Southend-on-Sea City Council (24 006 348)

Statement Upheld Parking and other penalties 25-Feb-2025

Summary: Mr X complained about the way the Council dealt with his representations about five penalty charge notices (PCN’s) and the subsequent action the Council took to recover the debt. He complained the Council failed to take account of his personal circumstances and vulnerability when making its decisions. We found the Council and enforcement agents’ failure to properly explore Mr X’s claimed vulnerability before proceeding with enforcement was fault. This caused Mr X unnecessary distress. The Council has agreed to apologise to Mr X, make a payment and take action to improve its service.

London Borough of Waltham Forest (24 020 390)

Statement Closed after initial enquiries Parking and other penalties 25-Feb-2025

Summary: We will not investigate Mr C’s complaint that the Council wrongly issued him with a Penalty Charge Notice for driving in a bus lane. This is because it is reasonable for Mr C to put in an appeal to London Tribunals.

London Borough of Barking & Dagenham (24 013 456)

Statement Closed after initial enquiries Parking and other penalties 24-Feb-2025

Summary: We will not investigate this complaint about the actions of the Council and its enforcement agents during debt recovery action for an unpaid Penalty Charge Notice. This is because Ms X has used her right of appeal to a Tribunal. There is also not enough evidence of fault in any recovery action to justify an investigation.

London Borough of Haringey (24 012 725)

Statement Upheld Parking and other penalties 21-Feb-2025

Summary: We upheld Mr X’s complaint about the Council’s communication about a Penalty Charge Notice. This caused avoidable confusion, frustration and a missed opportunity to appeal or pay a reduced fee. The Council will make a payment, apologise and reissue a letter which will allow Mr X to appeal to the London Tribunal.

London Borough of Newham (23 017 385)

Statement Closed after initial enquiries Parking and other penalties 19-Feb-2025

Summary: We will not investigate this complaint about the Council issuing a penalty charge notice for an alledged parking contravention, or pounding the complainant’s vehicle. This is because the recipient of a notice, and whose vehicle has been pounded, has a right of appeal to a statutory tribunal. It would be reasonable for the complainant to exercise that right of appeal and as such, we have no jurisdiction to investigate this complaint.

Surrey County Council (24 017 136)

Statement Closed after initial enquiries Parking and other penalties 19-Feb-2025

Summary: We will not investigate Mr X’s complaint the Council narrowed the width of his dropped kerb after it reinstated a footway. There is not enough evidence of fault to justify investigating.

London Borough of Redbridge (24 018 548)

Statement Closed after initial enquiries Parking and other penalties 18-Feb-2025

Summary: We will not investigate this complaint about a parking penalty charge notice as there is insufficient evidence of fault by the Council.

Westmorland and Furness Council (24 014 980)

Statement Upheld Parking and other penalties 18-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision to withdraw the complainant’s parking permit. This is because the Council has agreed to extend the permit for six months.

South Gloucestershire Council (24 016 485)

Statement Closed after initial enquiries Parking and other penalties 18-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a vehicle crossing. This is because there is no sign of fault by the Council.

London Borough of Ealing (24 019 736)

Statement Closed after initial enquiries Parking and other penalties 17-Feb-2025

Summary: We will not investigate this complaint about a parking penalty charge notice as it has been cancelled.