Recent reports in this category are shown below:
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NHS Sussex Integrated Care Board (24 007 258a)
Statement Not upheld Mental health services 17-Jan-2025
Summary: Mr X complained about a decision to refuse to class his daughter Ms D’s course as free aftercare under the Mental Health Act 1983. The Ombudsmen did not uphold the complaint. We found no fault in the actions of West Sussex County Council and NHS Sussex Integrated Care Board.
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Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate Mrs Y’s complaint about the care provided to her father, Mr X, when he was resident in a care home. This is because we consider it unlikely that our investigation would be able to add to the work that has already been undertaken by the care home and Council in response to Mrs Y’s complaint.
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Midlands Partnership NHS Foundation Trust (24 014 790a)
Statement Closed after initial enquiries Mental health services 16-Jan-2025
Summary: Ms X complains about a decision not to detain her son under the Mental Health Act and that professionals completing the assessment did not take information she provided into account. We will not investigate the complaint. There are no indications of fault relating to the assessment. We are also unlikely to achieve more by investigating the information Ms X says she disclosed.
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NHS Staffordshire and Stoke-On-Trent ICB (24 014 790b)
Statement Closed after initial enquiries Mental health services 16-Jan-2025
Summary: Ms X complains about a decision not to detain her son under the Mental Health Act and that professionals completing the assessment did not take information she provided into account. We will not investigate the complaint. There are no indications of fault relating to the assessment. We are also unlikely to achieve more by investigating the information Ms X says she disclosed.
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Tees, Esk & Wear Valley NHS Foundation Trust (24 001 522a)
Statement Upheld Mental health services 15-Jan-2025
Summary: Mr X complained he was incorrectly discharged from Section 117 aftercare. We found the Trust, the Council and the ICB did not follow the relevant guidance when discharging Mr X from Section 117 aftercare. This caused uncertainty to Mr X over whether he should have received additional mental health support in the period that followed, and whether this may have prevented his health from deteriorating. The Trust, Council and ICB agreed to provide a remedy to Mr X by reassessing his Section 117 needs, and making service improvements.
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NHS North East and North Cumbria ICB (24 001 522b)
Statement Upheld Mental health services 15-Jan-2025
Summary: Mr X complained he was incorrectly discharged from Section 117 aftercare. We found the Trust, the Council and the ICB did not follow the relevant guidance when discharging Mr X from Section 117 aftercare. This caused uncertainty to Mr X over whether he should have received additional mental health support in the period that followed, and whether this may have prevented his health from deteriorating. The Trust, Council and ICB agreed to provide a remedy to Mr X by reassessing his Section 117 needs, and making service improvements.
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Northumbria Healthcare NHS Foundation Trust (24 005 868a)
Statement Closed after initial enquiries Hospital acute services 10-Jan-2025
Summary: Miss X complained that the Council placed her late father, Mr Y, in a care home that was not safe for him, that his care plan was incorrect, and that the Council’s communication with Mr Y’s family was poor. We will not investigate Miss X’s complaint, because it is unlikely we could add to the response she has already received from the Council.
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Park Farm Lodge Care Home (24 000 072a)
Statement Not upheld Care and treatment 09-Jan-2025
Summary: We found no fault with the end of life care provided to a woman, Mrs C, by the Care Home.
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Statement Not upheld Care and treatment 08-Jan-2025
Summary: Mrs X complained about the failure of a Council, an ICB and a care provider to keep her daughter safe in a shared living placement. We found fault by the Council and the ICB for not doing enough to address the situation in a clear, measured and timely way. The situation caused Mrs X and her daughter avoidable stress and upset. We recommended the Council and the ICB apologise, make symbolic payments and improve their services.
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Statement Not upheld Care and treatment 08-Jan-2025
Summary: Mrs X complained about the failure of a Council, an ICB and a care provider to keep her daughter safe in a shared living placement. We found fault by the Council and the ICB for not doing enough to address the situation in a clear, measured and timely way. The situation caused Mrs X and her daughter avoidable stress and upset. We recommended the Council and the ICB apologise, make symbolic payments and improve their services.