NHS West Yorkshire ICB - Leeds (25 008 935a)

Statement Closed after initial enquiries Mental health services 20-Apr-2026

Summary: Mr X complained the Council was causing unnecessary delays in discharging him from detention under the Mental Health Act 1983 section because it could not find him a suitable place to move to. We discontinued our investigation because progress has now been made and Mr A has withdrawn his complaint.

Gateshead Health NHS Foundation Trust (25 006 301a)

Statement Closed after initial enquiries Hospital acute services 14-Apr-2026

Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.

Gateshead Health NHS Foundation Trust (25 006 301b)

Statement Closed after initial enquiries Hospital acute services 14-Apr-2026

Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.

Cornwall Partnership NHS Foundation Trust (25 022 325a)

Statement Closed after initial enquiries Mental health services 14-Apr-2026

Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.

NHS Cornwall and Isles of Scilly ICB (25 022 325b)

Statement Closed after initial enquiries Mental health services 14-Apr-2026

Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.

NHS Derby & Derbyshire ICB (25 012 923a)

Statement Closed after initial enquiries Mental health services 06-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the way in which Derby City Council and NHS Derby and Derbyshire Integrated Care Board dealt with her father, Mr Y’s, accommodation as we would be unlikely to find fault.

CSH Surrey (25 018 245a)

Statement Closed after initial enquiries Community hospital services 01-Apr-2026

Summary: We will not investigate Mr C’s complaint about the removal of funding for his mother’s care home fees. We are unlikely to find fault by the NHS provider and Council on the key issues. We also consider the NHS provider has taken appropriate action to improve, and an investigation by us would not add to this.

Norfolk & Suffolk NHS Foundation Trust (25 021 522a)

Statement Closed after initial enquiries Mental health services 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the care provided to him by Norfolk County Council, Norfolk and Suffolk NHS Foundation Trust and NHS Norfolk and Waveney Integrated Care Board. This is because an investigation would be unable to achieve the outcomes he is seeking.

NHS Norfolk and Waveney ICB (25 021 522b)

Statement Closed after initial enquiries Mental health services 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the care provided to him by Norfolk County Council, Norfolk and Suffolk NHS Foundation Trust and NHS Norfolk and Waveney Integrated Care Board. This is because an investigation would be unable to achieve the outcomes he is seeking.

NHS North East London ICB (25 007 545b)

Statement Upheld Mental health services 30-Mar-2026

Summary: Ms A complains about a Council, Care Home and an Integrated Care Board regarding a referral for her sister, Dr B’s suspected cancer. Ms A says a delayed referral led to delayed treatment for her sister and she subsequently died. We found fault in communication and complaint handling leading to uncertainty for Ms A. The Care Home has agreed to our recommendations to carry out actions to address this uncertainty.