The Ashford & St. Peters Hospitals NHS Trust - St. Peters Hospital (25 006 353a)

Statement Not upheld Hospital acute services 22-Apr-2026

Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.

CSH Surrey (25 006 353b)

Statement Not upheld Other 22-Apr-2026

Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.

Sunbury Health Centre Group Practice (25 006 353c)

Statement Not upheld General practice 22-Apr-2026

Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.

NHS West Yorkshire ICB - Leeds (25 008 935a)

Statement Closed after initial enquiries Mental health services 20-Apr-2026

Summary: Mr X complained the Council was causing unnecessary delays in discharging him from detention under the Mental Health Act 1983 section because it could not find him a suitable place to move to. We discontinued our investigation because progress has now been made and Mr A has withdrawn his complaint.

Dorset Healthcare University NHS Foundation Trust (25 005 600a)

Statement Closed after initial enquiries Other 19-Apr-2026

Summary: Mr C complains the Council and Trust have failed to provide him with information about safeguarding allegations made against him. We will not investigate this complaint as there is not enough evidence of fault.

Dorset Healthcare University NHS Foundation Trust (25 005 600b)

Statement Closed after initial enquiries Other 19-Apr-2026

Summary: Mr C complains the Council and Trust have failed to provide him with information about safeguarding allegations made against him. We will not investigate this complaint as there is not enough evidence of fault.

Gateshead Health NHS Foundation Trust (25 006 301a)

Statement Closed after initial enquiries Hospital acute services 14-Apr-2026

Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.

Gateshead Health NHS Foundation Trust (25 006 301b)

Statement Closed after initial enquiries Hospital acute services 14-Apr-2026

Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.

Cornwall Partnership NHS Foundation Trust (25 022 325a)

Statement Closed after initial enquiries Mental health services 14-Apr-2026

Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.

NHS Cornwall and Isles of Scilly ICB (25 022 325b)

Statement Closed after initial enquiries Mental health services 14-Apr-2026

Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.