Decision search
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West Northamptonshire Council (24 014 325)
Statement Upheld Special educational needs 10-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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North Tyneside Metropolitan Borough Council (24 014 327)
Statement Upheld Domiciliary care 10-Feb-2025
Summary: We will not investigate this complaint about adult social care at home. The care provider acting for the Council has apologised for the impact of its fault and acted to improve future service. We are satisfied with the actions the Council has taken, and it is unlikely we would add anything further.
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North Tyneside Metropolitan Borough Council (24 014 718)
Statement Upheld Safeguarding 10-Feb-2025
Summary: We will not investigate this complaint about delay and communication failures in an adult safeguarding investigation. The Council has now completed the investigation and shared the findings. The Council has apologised for the impact of its fault and acted to improve future service. We are satisfied with the actions the Council has taken, and it is unlikely we would add anything further.
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Devon County Council (24 014 738)
Statement Closed after initial enquiries Special educational needs 10-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s son’s education. Some of the complaint is late, but there is also not enough evidence of fault by the Council. The law limits our powers to investigate complaints about what happens in schools. If Ms X wants specific support in place for her son, then there is a right of appeal to a statutory tribunal.
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Staffordshire County Council (24 015 100)
Statement Closed after initial enquiries Special educational needs 10-Feb-2025
Summary: We will not investigate Mrs X’s complaint the Council delayed in issuing her child’s final education, health, and care plan, and that the final plan does not meet her daughter’s needs. This is because her complaint is out of jurisdiction. In addition, an investigation would not lead to any further findings or outcomes.
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North Lincolnshire Council (24 015 107)
Statement Closed after initial enquiries Assessment and care plan 10-Feb-2025
Summary: We will not investigate Mr X’s complaint about the outcome of an adult social care assessment. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Enfield (24 015 352)
Statement Closed after initial enquiries Child protection 10-Feb-2025
Summary: We will not investigate this complaint about the Council’s response to a complaint about a social worker. There is no indication that the alleged fault on the Council’s part caused the complainant a significant injustice.
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Leicestershire County Council (24 015 969)
Statement Closed after initial enquiries Other 10-Feb-2025
Summary: We will not investigate Miss X’s complaint about the professional conduct of a social worker as we would be unlikely to add to the Council’s own investigation. Further it would be reasonable to expect Miss X to report any concerns about conduct to Social Work England and any data concerns to the Information Commissioners Office who are better placed to consider those complaints.
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Thanet District Council (24 016 589)
Statement Upheld Traffic management 10-Feb-2025
Summary: We will not investigate this complaint about a delay by the Council in releasing the complainant’s car from a car park. This is because the Council has agreed to refund the release fee.
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Sandwell Metropolitan Borough Council (23 004 315)
Statement Not upheld Council tax 10-Feb-2025
Summary: We found no fault on Mr B’s complaints which were within our jurisdiction about the way the Council dealt with his council tax account and claim for Council Tax Relief. There was no evidence to show the Council agreed to send him a report following court proceedings. Nor was there evidence of a claimed overpayment.