Decision search
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Portsmouth City Council (24 003 373)
Statement Not upheld Looked after children 25-Feb-2025
Summary: Mrs Y complained about the residential placements the Council arranged for Z, as a young person in its care. We have ended our investigation of the complaint because: we cannot add to the previous investigation by the Council under the statutory children’s complaints procedure or achieve the outcome Mrs Y wants; and there are other bodies better placed to consider her concerns.
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London Borough of Havering (24 003 386)
Statement Upheld Safeguarding 25-Feb-2025
Summary: Mrs X complained the Council and its commissioned care provider failed to deliver proper care and support for her relative’s needs or finances before they passed away, affecting their wellbeing. The Council accepted fault and waived half of the outstanding care fees. The Council agreed to our additional recommendations to apologise to Mrs X and make a symbolic payment to recognise her outstanding injustice of frustration and uncertainty.
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London Borough of Havering (24 003 855)
Statement Upheld Other 25-Feb-2025
Summary: Mr X complained about the Council’s delay and other issues relating to the return of his rental property under its housing procurement scheme with private landlords. We have found fault, causing injustice, by the Council in its communication and complaint handling failures. The Council has agreed to remedy this injustice by apologising, making the payment it previously agreed with Mr X to resolve his complaint, and a service improvement.
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Derbyshire County Council (24 004 758)
Statement Upheld Special educational needs 25-Feb-2025
Summary: Mrs X complains the Council failed to finalise her daughter’s education, health and care (EHC) Plan within statutory timescales. The Council has acknowledged it is at fault for the delay, it has now issued the final EHC Plan and provided Mrs X with a suitable remedy for the injustice caused by the fault. There is nothing further the Ombudsman can achieve for Mrs X.
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Statement Upheld Highway repair and maintenance 25-Feb-2025
Summary: Mr X complained about the Council’s actions and delays regarding flooding on his property due to blocked drainage on the road. He said communication from the Council has been poor. Mr X said this frustrated and distressed him and damaged his property. There was fault in the way the Council took too long to resolve this issue and communication from the Council was poor. This frustrated Mr X. The Council should apologise, make a financial payment and consider how often the gullies need cleaning.
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Bolton Metropolitan Borough Council (24 005 725)
Statement Not upheld Assessment and care plan 25-Feb-2025
Summary: There was no fault in the Council’s decision that Mr Y’s needs can be met in a shared supported living arrangement. The Council reviewed Mr Y’s care and support plan and provided funding and services to meet his needs while a long-term project is being built. And if the project falls through, the Council has told Mr Y’s family that it will commission a placement out of borough. This was in line with the duty to meet Mr Y’s eligible needs.
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London Borough of Enfield (24 006 240)
Statement Not upheld Council tax 25-Feb-2025
Summary: Mr X complained the Council wrongly billed him for payment of council tax and passed his account to its enforcement agents although it knew he contested the bills. We found the Council was not at fault in its handling of Mr X’s council tax account.
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East Sussex County Council (24 006 248)
Statement Not upheld Assessment and care plan 25-Feb-2025
Summary: Ms A complained the Council reduced the number of hours of care it pays for without explaining this to her. She says her needs had not changed so she does not understand the cut. The Council is not at fault, as it has made a decision it is entitled to make.
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West Sussex County Council (24 006 289)
Statement Not upheld School admissions 25-Feb-2025
Summary: Miss Y complained about the way the Council dealt with her application, and appeal, for an infant school place for her child. She also complained children’s services should have advised her to amend the application to include the category of exceptional and compelling need. We have not found fault by the Council.
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Southend-on-Sea City Council (24 006 348)
Statement Upheld Parking and other penalties 25-Feb-2025
Summary: Mr X complained about the way the Council dealt with his representations about five penalty charge notices (PCN’s) and the subsequent action the Council took to recover the debt. He complained the Council failed to take account of his personal circumstances and vulnerability when making its decisions. We found the Council and enforcement agents’ failure to properly explore Mr X’s claimed vulnerability before proceeding with enforcement was fault. This caused Mr X unnecessary distress. The Council has agreed to apologise to Mr X, make a payment and take action to improve its service.