Decision search
Your search has 49647 results
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Tameside Metropolitan Borough Council (24 011 622)
Statement Upheld Charging 11-Feb-2025
Summary: Mr X complained about the Council’s delay in assessing Mr Y’s adult social care needs and a delay in arranging funding after Mr Y’s capital fell below the limit. This caused an injustice to Mr X who was put to avoidable time and trouble pursuing the Council and avoidable stress as the care home was pursuing him for outstanding costs in a period the Council should have been assisting financially. We asked the Council to remedy the injustice and it agreed to apologise, make a payment to Mr X, and by sharing the learning with relevant staff.
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Solihull Metropolitan Borough Council (24 013 874)
Statement Closed after initial enquiries Safeguarding 11-Feb-2025
Summary: Mrs X complains about the Council’s failure to respond to her safeguarding concerns about her late parent, Mr Y, who was living with another family member. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late so it is caught by the time bar on our jurisdiction. But even if we were to exercise discretion to investigate, it is unlikely we would be able to add anything more to the Council’s investigation.
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Westminster City Council (24 013 938)
Statement Closed after initial enquiries Building control 11-Feb-2025
Summary: We will not investigate this complaint about the way the Council carried out its building control responsibilities when inspecting Ms X’s property. We have not seen evidence of fault in the Council’s actions. Also, it is reasonable to expect Ms X to complain to the Information Commissioner if she believes the Council is withholding information. Finally we cannot require the Council to dismiss employees.
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Kirklees Metropolitan Borough Council (24 014 168)
Statement Closed after initial enquiries Other 11-Feb-2025
Summary: We will not investigate this complaint about the Council’s failure to cut back vegetation growing behind Miss X’s home. There is not enough evidence of fault in the way the Council considered her request. And if Miss X believes the vegetation has damaged her property, it is reasonable to expect her to ask the court to consider the matter. Only the courts can decide whether the Council is responsible for any damage that may have occurred.
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London Borough of Hammersmith & Fulham (24 014 354)
Statement Closed after initial enquiries Other 11-Feb-2025
Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because we could not add to the investigation carried out under the statutory procedure for complaints about children’s services.
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Eastbourne Borough Council (24 014 716)
Statement Closed after initial enquiries Refuse and recycling 11-Feb-2025
Summary: We will not investigate this complaint about the way the Council collects refuse from properties in the complainant’s area. There is not enough evidence of fault by the Council.
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Cumberland Council (24 014 863)
Statement Closed after initial enquiries Allocations 11-Feb-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to give the complainant greater priority for housing on medical grounds. The complainant says her current property is unsuitable for her son’s medical needs. The Council considered the complainant's request having due regard to the complainant’s reasoning, along with medical evidence and advice it obtained. There is insufficient evidence of fault in the way the Council assessed the complainant’s medical priority request.
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Oldham Metropolitan Borough Council (24 014 882)
Statement Closed after initial enquiries Planning applications 11-Feb-2025
Summary: We will not investigate this complaint about the Council allowing the complainant’s local area to become overdeveloped, particularly in relation to the impact on the highway and residential amenity. There is not enough evidence of fault by the Council.
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Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2025
Summary: We will not investigate this complaint about the Council’s failure to act to resolve flooding on the road where he lives. We have not seen enough evidence of fault in the Council’s actions to justify our involvement.
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Surrey County Council (24 015 163)
Statement Closed after initial enquiries School transport 11-Feb-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide a chaperone for her child’s taxi journey to school. There is not enough evidence of fault by the Council to warrant our further involvement .