NHS South Yorkshire ICB (25 022 242a)

Statement Closed after initial enquiries Assessment and funding 14-Jul-2026

Summary: Mr A complains about the way staff from the Council and the Integrated Care Board behaved at a meeting. We will not investigate Mr A’s complaint because it is unlikely we can achieve anything more.

Mersey Care NHS Foundation Trust (FT) (24 020 644a)

Statement Closed after initial enquiries Mental health services 09-Jul-2026

Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.

Mersey Care NHS Foundation Trust (FT) (24 020 644b)

Statement Closed after initial enquiries Mental health services 09-Jul-2026

Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.

NHS Cheshire and Merseyside ICB (24 020 644c)

Statement Closed after initial enquiries Mental health services 09-Jul-2026

Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.

NHS Cheshire and Merseyside ICB (24 020 644d)

Statement Closed after initial enquiries Mental health services 09-Jul-2026

Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.

Imperial College Healthcare NHS Trust (25 004 961a)

Statement Upheld Hospital acute services 09-Jul-2026

Summary: We found fault by the Council and Trust with regards to how they handled a child protection medical examination for Miss B. This caused Miss B and her mother, Mrs X, distress and confusion. The Council and Trust will apologise and take action to prevent similar problems occurring in future. They will also pay Miss B and Mrs X a symbolic remedy in recognition of the injustice caused to them.

Epsom and St Helier University Hospital NHS Trust (25 029 796a)

Statement Closed after initial enquiries Hospital acute services 06-Jul-2026

Summary: We will not investigate a complaint about the conduct of a conversation with a patient at their hospital bedside, or about discharge planning or complaint handling. It is unlikely an investigation would find a significant outstanding injustice related to these matters.

Locala Community Partnership CIC (25 008 639a)

Statement Upheld Community hospital services 02-Jul-2026

Summary: Mrs X and Mrs Z complain about their mother’s care and treatment by Kirklees Metropolitan Borough Council and Locala. We found fault by the Council and Locala in relation to communication and parts of Mrs Y’s end of life care. As a result, Mrs X and Mrs Z were caused uncertainty, frustration and distress. We recommend the Council and Locala apologise, pay a total of £600 and make systemic improvements. We did not find fault with Mrs Y’s daily care and discharge planning.

NHS West and North London ICB - North Central (25 019 995a)

Statement Closed after initial enquiries Mental health services 01-Jul-2026

Summary: Mrs X complains about her mother, Ms Y’s, residential care which is funded by the London Borough of Camden and NHS West and North London ICB. We will not consider Mrs X’s complaint at this time. There are ongoing proceedings in the Court of Protection in relation to key aspects of Ms Y’s care. It would not be appropriate for us to consider her complaint further until the Court's proceedings have concluded.

University Hospitals Plymouth NHS Trust (25 025 211a)

Statement Closed after initial enquiries Hospital acute services 29-Jun-2026

Summary:Mrs A raises complaints against Plymouth City Council (the Council) and University Hospitals Plymouth NHS Trust (the Trust). Livewell Southwest provide the adult social care function on behalf of the Council.