NHS Cheshire and Merseyside ICB (25 010 609a)

Statement Upheld Assessment and funding 26-May-2026

Summary: Mr B complained NHS Cheshire and Merseyside Integrated Care Board (the ICB) refused to either assess his father’s eligibility for NHS Continuing Healthcare in hospital or provide him with interim NHS funding for the nursing home placement he was discharged to. And he complained about Wirral Metropolitan Borough Council’s (the Council’s) decision to charge his father, Mr G, for his initial care and support at the nursing home. We find fault with the ICB’s approach. It relied on aspects of national guidance but ignored other parts. Without this fault it would have funded Mr G’s care from the point of discharge. We also found fault in the ICB’s and the Council’s handling of Mr B’s complaints. The ICB and the Council have agreed to actions to address the injustice.

Wirral University Teaching Hospital NHS Foundation Trust (25 010 609b)

Statement Not upheld Assessment and funding 26-May-2026

Summary: Mr B complained NHS Cheshire and Merseyside Integrated Care Board (the ICB) refused to either assess his father’s eligibility for NHS Continuing Healthcare in hospital or provide him with interim NHS funding for the nursing home placement he was discharged to. And he complained about Wirral Metropolitan Borough Council’s (the Council’s) decision to charge his father, Mr G, for his initial care and support at the nursing home. We find fault with the ICB’s approach. It relied on aspects of national guidance but ignored other parts. Without this fault it would have funded Mr G’s care from the point of discharge. We also found fault in the ICB’s and the Council’s handling of Mr B’s complaints. The ICB and the Council have agreed to actions to address the injustice.

NHS Somerset Integrated Care Board (24 016 914a)

Statement Not upheld Mental health services 21-May-2026

Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.

Somerset NHS Foundation Trust - Musgrove Park Hospital (24 016 914b)

Statement Not upheld Mental health services 21-May-2026

Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.

Cambridge University Hospitals NHS Foundation Trust (25 023 516a)

Statement Closed after initial enquiries Hospital acute services 19-May-2026

Summary: We will not investigate Mrs X’s complaint about the care provided to her husband, Mr X, by Cambridgeshire County Council and Cambridge University Hospitals NHS Foundation Trust. This is because we consider it unlikely an investigation would find fault with the care these organisations provided to Mr X.

NHS North Central London ICB (25 019 236a)

Statement Closed after initial enquiries Mental health services 18-May-2026

Summary: We will not investigate these complaints relating to assessments of a person’s entitlement to s117 funding. Some of the issues were considered by a previous investigation. The Council and the ICB will undertake a new review which will provide a suitable remedy to other issues. And, it is unlikely an investigation would find a significant outstanding injustice in relation to the remaining issues.

Lewisham & Greenwich NHS Trust (25 008 707a)

Statement Upheld Hospital acute services 13-May-2026

Summary: We found fault with Lewisham and Greenwich NHS Trust’s handling of Mr C’s discharge from hospital in September 2023. This fault caused Mr C’s daughter, Mrs B, confusion and distress. The Trust will apologise to Mrs B and pay her a financial remedy. It will also take action to prevent similar problems occurring in future. We found no fault with the actions of London Borough of Bexley in the discharge process.

Oxleas NHS Foundation Trust (25 015 286a)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.

Oxleas NHS Foundation Trust (25 015 286b)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.

NHS Nottingham and Nottinghamshire ICB (25 026 652a)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: Ms C complains about her father’s discharge from hospital into a care home. Ms C complains the discharge occurred without her knowledge, provided inadequate care, and was too far away. We will not investigate this complaint as the issues date back to 2023 and are too long ago to properly investigate.