Mr X’s land. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Wakefield City Council (25 008 123)

Statement Closed after initial enquiries Highway repair and maintenance 03-Nov-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to do works to a junction near where he lives to help pedestrians, how it made that decision and replied to his complaint. There is not enough evidence of Council fault and insufficient significant personal injustice caused to Mr X by the matters complained of to warrant an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core matters giving rise to the complaint.

Surrey County Council (25 009 139)

Statement Closed after initial enquiries Highway repair and maintenance 03-Nov-2025

Summary: We will not investigate this complaint about highway verge maintenance because the court is better placed to consider to the complaint.

Luton Borough Council (25 010 217)

Statement Closed after initial enquiries Parking and other penalties 03-Nov-2025

Summary: We will not investigate this complaint about procedural impropriety in the Council’s handling of a penalty charge notice as Mr X could have reasonably appealed on this ground to the Traffic Penalty Tribunal.