Royal Borough of Kensington & Chelsea (23 021 040)

Statement Upheld Traffic management 16-Jan-2025

Summary: Ms X complained about a Traffic Regulation Order and how the Council enforces this. Ms X said this puts her at a disadvantage as a disabled person. We do not find fault with how the Council responded to Ms X’s concerns about how it enforces the Traffic Regulation Order.

Halton Borough Council (24 013 145)

Statement Closed after initial enquiries Traffic management 16-Jan-2025

Summary: We will not investigate this complaint about a refund of £54 in relation to the Mersey Gateway Bridge. This is because there is insufficient evidence of injustice.

Newcastle upon Tyne City Council (24 015 892)

Statement Closed after initial enquiries Traffic management 16-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision not to award a grant under the Clear Air Zone scheme. This is because there is insufficient evidence of fault by the Council.

Devon County Council (24 002 562)

Statement Upheld Traffic management 14-Jan-2025

Summary: Mr X said the Council did not properly consider his complaint about heavy goods vehicles that pass his house which is a health and safety issue. The Council is at fault for failing to reassess the situation and delay in corresponding with Mr X.

Dorset Council (24 002 718)

Statement Not upheld Traffic management 14-Jan-2025

Summary: Mr X complained the Council allowed a developer to construct new road junctions not suitable and safe for cyclists, and that do not follow relevant design standards. We found the Council followed the correct procedures and was not at fault in considering the safety of the new junctions.

South Tyneside Metropolitan Borough Council (24 015 512)

Statement Closed after initial enquiries Traffic management 13-Jan-2025

Summary: We will not investigate this complaint about the design of a cycle lane scheme because there is insufficient evidence of fault by the Council.

Lincolnshire County Council (24 013 769)

Statement Closed after initial enquiries Traffic management 13-Jan-2025

Summary: We will not investigate this complaint about problems the complainant experienced during a road closure. This is because there is insufficient evidence of fault by the Council and because the complainant would need to make a legal claim for the alleged damage to her wall.

Lancashire County Council (24 015 453)

Statement Closed after initial enquiries Traffic management 09-Jan-2025

Summary: We will not investigate this complaint about the Council’s communication with Mr X over his requests for information about road safety improvements. Parts of his complaint are late and there is otherwise no significant injustice.

Coventry City Council (24 012 612)

Statement Closed after initial enquiries Traffic management 08-Jan-2025

Summary: We will not investigate this complaint about the Council deciding to proceed with the implementation of a cycleway along the complainant’s road. There is not enough evidence that fault by the Council has caused the complainant a significant injustice or affected the decision to proceed with the scheme.

London Borough of Tower Hamlets (23 010 172)

Statement Upheld Traffic management 07-Jan-2025

Summary: Mr X complained about the Council’s handling of his reports of vehicles parked across a dropped kerb next to the disabled parking bay at his address. Mr X says the vehicles blocked his access to the street and prevented him from using his car. Mr X also complained about the Council’s handling of his complaints. We found fault by the Council. The Council has agreed to provide an apology and financial remedy to Mr X, provide training to its staff and to review its Member’s Enquiry policy.