Recent statements in this category are shown below:
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London Borough of Tower Hamlets (24 014 136)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jan-2025
Summary: We will not investigate this complaint about a change of address because we could not add to any previous investigation by the organisation, and further investigation would not lead to a different outcome.
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Royal Borough of Kingston upon Thames (24 011 349)
Statement Closed after initial enquiries Highway repair and maintenance 17-Jan-2025
Summary: We will not investigate Mr X’s complaint about a bollard installed close to the front of his property. This is because there is insufficient evidence of fault by the Council to warrant an investigation and it has already taken suitable action to resolve the matter.
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Westmorland and Furness Council (24 015 272)
Statement Closed after initial enquiries Highway repair and maintenance 17-Jan-2025
Summary: We will not investigate this complaint about highway repairs because any injustice is not significant enough to justify our involvement.
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Lancashire County Council (24 017 967)
Statement Closed after initial enquiries Highway repair and maintenance 17-Jan-2025
Summary: We will not investigate Ms B’s complaint about the Council’s refusal of her compensation claim after her car was damaged by a road defect. This is because it is reasonable for Ms B to pursue her claim by taking the Council to court.
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Leeds City Council (24 014 902)
Statement Closed after initial enquiries Highway repair and maintenance 16-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to Mrs X’s report about debris left on a road and footpath. Any injustice to Mrs X is not significant enough to warrant an investigation.
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Kent County Council (24 015 266)
Statement Closed after initial enquiries Highway repair and maintenance 16-Jan-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Highway repair and maintenance 15-Jan-2025
Summary: We will not investigate this complaint about the Council’s maintenance of the roadway near Mr X’s home. It is unlikely we would find any fault and otherwise there is no worthwhile outcome achievable by us investigating.
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London Borough of Barnet (24 014 928)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jan-2025
Summary: We will not investigate this complaint about highway repairs because it is reasonable to expect Mr Y to go court about the matter and the court is better placed to consider the complaint.
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Cumberland Council (24 001 355)
Statement Upheld Highway repair and maintenance 14-Jan-2025
Summary: Mr X complained the Council delayed taking action following his reports of flooding on a road near to his property. Mr X also complained the Council did not adequately respond to his requests for information about the issue. He says the Council’s actions meant he had to take alternative routes for several months when travelling to and from his address. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mr X and remind its staff to respond to service users in a timely and suitable manner.
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Swindon Borough Council (24 003 899)
Statement Upheld Highway repair and maintenance 13-Jan-2025
Summary: Ms W complained the Council failed to accept responsibility for flooding and has not taken corrective action to fix defective road drainage. We have found the Council at fault for failing to complete repair work to damaged drainage. To remedy the injustice caused the Council has agreed to apologise to Ms W and repair the defective road drainage.