Tonbridge and Malling Borough Council (24 021 325)

Statement Closed after initial enquiries Traffic management 20-May-2025

Summary: We will not investigate Mr X’s complaint about parking restrictions. This is because we cannot achieve the outcome he seeks, and an investigation would not lead to a different outcome.

Herefordshire Council (24 022 471)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate the complaint about pothole damage as it is a matter for the courts. We will not investigate the complaint about the Council's use of its unreasonable behaviour policy as there is not enough evidence of fault to justify our further involvement.

East Riding of Yorkshire Council (24 022 913)

Statement Closed after initial enquiries Parking and other penalties 20-May-2025

Summary: We will not investigate this complaint about a penalty charge notice for a parking contravention as it is reasonable to expect the complainant to appeal it to the Traffic Penalty Tribunal.

Cheshire East Council (24 023 181)

Statement Closed after initial enquiries Highway repair and maintenance 20-May-2025

Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the matter.

Sunderland City Council (25 000 936)

Statement Closed after initial enquiries Parking and other penalties 20-May-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have followed the statutory process and because the matter is currently being considered in court.

Barnsley Metropolitan Borough Council (25 002 997)

Statement Closed after initial enquiries Highway repair and maintenance 20-May-2025

Summary: We will not investigate Miss C’s complaint that her car was damaged by a pothole. This is because it is reasonable for Miss C to pursue her compensation claim at court. An investigation solely into the Council’s handling of the claim is not justified.

London Borough of Bromley (24 021 367)

Statement Closed after initial enquiries Traffic management 19-May-2025

Summary: We will not investigate Mrs X’s complaint about inadequate traffic management on her road. This is because there is not enough evidence of fault by the Council.

Transport for London (24 021 034)

Statement Upheld Public transport 19-May-2025

Summary: We will not investigate this complaint about public transport because we are satisfied with the actions the Authority has already taken.

Horsham District Council (24 022 982)

Statement Closed after initial enquiries Parking and other penalties 19-May-2025

Summary: We will not investigate Mrs X’s complaint about problems she had exiting the Council’s car park on two occasions. This is because the matter has not caused Mrs X any significant personal injustice which is serious enough to warrant an investigation.

Bristol City Council (24 023 049)

Statement Upheld Parking and other penalties 19-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s conduct while dealing with her appeal against a penalty charge notice. This is because the Council has apologised and offered a suitable remedy for the injustice its actions caused Mrs X.