The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718a)

Statement Closed after initial enquiries Hospital acute services 01-Sep-2026

Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the Council and NHS Trust have accepted fault about the DoLS arrangements and complaint handling. They have apologised and taken action to improve. We are unlikely to achieve more by investigating.

The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718b)

Statement Closed after initial enquiries Hospital acute services 01-Sep-2026

Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the Council and NHS Trust have accepted fault about the DoLS arrangements and complaint handling. They have apologised and taken action to improve. We are unlikely to achieve more by investigating.

NHS Suffolk & North East Essex ICB (25 003 202a)

Statement Upheld Assessment and funding 26-Aug-2026

Summary: We found fault by Suffolk County Council, Care UK and NHS Suffolk and North East Essex Integrated Care Board with regards to the care provided to Mrs C when she was resident in the Care Home. This fault placed Mrs C at risk and caused her daughter, Mrs B, significant distress and uncertainty. The Council, Care UK and the ICB will take action to prevent similar problems occurring in future. They will also pay Mrs B a symbolic financial remedy. There was no fault with regards to the handling of an NHS Funded Nursing Care review by the ICB.

Care UK (25 003 202b)

Statement Upheld Other 26-Aug-2026

Summary: We found fault by Suffolk County Council, Care UK and NHS Suffolk and North East Essex Integrated Care Board with regards to the care provided to Mrs C when she was resident in the Care Home. This fault placed Mrs C at risk and caused her daughter, Mrs B, significant distress and uncertainty. The Council, Care UK and the ICB will take action to prevent similar problems occurring in future. They will also pay Mrs B a symbolic financial remedy. There was no fault with regards to the handling of an NHS Funded Nursing Care review by the ICB.

NHS Leicester, Leicestershire and Rutland Integrated Care Board (26 001 572a)

Statement Closed after initial enquiries Assessment and funding 25-Aug-2026

Summary: Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of fault which has not already been accepted by the organisations. Where fault has been accepted, it is unlikely we could add anything more. The Council did not investigate parts of Mrs A’s complaint through the formal complaints process. We uphold this part of her complaint because the Council should have investigated, it has now agreed to do so.

University Hospitals of Leicester NHS Trust (26 001 572b)

Statement Closed after initial enquiries Hospital acute services 25-Aug-2026

Summary: Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of fault which has not already been accepted by the organisations. Where fault has been accepted, it is unlikely we could add anything more. The Council did not investigate parts of Mrs A’s complaint through the formal complaints process. We uphold this part of her complaint because the Council should have investigated, it has now agreed to do so.

NHS South West London ICB (25 005 281a)

Statement Upheld Mental health services 16-Aug-2026

Summary: Mrs D complained about NHS South West London Integrated Care Board’s (the ICB’s) and London Borough of Wandsworth Council’s (the Council’s) response to her son’s, J’s, deteriorating mental health before and after he was detained under the Mental Health Act. We find fault that the ICB did not attempt to arrange a Care and Treatment Review earlier. And we also find fault that the ICB and the Council failed to fully assess J’s needs before deciding which elements of support they were responsible for providing. These faults caused Mrs D stress and frustration and left her with uncertainty about whether J missed out on opportunities to benefit from different support. The ICB and the Council have agreed to actions to address the injustice.

NHS Humber and North Yorkshire Integrated Care Board (ICB) (25 016 273a)

Statement Closed after initial enquiries Assessment and funding 06-Aug-2026

Summary: Mrs X complained about delays by the Council and NHS Integrated Care Board (ICB) in assessing her late mother Mrs Y’s eligibility for an NHS contribution to her care costs, leading to a missed period of funding. She also complained about the ICB’s decision to fund fewer than 24 hours a day of one-to-one support for Mrs Y. Mrs X complained to us late, more than 12 months after becoming aware of the problem. There are no good reasons for us to investigate the complaint now.

NHS Humber and North Yorkshire Integrated Care Board (ICB) (25 016 273b)

Statement Closed after initial enquiries Assessment and funding 06-Aug-2026

Summary: Mrs X complained about delays by the Council and NHS Integrated Care Board (ICB) in assessing her late mother Mrs Y’s eligibility for an NHS contribution to her care costs, leading to a missed period of funding. She also complained about the ICB’s decision to fund fewer than 24 hours a day of one-to-one support for Mrs Y. Mrs X complained to us late, more than 12 months after becoming aware of the problem. There are no good reasons for us to investigate the complaint now.

Cross Road Surgery (26 006 929a)

Statement Closed after initial enquiries General practice 06-Aug-2026

Summary: We will not investigate Mrs X’s complaint about decisions made by Dorset Council and Cross Road Practice in relation to her mother’s mental capacity. The Council has accepted there was fault with the way it communicated and apologised. We are unlikely to achieve more.