Recent statements in this category are shown below:
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NHS Sussex Integrated Care Board (24 007 258a)
Statement Not upheld Mental health services 17-Jan-2025
Summary: Mr X complained about a decision to refuse to class his daughter Ms D’s course as free aftercare under the Mental Health Act 1983. The Ombudsmen did not uphold the complaint. We found no fault in the actions of West Sussex County Council and NHS Sussex Integrated Care Board.
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Midlands Partnership NHS Foundation Trust (24 014 790a)
Statement Closed after initial enquiries Mental health services 16-Jan-2025
Summary: Ms X complains about a decision not to detain her son under the Mental Health Act and that professionals completing the assessment did not take information she provided into account. We will not investigate the complaint. There are no indications of fault relating to the assessment. We are also unlikely to achieve more by investigating the information Ms X says she disclosed.
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NHS Staffordshire and Stoke-On-Trent ICB (24 014 790b)
Statement Closed after initial enquiries Mental health services 16-Jan-2025
Summary: Ms X complains about a decision not to detain her son under the Mental Health Act and that professionals completing the assessment did not take information she provided into account. We will not investigate the complaint. There are no indications of fault relating to the assessment. We are also unlikely to achieve more by investigating the information Ms X says she disclosed.
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Tees, Esk & Wear Valley NHS Foundation Trust (24 001 522a)
Statement Upheld Mental health services 15-Jan-2025
Summary: Mr X complained he was incorrectly discharged from Section 117 aftercare. We found the Trust, the Council and the ICB did not follow the relevant guidance when discharging Mr X from Section 117 aftercare. This caused uncertainty to Mr X over whether he should have received additional mental health support in the period that followed, and whether this may have prevented his health from deteriorating. The Trust, Council and ICB agreed to provide a remedy to Mr X by reassessing his Section 117 needs, and making service improvements.
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NHS North East and North Cumbria ICB (24 001 522b)
Statement Upheld Mental health services 15-Jan-2025
Summary: Mr X complained he was incorrectly discharged from Section 117 aftercare. We found the Trust, the Council and the ICB did not follow the relevant guidance when discharging Mr X from Section 117 aftercare. This caused uncertainty to Mr X over whether he should have received additional mental health support in the period that followed, and whether this may have prevented his health from deteriorating. The Trust, Council and ICB agreed to provide a remedy to Mr X by reassessing his Section 117 needs, and making service improvements.
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South Africa Lodge (23 015 044c)
Statement Not upheld Mental health services 06-Jan-2025
Summary: Mrs O complained about the care provided to her late husband Mr B in a nursing home. We found no evidence of fault by the nursing home in the actions it took when Mr B’s condition deteriorated and he went into hospital. We did not find fault in how the nursing home responded to the complaint. We found fault by the Council as it did not respond to Mrs O’s complaint. This fault caused Mrs O frustration. The Council has agreed to apologise to Mrs O and make improvements in how it handles complaints.
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NHS Herefordshire & Worcestershire ICB (24 005 493a)
Statement Closed after initial enquiries Mental health services 06-Jan-2025
Summary: Mr B has complained about a supported living placement funded by the Council and Integrated Care Board. We will not investigate this complaint as it would be unlikely that we would find fault with either organisation.
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Statement Closed after initial enquiries Mental health services 06-Jan-2025
Summary: Mr B has complained about a supported living placement funded by the Council and Integrated Care Board. We will not investigate this complaint as it would be unlikely that we would find fault with either organisation.
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NHS Hampshire and Isle of Wight ICB (23 015 044b)
Statement Not upheld Mental health services 06-Jan-2025
Summary: Mrs O complained about the care provided to her late husband Mr B in a nursing home. We found no evidence of fault by the nursing home in the actions it took when Mr B’s condition deteriorated and he went into hospital. We did not find fault in how the nursing home responded to the complaint. We found fault by the Council as it did not respond to Mrs O’s complaint. This fault caused Mrs O frustration. The Council has agreed to apologise to Mrs O and make improvements in how it handles complaints.
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Oxford Health NHS (24 003 060a)
Statement Upheld Mental health services 19-Dec-2024
Summary: Mrs X complained about top-up fees for accommodation without being offered of a suitable and affordable alternative. We did not find fault with the accommodation the Council offered. We found fault with some communication and recommended the Council and the NHS Trust apologise for any distress this caused to Mrs X.