Decision search
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Calderdale Metropolitan Borough Council (24 012 650)
Statement Closed after initial enquiries Other 25-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his business rates account and business rate liability. There is insufficient evidence of fault and the courts are better placed to consider a complaint about liability.
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East Riding of Yorkshire Council (24 013 761)
Statement Upheld Assessment and care plan 25-Feb-2025
Summary: We will not investigate this complaint about adult social care. We are satisfied with the Council’s investigation and proposed actions in response to the complaint. It is unlikely an Ombudsman investigation would achieve anything significantly different, so an investigation is not justified.
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Norfolk County Council (24 014 062)
Statement Closed after initial enquiries Special educational needs 25-Feb-2025
Summary: We cannot investigate this complaint about the named placement in Y’s Education, Health and Care Plan or the education provision since 2019. This is because Miss X has appealed the named placement to the Tribunal, and the other matters are late.
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London Borough of Harrow (24 016 014)
Statement Closed after initial enquiries Councillor conduct and standards 25-Feb-2025
Summary: We will not investigate this complaint about a Councillor’s conduct during a planning committee meeting. That is because the complaint is late.
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Lincolnshire County Council (24 016 052)
Statement Closed after initial enquiries Child protection 25-Feb-2025
Summary: We will not investigate this complaint about the Council’s actions concerning Mr X’s contact with his children. Doing so would not lead to any worthwhile outcome. This is because we could not make any recommendations concerning contact arrangements. Only a court can order fresh contact arrangements. It would therefore be reasonable for Mr X to use his right to go to court to resolve the matter.
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London Borough of Haringey (24 016 132)
Statement Closed after initial enquiries Other 25-Feb-2025
Summary: We will not investigate this complaint about the Council’s failure to refund Ms X the landlord licencing fee. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find fault with the Council following its procedure.
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Tunbridge Wells Borough Council (24 016 182)
Statement Closed after initial enquiries Enforcement 25-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s planning enforcement actions for a site on his road. Even if there has been fault by the Council, the matters complained of do not cause Mr X sufficient significant injustice to justify us investigating.
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Stevenage Borough Council (24 016 214)
Statement Closed after initial enquiries Trees 25-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to cut back trees near his home because the complaint is late and there are no good reasons why it could not have been made sooner and in time.
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Essex County Council (24 016 397)
Statement Closed after initial enquiries Other 25-Feb-2025
Summary: We cannot investigate this complaint about the impact of a safety plan on the progress Mr X’s son was making. The plan complained about was devised by a charity and other bodies, not the Council. The complaint is thus about a matter that was a not a function of the Council. We cannot consider how the Council dealt with Mr X’s complaint about this as the substantive matter lies outside our powers.
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London Borough of Enfield (24 016 466)
Statement Closed after initial enquiries Private housing 25-Feb-2025
Summary: We will not investigate this complaint about the Council’s delays in handing back a leased property to a landlord under a private lease agreement. This is because it does not meet the tests set out in our Assessment Code. It is reasonable to expect the landlord to seek a remedy in the courts.