Recent statements in this category are shown below:
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Black Country Healthcare NHS Foundation Trust (24 017 321a)
Statement Closed after initial enquiries Mental health services 24-Feb-2025
Summary: We will not investigate Miss X’s complaint. This is because, in relation to some parts of the complaint, an investigation would be unlikely to achieve the outcomes Miss X is seeking. The other parts of the complaint are not ready for our consideration as work is ongoing locally to review Miss X’s care and support needs.
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NHS Cambridgeshire & Peterborough ICB (24 005 859a)
Statement Upheld Mental health services 13-Feb-2025
Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.
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Cambridgeshire and Peterborough NHS Foundation Trust (24 005 859b)
Statement Upheld Mental health services 13-Feb-2025
Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.
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Sussex Partnership NHS Foundation Trust (24 003 896a)
Statement Upheld Mental health services 06-Feb-2025
Summary: Mr B complained about the way an NHS Trust and Council assessed him to decide whether he should be detained under the Mental Health Act. He also complained about his care and support while he was waiting to be transferred to an in-patient “mental health bed”. We found fault by both organisations. The Trust did not properly inform Mr B about his legal rights and status under the Mental Health Act. The Council did not ensure the medical recommendations remained valid when it reassessed Mr B under the Mental Health Act. These failings caused Mr B avoidable distress and upset. The organisations have agreed to apologise, pay a financial remedy, and take actions to improve their services.
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Earls Lodge Care Home (24 009 318a)
Statement Closed after initial enquiries Mental health services 27-Jan-2025
Summary: Mrs X complained that the care provider, on behalf of the Council, failed to respond to her concerns about safeguarding her relative, Mrs Y, did not report safeguarding incidents, and did not keep adequate records. We will not investigate Mrs X’s complaint because there are not enough indications of fault for us to investigate, and we are unlikely to add to the response she has already received from the care provider.
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Devon Partnership NHS Trust (24 005 923a)
Statement Not upheld Mental health services 23-Jan-2025
Summary: We found no fault on the part of a Council, Trust and Integrated Care Board in terms of their handling of Miss X’s section 117 aftercare.
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Statement Not upheld Mental health services 23-Jan-2025
Summary: We found no fault on the part of a Council, Trust and Integrated Care Board in terms of their handling of Miss X’s section 117 aftercare.
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Kent & Medway NHS & Social Care Partnership Trust (24 010 714a)
Statement Closed after initial enquiries Mental health services 22-Jan-2025
Summary: We will not investigate Miss X’s complaint about the decision to detain her under the Mental Health Act, or about how staff entered her home and transported her to hospital. This is because it would have been reasonable for Miss X to appeal to the mental health tribunal about the decision, and because we are unlikely to add to the responses she has already received from the Council.
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NHS South West London ICB (24 010 714b)
Statement Closed after initial enquiries Mental health services 22-Jan-2025
Summary: We will not investigate Miss X’s complaint about the decision to detain her under the Mental Health Act, or about how staff entered her home and transported her to hospital. This is because it would have been reasonable for Miss X to appeal to the mental health tribunal about the decision, and because we are unlikely to add to the responses she has already received from the Council.
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NHS Sussex Integrated Care Board (24 007 258a)
Statement Not upheld Mental health services 17-Jan-2025
Summary: Mr X complained about a decision to refuse to class his daughter Ms D’s course as free aftercare under the Mental Health Act 1983. The Ombudsmen did not uphold the complaint. We found no fault in the actions of West Sussex County Council and NHS Sussex Integrated Care Board.