Cambridge University Hospitals NHS Foundation Trust (25 023 516a)

Statement Closed after initial enquiries Hospital acute services 19-May-2026

Summary: We will not investigate Mrs X’s complaint about the care provided to her husband, Mr X, by Cambridgeshire County Council and Cambridge University Hospitals NHS Foundation Trust. This is because we consider it unlikely an investigation would find fault with the care these organisations provided to Mr X.

NHS North Central London ICB (25 019 236a)

Statement Closed after initial enquiries Mental health services 18-May-2026

Summary: We will not investigate these complaints relating to assessments of a person’s entitlement to s117 funding. Some of the issues were considered by a previous investigation. The Council and the ICB will undertake a new review which will provide a suitable remedy to other issues. And, it is unlikely an investigation would find a significant outstanding injustice in relation to the remaining issues.

Lewisham & Greenwich NHS Trust (25 008 707a)

Statement Upheld Hospital acute services 13-May-2026

Summary: We found fault with Lewisham and Greenwich NHS Trust’s handling of Mr C’s discharge from hospital in September 2023. This fault caused Mr C’s daughter, Mrs B, confusion and distress. The Trust will apologise to Mrs B and pay her a financial remedy. It will also take action to prevent similar problems occurring in future. We found no fault with the actions of London Borough of Bexley in the discharge process.

Oxleas NHS Foundation Trust (25 015 286a)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.

Oxleas NHS Foundation Trust (25 015 286b)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.

NHS Nottingham and Nottinghamshire ICB (25 026 652a)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: Ms C complains about her father’s discharge from hospital into a care home. Ms C complains the discharge occurred without her knowledge, provided inadequate care, and was too far away. We will not investigate this complaint as the issues date back to 2023 and are too long ago to properly investigate.

Norfolk & Suffolk NHS Foundation Trust (25 025 745a)

Statement Closed after initial enquiries Other 29-Apr-2026

Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.

NHS Suffolk & North East Essex ICB (25 025 745b)

Statement Closed after initial enquiries Other 29-Apr-2026

Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.

East Suffolk & North Essex NHS Foundation Trust (25 025 745c)

Statement Closed after initial enquiries Hospital acute services 29-Apr-2026

Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.

East London NHS Foundation Trust (25 009 499a)

Statement Closed after initial enquiries Mental health services 28-Apr-2026

Summary: We will not investigate Mrs X’s complaint about her daughter, Ms Y’s, care by Central Bedfordshire Council and East London NHS Foundation Trust. We will not consider Mrs X’s complaint about Ms Y’s mental capacity assessment as this is contrary to Ms Y’s wishes. The Council and the Trust have accepted errors with Ms Y’s care and have put improvements in place. Further investigation by the Ombudsman is unlikely to achieve more.