Recent statements in this category are shown below:
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Statement Closed after initial enquiries Public transport 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to remove a bus service. There is not enough evidence of fault, and we cannot achieve the outcome Mrs X is seeking.
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Transport for London (24 012 530)
Statement Closed after initial enquiries Public transport 09-Dec-2024
Summary: We will not investigate this complaint about public transport because the courts and insurers are better placed to consider the complaint.
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North Yorkshire Council (24 012 664)
Statement Closed after initial enquiries Public transport 04-Dec-2024
Summary: We will not investigate Mr X’s complaint about out of date timetables at bus stops in his local area. There is insufficient evidence of fault or significant injustice to warrant an investigation.
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Transport for London (24 012 736)
Statement Closed after initial enquiries Public transport 04-Dec-2024
Summary: We will not investigate Mr X’s complaint about the accuracy of a translation of a sign. This is because the Rail Ombudsman is better suited to consider the complaint.
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Transport for London (24 010 869)
Statement Closed after initial enquiries Public transport 11-Nov-2024
Summary: We will not investigate this complaint about public transport because the courts are better placed to deal with the complaint.
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Transport for London (24 007 720)
Statement Closed after initial enquiries Public transport 05-Nov-2024
Summary: We will not investigate this complaint about the way Transport for London responded to a complaint about an advert on the underground. This is because there is insufficient evidence of fault by Transport for London and because the complainant could complain to the Advertising Standards Authority.
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Transport for London (24 009 702)
Statement Closed after initial enquiries Public transport 01-Oct-2024
Summary: We will not investigate Miss X’s complaint about the behaviour of a Transport for London bus driver and its handling of her complaint. Any injustice is not significant enough to justify our involvement. Further, the courts and insurers are better placed to decide liability.
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London Travelwatch (24 005 770)
Statement Closed after initial enquiries Public transport 17-Sep-2024
Summary: We will not investigate Mr X’s complaint that London Travelwatch has not properly responded to his concerns about a bus service provided by Transport for London. There is nothing to suggest Mr X has been caused a significant injustice. In addition, further investigation would not lead to a different outcome.
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Transport for London (24 007 709)
Statement Closed after initial enquiries Public transport 12-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the actions of a bus driver who she says caused her to fall and injure herself. This is because the injustice she claims lies in the injuries she suffered and it is for the courts to determine if Transport for London is liable and should pay her compensation.
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Transport for London (24 006 484)
Statement Closed after initial enquiries Public transport 10-Sep-2024
Summary: We will not investigate Mr X’s complaint about the state of a bus run on behalf of Transport for London. This is because the matter does not cause Mr X significant injustice.