Recent reports in this category are shown below:
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Mersey Care NHS Foundation Trust (FT) (25 000 113a)
Statement Closed after initial enquiries Mental health services 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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NHS Cheshire and Merseyside ICB (25 000 113b)
Statement Closed after initial enquiries Mental health services 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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Statement Closed after initial enquiries Mental health services 27-Jul-2025
Summary: Miss X complained about the way professionals assessed her under the Mental Health Act 1983 and their recommendation that she should be detained. We will not investigate Miss X’s complaint. This is because it is unlikely an investigation would be able to find evidence of fault.
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Leicestershire Partnership NHS Trust (24 020 611a)
Statement Closed after initial enquiries Mental health services 20-Jul-2025
Summary: Mr X complained the Council and NHS organisations failed to properly consider aftercare under section 117 of the Mental Health Act when his daughter, Miss Y, left hospital in 2020. We will not investigate this complaint because we are unlikely to achieve more due to the time that has passed since the events complained about happened. Miss Y has also since had assessments and is receiving aftercare.
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NHS Leicester, Leicestershire and Rutland Integrated Care Board (24 020 611b)
Statement Closed after initial enquiries Mental health services 20-Jul-2025
Summary: Mr X complained the Council and NHS organisations failed to properly consider aftercare under section 117 of the Mental Health Act when his daughter, Miss Y, left hospital in 2020. We will not investigate this complaint because we are unlikely to achieve more due to the time that has passed since the events complained about happened. Miss Y has also since had assessments and is receiving aftercare.
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Woodlands House Care & Nursing (24 010 159a)
Statement Not upheld Care and treatment 16-Jul-2025
Summary: Mrs Y complained, on behalf of her late mother, Mrs X, that Woodlands House Care and Nursing did not properly manage Mrs X’s move to the home’s nursing unit, did not follow Mrs X’s care plan in terms of medication and nutrition, and did not identify symptoms of an infection. We found no fault with the Nursing Home’s actions.
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NHS Kent & Medway ICB (24 023 310a)
Statement Closed after initial enquiries Hospital acute services 15-Jul-2025
Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.
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NHS Staffordshire and Stoke-On-Trent ICB (24 012 535a)
Statement Not upheld Mental health services 14-Jul-2025
Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.
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Cheshire & Wirral Partnership NHS Foundation Trust (24 012 535b)
Statement Not upheld Mental health services 14-Jul-2025
Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.
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NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Oxfordshire (24 021 213a)
Statement Closed after initial enquiries Mental health services 10-Jul-2025
Summary: Dr C complained about a Mental Health Act assessment. We consider Dr C’s complaint is late. In any event, we are unlikely to find fault with the issues complained about.