Decision search
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London Borough of Richmond upon Thames (24 019 121)
Statement Closed after initial enquiries Parking and other penalties 10-Feb-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect the complainant to follow the appeals process provided in law.
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London Borough of Hounslow (24 019 382)
Statement Closed after initial enquiries Council tax 10-Feb-2025
Summary: We will not investigate Mrs B’s complaint about the Council’s decision to charge a council tax empty property premium. This is because it is reasonable for Mrs B to put in an appeal to the Valuation Tribunal.
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Reading Borough Council (24 016 843)
Statement Closed after initial enquiries Fostering 10-Feb-2025
Summary: We will not investigate this complaint about how the Council carried out a foster carers assessment. This is because doing so would not add to the investigation carried out by the Council and because the Information Commissioner is better placed to deal with complaints about data breaches.
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London Borough of Harrow (24 017 071)
Statement Closed after initial enquiries Transport 10-Feb-2025
Summary: We will not investigate this complaint about an unsuccessful application for a Disabled Person’s Freedom Pass. This is because there is insufficient evidence of fault by the Council.
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Sunderland City Council (24 017 121)
Statement Closed after initial enquiries Traffic management 10-Feb-2025
Summary: We will not investigate this complaint about highway noise and vibrations because there is not enough evidence of fault to justify investigating..
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London Borough of Hounslow (24 017 137)
Statement Closed after initial enquiries Parking and other penalties 10-Feb-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as the Council has cancelled it.
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Royal Borough of Kensington & Chelsea (23 015 497)
Statement Upheld Homelessness 10-Feb-2025
Summary: We found no fault on Ms B’s complaint about the Council failing to process her and Ms C’s homeless applications properly, about it charging rent for a previous property, or charging hotel costs. There was at fault on Ms C’s complaint about the provision of alternative accommodation following eviction. She was placed in unsuitable accommodation for 13 weeks with her child. They remained in unsuitable accommodation. The Council agreed to make a payment, provide an apology, and bring its failings to the attention of relevant staff to avoid repetition.
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London Borough of Lewisham (23 020 687)
Statement Upheld Other 10-Feb-2025
Summary: Dr X complained the Council did not consider its section 19 duties when her child was too unwell to attend school. This meant her child was unable to access education. We have found the Council at fault for a delay in providing access to suitable provision after receiving a medical letter. This caused distress, uncertainty and frustration for Dr X and her child. The Council has agreed to apologise, make a symbolic financial payment and remind its staff of the Ombudsman’s guidance on how we expect councils to fulfil their responsibilities to provide education for children who do not attend school full-time.
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London Borough of Harrow (24 001 475)
Statement Upheld Homelessness 10-Feb-2025
Summary: Ms B says the Council failed to carry out a medical assessment for her housing register application properly and delayed considering her complaint. The Council delayed carrying out a medical assessment but there is no evidence of fault in how it considered the medical assessment. The Council delayed considering the complaint. The faults identified caused Ms B frustration. The Council has agreed to apologise and send a reminder to officers.
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Statement Upheld Special educational needs 10-Feb-2025
Summary: Mrs B complained the Council failed to comply with the statutory process for completing an annual review of her child, Y’s, Education, Health and Care Plan and failed to secure access to suitable, full-time education. We have found the Council at fault for a delay in completing the annual review and failing to consider whether the provision it provided Y was adequate for her needs. This has caused distress, frustration and uncertainty to Mrs B and Y. The Council has agreed to apologise and make a symbolic financial payment to remedy the injustice caused by the faults identified.