NHS Central East ICB (25 026 410a)

Statement Not upheld Mental health services 29-Sep-2026

Summary: Mrs B complained that the organisations failed to provide a specialist chair for her father, Mr C, which he needed as part of his Section 117 aftercare, which is jointly funded by the Council and ICB. We have upheld Mrs B’s complaint about the Council, as the Council has proposed actions which resolve the outstanding issues.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust (25 017 278a)

Statement Upheld Mental health services 28-Sep-2026

Summary: Ms X complained that the organisations involved in care and support for Ms Y failed to share a crisis plan, did not recognise her symptoms or put the right support in place, and did not give enough time to remove her belongings when moving to a new care home. We found fault by the Trust for not exploring this issue further, leading to uncertainty for Ms Y and Ms X. The Trust has agreed to take action to remedy the injustice caused. We found no fault in the actions of the Care Provider, ICB, and Council.

NHS Hampshire and Isle of Wight ICB (25 017 278b)

Statement Not upheld Mental health services 28-Sep-2026

Summary: Ms X complained that the organisations involved in care and support for Ms Y failed to share a crisis plan, did not recognise her symptoms or put the right support in place, and did not give enough time to remove her belongings when moving to a new care home. We found fault by the Trust for not exploring this issue further, leading to uncertainty for Ms Y and Ms X. The Trust has agreed to take action to remedy the injustice caused. We found no fault in the actions of the Care Provider, ICB, and Council.

Emsworth House Care Home with Nursing (25 017 278c)

Statement Not upheld Mental health services 28-Sep-2026

Summary: Ms X complained that the organisations involved in care and support for Ms Y failed to share a crisis plan, did not recognise her symptoms or put the right support in place, and did not give enough time to remove her belongings when moving to a new care home. We found fault by the Trust for not exploring this issue further, leading to uncertainty for Ms Y and Ms X. The Trust has agreed to take action to remedy the injustice caused. We found no fault in the actions of the Care Provider, ICB, and Council.

NHS Derby & Derbyshire ICB (25 000 213a)

Statement Not upheld Mental health services 24-Sep-2026

Summary:Mrs A is a court appointed deputy for Miss B for property and financial affairs. Miss B is receiving section 117 aftercare from Derby City Council (the Council) and NHS Derby and Derbyshire Integrated Care Board (the ICB).

Coventry & Warwickshire Partnership NHS Trust (26 002 426a)

Statement Closed after initial enquiries Mental health services 21-Sep-2026

Summary: Mrs B complained that funding intended for her section 117 aftercare respite support was wrongly used to fund Personal Assistant hours instead. She also complained the organisations failed to review her support needs when required. She said she had suffered significant distress and frustration. We have decided to uphold Mrs B’s complaint. The organisations have agreed to take appropriate action to remedy the injustice caused to Mrs B.

Indigo Care Services Ltd (26 000 536a)

Statement Closed after initial enquiries Care and treatment 09-Sep-2026

Summary: We will not investigate a complaint about the care a Nursing Home provided to one of its residents. It is unlikely an investigation would find fault.

The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718a)

Statement Closed after initial enquiries Hospital acute services 01-Sep-2026

Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the Council and NHS Trust have accepted fault about the DoLS arrangements and complaint handling. They have apologised and taken action to improve. We are unlikely to achieve more by investigating.

The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718b)

Statement Closed after initial enquiries Hospital acute services 01-Sep-2026

Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the Council and NHS Trust have accepted fault about the DoLS arrangements and complaint handling. They have apologised and taken action to improve. We are unlikely to achieve more by investigating.

NHS Suffolk & North East Essex ICB (25 003 202a)

Statement Upheld Assessment and funding 26-Aug-2026

Summary: We found fault by Suffolk County Council, Care UK and NHS Suffolk and North East Essex Integrated Care Board with regards to the care provided to Mrs C when she was resident in the Care Home. This fault placed Mrs C at risk and caused her daughter, Mrs B, significant distress and uncertainty. The Council, Care UK and the ICB will take action to prevent similar problems occurring in future. They will also pay Mrs B a symbolic financial remedy. There was no fault with regards to the handling of an NHS Funded Nursing Care review by the ICB.