East Sussex Healthcare NHS Trust (24 003 412a)

Statement Upheld Hospital acute services 24-Feb-2025

Summary: We found no fault with the support provided to Mrs Y by a Council following her discharge from hospital. Nor did we find any fault with the information provided to Mrs Y’s family regarding charging arrangements for her care. We found fault with a Trust’s failure to refer Mrs Y for rehabilitation at the point of discharge. This delayed her access to therapy. The Trust will apologise and pay a financial remedy.

Black Country Healthcare NHS Foundation Trust (24 017 321a)

Statement Closed after initial enquiries Mental health services 24-Feb-2025

Summary: We will not investigate Miss X’s complaint. This is because, in relation to some parts of the complaint, an investigation would be unlikely to achieve the outcomes Miss X is seeking. The other parts of the complaint are not ready for our consideration as work is ongoing locally to review Miss X’s care and support needs.

Bradford Teaching Hospitals NHS Foundation Trust (24 009 886a)

Statement Closed after initial enquiries Hospital acute services 21-Feb-2025

Summary: We will not investigate Mr and Mrs X’s complaint about the way Mrs X’s brother, Mr Y, was discharged from hospital by Bradford Teaching Hospitals NHS Foundation Trust and City of Bradford Metropolitan District Council. The Trust has already accepted some errors and taken appropriate steps to put things right. Further investigation by the Ombudsmen is unlikely to add to the Trust’s investigation.

Wirral University Teaching Hospital NHS Foundation Trust (24 010 401a)

Statement Not upheld Assessment and funding 20-Feb-2025

Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.

NHS Cheshire and Merseyside ICB (24 010 401b)

Statement Not upheld Assessment and funding 20-Feb-2025

Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.

Wirral Community Health and Care NHS Foundation Trust (24 010 401c)

Statement Not upheld Assessment and funding 20-Feb-2025

Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.

Sherwood Forest Hospitals NHS Foundation Trust (24 012 782a)

Statement Closed after initial enquiries Hospital acute services 14-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the handling of her mother’ Mrs Y’s, discharge from hospital in October 2022. This is because the complaint is late, and we have not seen a good reason to consider it now.

NHS Cambridgeshire & Peterborough ICB (24 005 859a)

Statement Upheld Mental health services 13-Feb-2025

Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.

Cambridgeshire and Peterborough NHS Foundation Trust (24 005 859b)

Statement Upheld Mental health services 13-Feb-2025

Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.

NHS Cheshire and Merseyside ICB (24 003 850a)

Statement Not upheld Assessment and funding 12-Feb-2025

Summary: We uphold Mrs X’s complaint that Gainsborough House and Liverpool City Council provided inaccurate information about a change to her sister, Ms Y’s, care funding. However, we did not find this caused a financial injustice to Ms Y. The Care Home and the Council will apologise to Mrs X for the confusion caused. We did not find fault with the actions of NHS Cheshire and Merseyside ICB.