Decision search
Your search has 49647 results
-
Buckinghamshire Council (24 002 187)
Statement Upheld Special educational needs 10-Feb-2025
Summary: The complainant complains the Council delayed completing the reassessment of her daughter's Education, Health and Care Plan. And it refused to refund the costs of an educational psychologist’s report she had commissioned and sent its own psychologist to her daughter’s school without telling her. We uphold the complaint due to the delay and some poor communication about the educational psychologist. The Council has agreed to our recommendations.
-
Bristol City Council (24 003 345)
Statement Not upheld Safeguarding 10-Feb-2025
Summary: Ms X complains the Council has failed to meet her grandmother’s needs properly since she left hospital in 2024. There is no evidence of fault by the Council.
-
Lancashire County Council (24 003 696)
Statement Closed after initial enquiries Highway repair and maintenance 10-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to serve a notice on Mr and Mrs X, to require them to prune vegetation. This is a decision that comes with a right of appeal to the Magistrates’ Court, and it would be reasonable to expect Mr and Mrs X to use this right.
-
Oxfordshire County Council (24 005 830)
Statement Upheld Special educational needs 10-Feb-2025
Summary: Mrs X complained the Council did not provide suitable education and special educational needs support for her child D. There was fault by the Council which caused D to miss suitable education and SEN support, and avoidable distress for D and their parents. The Council agreed to apologise and pay a financial remedy. It will also make an action plan of how it will avoid recurrence of the same faults and report this to its relevant oversight and scrutiny committee.
-
London Borough of Richmond upon Thames (24 006 730)
Statement Closed after initial enquiries Other 10-Feb-2025
Summary: We will not investigate this late complaint about the Council’s actions when Mr X sought to move his belongings out of storage in early 2023. There is not a good reason for the delay in Mr X bringing the matter to the Ombudsman.
-
London Borough of Wandsworth (24 006 739)
Statement Not upheld Disabled children 10-Feb-2025
Summary: We have ended our investigation into Ms X’s complaint because it is not appropriate for the Ombudsman to investigate until the Council has completed the statutory children’s complaints procedure.
-
Durham County Council (24 007 054)
Statement Upheld Charging 10-Feb-2025
Summary: Mrs F complained about the Council’s actions in respect of the payment of fees for care in a residential care home for her father (Mr G). We found the Council failed to keep Mrs F informed of its actions and gave inaccurate information in its initial response. The Council has agreed to make a symbolic payment of £400 to Mrs F and to improve its procedures for the future.
-
Westminster City Council (24 007 148)
Statement Closed after initial enquiries Other 10-Feb-2025
Summary: We will not investigate Miss X’s complaint about the actions of staff at a day centre she attended. This is because an investigation would not lead to any further findings or outcomes. In addition, we cannot achieve the outcome Miss X wants.
-
Brighton & Hove City Council (24 007 578)
Statement Upheld Parking and other penalties 10-Feb-2025
Summary: Mrs X complained the Council’s decision to refuse her application to renew her residential parking permit is unfair. She also complained the Council did not tell her it issued her previous permit discretionarily. We found the Council did not explain it issued Mrs X’s previous permit discretionarily. This is fault which has caused Mrs X uncertainty. The Council agreed to apologise and make a payment in recognition of the injustice caused to her. We did not find fault on other parts of the complaint.
-
Cambridgeshire County Council (24 007 851)
Statement Not upheld Charging 10-Feb-2025
Summary: Mr W complained the Council wrongly decided his mother, Mrs Y, deprived herself of assets to reduce her care fees. The Council was not at fault.