Recent reports in this category are shown below:
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Epsom and St Helier University Hospital NHS Trust (25 029 796a)
Statement Closed after initial enquiries Hospital acute services 06-Jul-2026
Summary: We will not investigate a complaint about the conduct of a conversation with a patient at their hospital bedside, or about discharge planning or complaint handling. It is unlikely an investigation would find a significant outstanding injustice related to these matters.
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Locala Community Partnership CIC (25 008 639a)
Statement Upheld Community hospital services 02-Jul-2026
Summary: Mrs X and Mrs Z complain about their mother’s care and treatment by Kirklees Metropolitan Borough Council and Locala. We found fault by the Council and Locala in relation to communication and parts of Mrs Y’s end of life care. As a result, Mrs X and Mrs Z were caused uncertainty, frustration and distress. We recommend the Council and Locala apologise, pay a total of £600 and make systemic improvements. We did not find fault with Mrs Y’s daily care and discharge planning.
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NHS West and North London ICB - North Central (25 019 995a)
Statement Closed after initial enquiries Mental health services 01-Jul-2026
Summary: Mrs X complains about her mother, Ms Y’s, residential care which is funded by the London Borough of Camden and NHS West and North London ICB. We will not consider Mrs X’s complaint at this time. There are ongoing proceedings in the Court of Protection in relation to key aspects of Ms Y’s care. It would not be appropriate for us to consider her complaint further until the Court's proceedings have concluded.
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University Hospitals Plymouth NHS Trust (25 025 211a)
Statement Closed after initial enquiries Hospital acute services 29-Jun-2026
Summary:Mrs A raises complaints against Plymouth City Council (the Council) and University Hospitals Plymouth NHS Trust (the Trust). Livewell Southwest provide the adult social care function on behalf of the Council.
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Livewell Southwest (25 025 211b)
Statement Closed after initial enquiries Other 29-Jun-2026
Summary:Mrs A raises complaints against Plymouth City Council (the Council) and University Hospitals Plymouth NHS Trust (the Trust). Livewell Southwest provide the adult social care function on behalf of the Council.
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Stockport NHS Foundation Trust (25 015 124a)
Statement Not upheld Hospital acute services 28-Jun-2026
Summary: Mr B complained about the way an NHS Trust and a Council planned his mother’s, Mrs Z’s, discharge from hospital. We have not found fault in the way the organisations considered Mrs Z’s capacity or how they planned where she should be discharged to for further assessments. And we have not found fault in the way the Trust communicated with the placement about the equipment Mrs Z needed, or the way it communicated with the family about when Mrs Z would leave hospital.
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Statement Closed after initial enquiries Assessment and funding 24-Jun-2026
Summary: We will not investigate a complaint by Mrs D about a change in funding by a Council and Integrated Care Board for her son, Mr E’s, joint package of care. The Council and Integrated Care Board has not reduced the care package so we would be unlikely to find a fault leading to a significant injustice to Mrs D and Mr E.
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NHS Lancashire and South Cumbria ICB (24 022 487a)
Statement Not upheld Mental health services 21-Jun-2026
Summary: Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.
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Lancashire and South Cumbria NHS Foundation Trust (24 022 487b)
Statement Not upheld Mental health services 21-Jun-2026
Summary: Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.
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Birch Abbey Nursing Home (25 024 060a)
Statement Closed after initial enquiries Care and treatment 16-Jun-2026
Summary: We will not investigate Ms H’s complaint about the care her late partner Mr O received at a care home, including issues relating to falls and pressure area care. We are unlikely to find fault by the care home on the key issues. Also, some of the complaints are about old events and we are unlikely to be able to reach reliable conclusions about them now.