Northamptonshire Health Care NHS Foundation Trust (24 015 710a)

Statement Upheld Mental health services 20-Oct-2025

Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.

NHS Northamptonshire ICB (24 015 710b)

Statement Not upheld Mental health services 20-Oct-2025

Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.

Sussex Partnership NHS Foundation Trust (25 004 464a)

Statement Closed after initial enquiries Mental health services 16-Oct-2025

Summary: Mr X complains about how a Council and NHS Trust provided care to his father and safeguarded both his father and his mother between 2022 and 2024. We cannot consider Mr X’s complaints about events between 2022 and 2023 because these are late. We will not consider a complaint about how medication was used in 2024 because this is being considered by the coroner. Once the coroner’s considerations are complete, Mr X can ask us to look at this part of the complaint.

NHS South Yorkshire ICB (25 002 630a)

Statement Closed after initial enquiries Mental health services 08-Oct-2025

Summary: We will not investigate Mrs X’s complaint about the support provided to his daughter, Mrs Y, by Sheffield City Council and NHS South Yorkshire Integrated Care Board. This is because we consider it unlikely an investigation could achieve anything further then Mr X has already achieved by pursuing a complaint with the Council.

Leicestershire Partnership NHS Trust (25 001 144a)

Statement Closed after initial enquiries Mental health services 29-Sep-2025

Summary: We will not investigate this complaint about a decision to detain Miss X under the Mental health Act. There was a tribunal available and this would have been the appropriate way to challenge this decision. We will not investigate the Council’s role in how it arranged the Mental Health Assessment or with how it looked after Miss X’s dog because there is insufficient evidence of fault.

Oxleas NHS Foundation Trust (24 005 064a)

Statement Upheld Mental health services 26-Aug-2025

Summary: Mrs H complained about the care provided to her son, Mr G, by London Borough of Bromley, NHS South East London Integrated Care Board and Oxleas NHS Foundation Trust. We found fault by these organisations for their handling of Mr G’s discharge from hospital. This caused Mr G and Mrs H distress and uncertainty. The organisations will act to put matters right and review their policies and procedures to prevent similar problems occurring in future.

NHS South East London ICB (24 005 064b)

Statement Upheld Mental health services 26-Aug-2025

Summary: Mrs H complained about the care provided to her son, Mr G, by London Borough of Bromley, NHS South East London Integrated Care Board and Oxleas NHS Foundation Trust. We found fault by these organisations for their handling of Mr G’s discharge from hospital. This caused Mr G and Mrs H distress and uncertainty. The organisations will act to put matters right and review their policies and procedures to prevent similar problems occurring in future.

NHS Suffolk & North East Essex ICB (24 022 100a)

Statement Closed after initial enquiries Mental health services 14-Aug-2025

Summary: Mrs X complained the Council did not provide her brother, Mr Y, with satisfactory support for 28 days. We will not investigate this complaint. Although it is clear the events caused Mr Y some distress, the Council has accepted some fault and taken action to resolve the issues brought to us. This includes apologising for the distress its actions caused and putting support in place to meet Mr Y’s needs. It is unlikely we could add more by investigating.

NHS Kent & Medway ICB (24 016 385a)

Statement Upheld Mental health services 14-Aug-2025

Summary: Ms F complained that Kent County Council and NHS Kent and Medway Integrated Care Board’s flawed Section 117 aftercare policy meant she would have to unfairly contribute toward accommodation costs. We consider the Council and ICB’s Multi-Agency Policy is flawed, which has caused Ms F confusion, uncertainty and distress. The Council and ICB have agreed to apologise to Ms F, make a symbolic payment to her, review the policy, and offer to reassess her Section 117 aftercare needs.

Mersey Care NHS Foundation Trust (FT) (25 000 113a)

Statement Closed after initial enquiries Mental health services 28-Jul-2025

Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.