Northumbria Healthcare NHS Foundation Trust (24 005 868a)

Statement Closed after initial enquiries Hospital acute services 10-Jan-2025

Summary: Miss X complained that the Council placed her late father, Mr Y, in a care home that was not safe for him, that his care plan was incorrect, and that the Council’s communication with Mr Y’s family was poor. We will not investigate Miss X’s complaint, because it is unlikely we could add to the response she has already received from the Council.

Sherwood Forest Hospitals NHS Foundation Trust (24 010 339a)

Statement Closed after initial enquiries Hospital acute services 12-Dec-2024

Summary: We will not investigate Mrs A and Mrs B’s complaint about the Council’s assessment of their cousin’s (Mrs D) needs before it decided she could return home. That is because we cannot achieve the outcomes they seek.

Hounslow & Richmond Community NHS Health Trust - Teddington Memorial Hospital (23 012 837a)

Statement Upheld Hospital acute services 01-Nov-2024

Summary: Mr A has complained about a council and hospital regarding his father-in-law, Mr B’s hospital discharge and homecare fees. We found fault with the hospital about a failed physiotherapy referral leading to a delay in this therapy which led to uncertainty about Mr B’s recovery. We did not find fault with the other aspects of this complaint. The hospital has agreed to carry out our recommendation in relation to physiotherapy.

South Tyneside and Sunderland NHS Foundation Trust (24 008 565a)

Statement Closed after initial enquiries Hospital acute services 16-Oct-2024

Summary: The Ombudsmen will not investigate this complaint about an avoidably delayed hospital discharge. The Trust and the Council have already accepted there were failings and apologised for them. It is unlikely that an investigation would be able to find evidence of an unremedied injustice.

Norfolk & Norwich University Hospitals NHS Foundation Trust (23 017 874a)

Statement Not upheld Hospital acute services 05-Sep-2024

Summary: We found fault with the care and support provided to Mr Y by the Council as it failed to properly assess his needs in the community. This caused Mr Y’s daughter, Mrs X, significant frustration and distress. The Council will apologise to Mrs X and pay her a financial remedy. The Council will also take remedial action to prevent similar problems occurring for other people.

Lewisham & Greenwich NHS Trust (23 014 778a)

Statement Upheld Hospital acute services 04-Sep-2024

Summary: We consider London Borough of Lewisham and Lewisham and Greenwich NHS Trust did not appropriately seek the views of Mrs Y’s supported accommodation before deciding she could not return there from hospital. Also, the Council did not carry out a Mental Capacity Act assessment and best interest decision in line with the relevant guidance. That caused Mrs Y’s son, Mr D, uncertainty. The Council and Trust should apologise and make a symbolic payment to Mr D to recognise his injustice. They should also carry out service improvements.

Epsom and St Helier University Hospital NHS Trust (23 006 822a)

Statement Closed after initial enquiries Hospital acute services 27-Aug-2024

Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.

Epsom and St Helier University Hospital NHS Trust (23 006 822b)

Statement Closed after initial enquiries Hospital acute services 27-Aug-2024

Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.

Hampshire Hospitals NHS Foundation Trust - North Hampshire Hospital (24 001 351a)

Statement Closed after initial enquiries Hospital acute services 20-Aug-2024

Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.

Calderdale & Huddersfield NHS Foundation Trust (23 011 152a)

Statement Upheld Hospital acute services 05-Aug-2024

Summary: Ms D complains about faults by Calderdale Metropolitan Borough Council and Calderdale & Huddersfield NHS Foundation Trust in managing her mother, Mrs X’s, discharge from hospital. We have upheld Ms D’s complaints about assessing Mrs X’s ability to make her own decisions, consent and sharing information about community nursing needs. We have not upheld the rest of the complaint. The Council and Trust accept our recommendations, so we have completed our investigation.