Decision search
Your search has 49647 results
-
Shropshire Council (23 015 204)
Statement Not upheld Homelessness 07-Feb-2025
Summary: Mr X complained about the Council’s handling of his homelessness application, his bids for permanent accommodation and his reports of disrepair in his privately rented home. We did not find fault by the Council.
-
London Borough of Waltham Forest (23 020 327)
Statement Upheld Residential care 07-Feb-2025
Summary: Ms X complained on behalf of her late father Mr Y that the Council commissioned care home put in place one-to-one care and increased Mr Y’s care fees without a review of his care needs or agreement from her or the Council, and evicted Mr Y from the care home for no reason. The Council was at fault for unclear communication on the change in Mr Y’s care needs and did not communicate clearly the cost of Mr Y’s care fees or Mr Y’s move to a new care home. It will apologise and pay Ms X a symbolic payment to acknowledge the uncertainty and distress caused to her, ask the care home to revise Mr Y’s invoices and put service improvements in place.
-
Warrington Council (23 020 354)
Statement Closed after initial enquiries Planning applications 07-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with planning applications and possible breaches of planning control. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
-
London Borough of Merton (24 000 054)
Statement Upheld Assessment and care plan 07-Feb-2025
Summary: Mr F complained that the Council had failed to assess his social care needs since 2018 and failed to provide an independent advocate to support him since 2017. We found no fault in the advocacy offered by the Council or in its decision that it is not required to provide an advocate to assist someone to make a complaint. There was fault in not replying to an email but this did not cause significant injustice to Mr F.
-
West Sussex County Council (24 000 090)
Statement Upheld Special educational needs 07-Feb-2025
Summary: Mrs X complained the Council failed to complete an Education, Health and Care Plan annual review for Y within the statutory time limits. Mrs X said this caused her real stress and frustrated her appeal rights. We find the Council at fault for delays. The Council has agreed to apologise and make a payment to recognise the injustice caused.
-
Southampton City Council (24 000 699)
Statement Closed after initial enquiries Other 07-Feb-2025
Summary: We will not investigate this complaint about damage to Mr X’s washing machine. This is because claims damages to property are for insurance companies or the courts to determine. It would be reasonable for Mr X to ask insurers or the court to consider his claim for damages and costs.
-
North Tyneside Metropolitan Borough Council (24 004 174)
Statement Not upheld Homelessness 07-Feb-2025
Summary: Miss X complained the Council relied on the offer of an unsuitable property to end its homelessness duty to her and did not give her the opportunity to have this decision reviewed. Miss X said she has remained in unsuitable accommodation as a result, which has caused her real distress. We do not find fault with the process the Council followed to assess the suitability of the property or to review its decision.
-
Suffolk County Council (24 006 079)
Statement Closed after initial enquiries Highway repair and maintenance 07-Feb-2025
Summary: We will not investigate this complaint about highway maintenance because we cannot achieve the outcome Mrs Y wants, and there is another body better placed to consider this complaint.
-
Greensleeves Homes Trust (24 007 222)
Statement Upheld Residential care 07-Feb-2025
Summary: Mr X complained the Care Provider unfairly terminated his residency and failed to provide evidence of why it made the decision. We find the Care Providers actions caused Mr X avoidable uncertainty and distress which is fault. The Care Provider has agreed to apologise, make a payment to Mr X, and make service improvements.
-
Buckinghamshire Council (24 007 699)
Statement Upheld Special educational needs 07-Feb-2025
Summary: Miss X complained the Council failed to provide her child, Y, with a suitable school placement or alternative education since January 2024. The Council failed to inform Miss X of the outcome of the annual review of Y’s Education, Health and Care (EHC) Plan. However, Miss X had a right to appeal Y’s subsequent EHC Plan and did not use it. We therefore will not investigate any lack of special educational provision, or alternative educational provision.