Oxleas NHS Foundation Trust (25 015 286a)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.

Oxleas NHS Foundation Trust (25 015 286b)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.

NHS Nottingham and Nottinghamshire ICB (25 026 652a)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: Ms C complains about her father’s discharge from hospital into a care home. Ms C complains the discharge occurred without her knowledge, provided inadequate care, and was too far away. We will not investigate this complaint as the issues date back to 2023 and are too long ago to properly investigate.

Norfolk & Suffolk NHS Foundation Trust (25 025 745a)

Statement Closed after initial enquiries Other 29-Apr-2026

Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.

NHS Suffolk & North East Essex ICB (25 025 745b)

Statement Closed after initial enquiries Other 29-Apr-2026

Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.

East Suffolk & North Essex NHS Foundation Trust (25 025 745c)

Statement Closed after initial enquiries Hospital acute services 29-Apr-2026

Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.

East London NHS Foundation Trust (25 009 499a)

Statement Closed after initial enquiries Mental health services 28-Apr-2026

Summary: We will not investigate Mrs X’s complaint about her daughter, Ms Y’s, care by Central Bedfordshire Council and East London NHS Foundation Trust. We will not consider Mrs X’s complaint about Ms Y’s mental capacity assessment as this is contrary to Ms Y’s wishes. The Council and the Trust have accepted errors with Ms Y’s care and have put improvements in place. Further investigation by the Ombudsman is unlikely to achieve more.

The Ashford & St. Peters Hospitals NHS Trust - St. Peters Hospital (25 006 353a)

Statement Not upheld Hospital acute services 22-Apr-2026

Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.

CSH Surrey (25 006 353b)

Statement Not upheld Other 22-Apr-2026

Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.

Sunbury Health Centre Group Practice (25 006 353c)

Statement Not upheld General practice 22-Apr-2026

Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.