Decision search
Your search has 49647 results
-
London Borough of Merton (24 019 511)
Statement Closed after initial enquiries Trees 06-Feb-2025
Summary: We will not investigate this complaint about the Council failing to maintain a street tree according to its published schedule. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for the complainant to put claim on the Council’s insurance, and if the claim is refused, take the Council to court.
-
Transport for London (24 016 774)
Statement Upheld Licensing 06-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Authority’s delay in assessing his licence application. This is because the Authority has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
Durham County Council (24 016 819)
Statement Closed after initial enquiries Child protection 06-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s actions in its child protection involvement with her family. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the matter is subject to ongoing court proceedings.
-
North Yorkshire Council (24 016 989)
Statement Closed after initial enquiries Councillor conduct and standards 06-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of councillor conduct complaints as we cannot achieve the outcome the complainant seeks.
-
London Borough of Hounslow (24 017 065)
Statement Closed after initial enquiries Public transport 06-Feb-2025
Summary: We will not investigate this complaint about public transport because there is not enough evidence of fault to justify investigating.
-
Gravesham Borough Council (24 017 164)
Statement Closed after initial enquiries Homelessness 06-Feb-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision that she is intentionally homeless. It is reasonable to expect Miss X to ask the Council for a statutory review of its decision.
-
London Borough of Bexley (24 017 511)
Statement Closed after initial enquiries Other 06-Feb-2025
Summary: We will not investigate Mr X’s complaint about a Fixed Penalty Notice the Council issued him in 2021 for littering. This is because the complaint is late.
-
London Borough of Tower Hamlets (23 014 572)
Statement Closed after initial enquiries Homelessness 06-Feb-2025
Summary: We will not investigate Mr X’s complaint about a lack of support when Mr X became homeless because there is insufficient evidence of fault to justify our involvement.
-
Leeds City Council (23 020 896)
Statement Upheld Special educational needs 06-Feb-2025
Summary: Ms X complained the Council delayed obtaining an Educational Psychology report as part of her child’s Education, Health and Care needs assessment, which in turn delayed the assessment process. We found the Council was at fault for delays and poor communication. This caused the family distress, which the Council will apologise for and provide a suitable financial remedy.
-
Stoke-on-Trent City Council (24 002 461)
Statement Closed after initial enquiries Council tax 06-Feb-2025
Summary: We cannot investigate this complaint about charges linked to charging orders for council tax arears. This is because the charging orders, and fees, form part of legal proceedings.