Decision search
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Wirral Metropolitan Borough Council (24 009 797)
Statement Upheld Special educational needs 07-Feb-2025
Summary: Miss X complained the Council delayed in carrying out an annual review of their child, Y’s, Education, Health and Care (EHC) Plan and failed to ensure Y received the provision in the Plan. Miss X also complained the Council failed to communicate with her during the process. The Council accepts it was at fault. It has apologised and offered Miss X a payment to recognise the impact of its failings. I am satisfied with the Council’s actions. The Council has agreed to issue Y’s final amended EHC Plan without delay.
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Havant Borough Council (24 013 113)
Statement Closed after initial enquiries Trees 07-Feb-2025
Summary: We will not investigate this complaint about damage caused to Mr X’s property from a fallen tree as we have already considered this matter. Mr X has a legal remedy to address any damage caused to his property from other trees and we cannot impose on the Council how it should operate its planning policy in respect of trees.
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Rectory Court Care Home Limited (24 013 204)
Statement Closed after initial enquiries Residential care 07-Feb-2025
Summary: We will not investigate Miss X’s complaint about the care provided to her grandfather by his care home. This is because she is not a suitable representative to bring this complaint on her grandfather’s behalf.
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London Borough of Lewisham (24 014 084)
Statement Closed after initial enquiries Safeguarding 07-Feb-2025
Summary: We will not investigate Miss X’s complaint that the Council did not deal with her safeguarding concerns regarding her grandfather appropriately or in a timely manner. This is because there is insufficient evidence of fault.
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London Borough of Ealing (24 014 138)
Statement Closed after initial enquiries Transport 07-Feb-2025
Summary: We will not investigate this complaint about the Council refusing Mr X a blue badge. The Council reached its decision properly. Mr X’s concerns about the time taken are not significant enough in themselves to warrant investigation.
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Chorley Borough Council (24 014 270)
Statement Closed after initial enquiries Enforcement 07-Feb-2025
Summary: We will not investigate this complaint about the Council approving a planning application for an employment development, and how it handled associated planning enforcement matters. It is reasonable to expect the complainant to have complained to us sooner about some of the earlier issues and, in any case, there is not enough evidence of fault causing him a personal significant injustice.
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Rugby Borough Council (24 014 792)
Statement Closed after initial enquiries Allocations 07-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application and an offer of accommodation. It is reasonable for Mr X to ask the Council for a review of his application under the Housing Act 1996.
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Kent County Council (24 014 981)
Statement Closed after initial enquiries Special educational needs 07-Feb-2025
Summary: We cannot investigate Ms X’s complaint the Council failed to review and amend her child’s Education, Health and Care Plan within the legal timeframe, because this part of Ms X’s complaint is late and there are no good reasons why we should consider it now. Nor can we investigate her complaint about the Council’s conduct during an appeal to the SEND Tribunal because this is outside of our jurisdiction.
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Bristol City Council (24 015 230)
Statement Closed after initial enquiries Child protection 07-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions in its child protection involvement with his children. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst the case was subject to ongoing court proceedings. Now the proceedings have concluded, Mr X can provide the Council with the full details of his resubmitted complaint, as requested, so that it can assess it to see if it can consider it now.
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Lancashire County Council (24 015 293)
Statement Closed after initial enquiries Child protection 07-Feb-2025
Summary: We will not investigate this complaint that the Council has recorded inaccurate information about Ms X. This is because the Information Commissioner is better placed to consider the matter, and any injustice caused to Ms X by poor communication is not significant enough to warrant investigation.