Surrey County Council (24 017 733)

Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.

Essex County Council (24 017 742)

Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.

London Borough of Bromley (24 020 576)

Statement Closed after initial enquiries Highway repair and maintenance 28-Feb-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.

Cheshire West & Chester Council (24 017 170)

Statement Closed after initial enquiries Highway repair and maintenance 27-Feb-2025

Summary: We will not investigate this complaint about the Council’s refusal to repair a highway drain. Further investigation would not lead to a different outcome.

Devon County Council (24 017 597)

Statement Closed after initial enquiries Highway repair and maintenance 27-Feb-2025

Summary: We will not investigate this complaint about how the Council maintains the highway on a road near where Mrs X lives. This is because Mrs X has an alternative legal remedy that can consider her complaint and if necessary, require the Council to take action. Therefore, it would be reasonable to expect Mrs X to use this alternative remedy.

Cornwall Council (24 005 023)

Statement Upheld Highway repair and maintenance 25-Feb-2025

Summary: Mr X complained about the Council’s actions and delays regarding flooding on his property due to blocked drainage on the road. He said communication from the Council has been poor. Mr X said this frustrated and distressed him and damaged his property. There was fault in the way the Council took too long to resolve this issue and communication from the Council was poor. This frustrated Mr X. The Council should apologise, make a financial payment and consider how often the gullies need cleaning.

Central Bedfordshire Council (24 020 163)

Statement Closed after initial enquiries Highway repair and maintenance 21-Feb-2025

Summary: We will not investigate Mr C’s complaint that his motorcycle was significantly damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim by taking the Council to court.

Kirklees Metropolitan Borough Council (24 020 126)

Statement Closed after initial enquiries Highway repair and maintenance 20-Feb-2025

Summary: We will not investigate Mr C’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr C to pursue his compensation claim by taking the Council to court.

West Sussex County Council (24 020 507)

Statement Closed after initial enquiries Highway repair and maintenance 20-Feb-2025

Summary: We will not investigate Mrs B’s complaint that her car has been damaged by road defects which the Council has failed to repair. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Birmingham City Council (24 005 739)

Statement Not upheld Highway repair and maintenance 17-Feb-2025

Summary: Mr X complained the Council has failed to take action to prevent ground water from building up near his property. We have not found fault in the Council’s actions.