NHS South West London ICB (25 005 281a)

Statement Upheld Mental health services 16-Aug-2026

Summary: Mrs D complained about NHS South West London Integrated Care Board’s (the ICB’s) and London Borough of Wandsworth Council’s (the Council’s) response to her son’s, J’s, deteriorating mental health before and after he was detained under the Mental Health Act. We find fault that the ICB did not attempt to arrange a Care and Treatment Review earlier. And we also find fault that the ICB and the Council failed to fully assess J’s needs before deciding which elements of support they were responsible for providing. These faults caused Mrs D stress and frustration and left her with uncertainty about whether J missed out on opportunities to benefit from different support. The ICB and the Council have agreed to actions to address the injustice.

NHS Humber and North Yorkshire Integrated Care Board (ICB) (25 016 273a)

Statement Closed after initial enquiries Assessment and funding 06-Aug-2026

Summary: Mrs X complained about delays by the Council and NHS Integrated Care Board (ICB) in assessing her late mother Mrs Y’s eligibility for an NHS contribution to her care costs, leading to a missed period of funding. She also complained about the ICB’s decision to fund fewer than 24 hours a day of one-to-one support for Mrs Y. Mrs X complained to us late, more than 12 months after becoming aware of the problem. There are no good reasons for us to investigate the complaint now.

NHS Humber and North Yorkshire Integrated Care Board (ICB) (25 016 273b)

Statement Closed after initial enquiries Assessment and funding 06-Aug-2026

Summary: Mrs X complained about delays by the Council and NHS Integrated Care Board (ICB) in assessing her late mother Mrs Y’s eligibility for an NHS contribution to her care costs, leading to a missed period of funding. She also complained about the ICB’s decision to fund fewer than 24 hours a day of one-to-one support for Mrs Y. Mrs X complained to us late, more than 12 months after becoming aware of the problem. There are no good reasons for us to investigate the complaint now.

Cross Road Surgery (26 006 929a)

Statement Closed after initial enquiries General practice 06-Aug-2026

Summary: We will not investigate Mrs X’s complaint about decisions made by Dorset Council and Cross Road Practice in relation to her mother’s mental capacity. The Council has accepted there was fault with the way it communicated and apologised. We are unlikely to achieve more.

NHS Herefordshire & Worcestershire ICB (25 001 748a)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

NHS Herefordshire & Worcestershire ICB (25 001 748b)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

University Hospital Bristol NHS Foundation Trust (25 001 748c)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

University Hospital Bristol NHS Foundation Trust (25 001 748d)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

NHS West Yorkshire ICB - Wakefield District (25 000 513a)

Statement Upheld Mental health services 04-Aug-2026

Summary: Miss A complained about how Calderdale Metropolitan Borough Council and NHS West Yorkshire Integrated Care Board handled her grandmother, Mrs B’s care at home. Miss A said the lack of support from both organisations led to inadequate care for Mrs B and distress for the family. We found fault with some aspects of the organisations’ handling of the situation and their agreed to our recommendations to remedy the matter.

Oxford University Hospitals NHS Trust (25 029 311a)

Statement Closed after initial enquiries Hospital acute services 30-Jul-2026

Summary: Mrs Y complained that items belonging to her late father, Mr X, were lost on the day he went into hospital from his care home. While we recognise the importance of the items to Mrs Y, we will not investigate her complaint because an investigation would be unlikely to add to the responses she has already received from the organisations.