Royal Borough of Greenwich (25 010 032)

Statement Closed after initial enquiries Parking and other penalties 09-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council not granting her permission for a new vehicle crossover, proposing an extension of her existing shared crossover, and how it dealt with her appeal. There is not enough evidence of Council fault in the decision-making process to warrant an investigation. We also cannot achieve the outcome she wants.

Oxfordshire County Council (25 011 160)

Statement Closed after initial enquiries Parking and other penalties 09-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council pursuing enforcement action in relation to a Penalty Charge Notice it issued to her. This is because there is insufficient evidence of fault by the Council.

London Borough of Croydon (25 011 471)

Statement Upheld Parking and other penalties 09-Dec-2025

Summary: We will not investigate this complaint about Penalty Charge Notices because we could not add to the previous investigation by the Council, further investigation would not lead to a different outcome, and we are satisfied with the actions the Council has taken.

Transport for London (25 011 496)

Statement Closed after initial enquiries Parking and other penalties 09-Dec-2025

Summary: We cannot investigate this complaint about a Penalty Charge Notice because Mr Y has already appealed to the London Tribunals.

London Borough of Enfield (25 015 170)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not investigate Mrs X’s complaint that the Council has failed to ensure a public footpath was safe to use, resulting in her suffering injuries. This is because it is reasonable for Mrs X to take the matter to court.

Welwyn Hatfield Borough Council (25 017 376)

Statement Closed after initial enquiries Parking and other penalties 09-Dec-2025

Summary: We will not investigate Mr B’s complaint about the Council refusing to paint a H-bar marking on the road outside his home. This is because there is not enough evidence of fault to justify an investigation.

Darlington Borough Council (25 020 143)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not investigate Ms B’s complaint that her window was damaged when a Council worker was cutting grass. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.

Transport for London (24 016 632)

Statement Upheld Traffic management 08-Dec-2025

Summary: Miss D complains TFL incorrectly changed the status of her vehicle to non ULEZ compliant and delayed responding to her complaint. There is fault in respect of complaint handling but no fault regarding the compliance issue. TFL has already offered a reasonable remedy to Miss D for the complaint handling.

London Borough of Lambeth (25 007 256)

Statement Closed after initial enquiries Parking and other penalties 08-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to issue Miss X a parking permit. It is unlikely we would find fault by the Council or that investigation would achieve any worthwhile outcome for Miss X.

Dacorum Borough Council (25 009 709)

Statement Closed after initial enquiries Parking and other penalties 08-Dec-2025

Summary: We will not investigate this complaint about the Council’s handling of enforcement action for a Penalty Charge Notice (PCN). This is because there is not enough evidence of fault, in how the Council made its decision, to justify an investigation.