Recent reports in this category are shown below:
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Lincolnshire Partnership NHS (24 017 267a)
Statement Not upheld Mental health services 08-Dec-2025
Summary: Ms A complained a local authority and NHS organisations failed to provide her with the care she needs over several years. She also complains they failed to adequately adapt the way it assessed her needs. We have not found fault. There is evidence the organisations have tried to adapt to meet Ms A’s needs and have offered a range of services to support her.
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NHS Lincolnshire ICB (24 017 267b)
Statement Not upheld Mental health services 08-Dec-2025
Summary: Ms A complained a local authority and NHS organisations failed to provide her with the care she needs over several years. She also complains they failed to adequately adapt the way it assessed her needs. We have not found fault. There is evidence the organisations have tried to adapt to meet Ms A’s needs and have offered a range of services to support her.
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Charnwood Oaks Care Home (25 005 913a)
Statement Closed after initial enquiries Community hospital services 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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University Hospitals of Leicester NHS Trust (25 005 913b)
Statement Closed after initial enquiries Hospital acute services 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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Leicestershire Partnership NHS Trust (25 005 913c)
Statement Closed after initial enquiries Hospital acute services 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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Forest House Surgery (25 005 913d)
Statement Closed after initial enquiries General practice 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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Statement Closed after initial enquiries General practice 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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East London NHS Foundation Trust (25 006 991a)
Statement Closed after initial enquiries Mental health services 01-Dec-2025
Summary: Mr C complains the Council and Trust failed to provide him with suitable care, respond to calls, and support him with his direct payments. We will not investigate the complaint as some of the complaints are late. The Council has acted to remedy other complaints and complete a new review. Further investigation by us would therefore not be proportionate.
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Surrey County Council (24 021 087)
Statement Upheld Mental health services 25-Nov-2025
Summary: Mr A has complained about a lack of aftercare planning by a Council, Integrated Care Board and a Mental Health Trust for his daughter, Miss B. Mr A said this led to deterioration in her mental health. We found fault with these organisations who have agreed to carry out our recommendations to remedy the injustice to Mr A and his daughter.
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South West London & St. Georges Mental Health NHS Trust (24 021 087a)
Statement Upheld Hospital acute services 25-Nov-2025
Summary: Mr A has complained about a lack of aftercare planning by a Council, Integrated Care Board and a Mental Health Trust for his daughter, Miss B. Mr A said this led to deterioration in her mental health. We found fault with these organisations who have agreed to carry out our recommendations to remedy the injustice to Mr A and his daughter.