Decision search
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Nottinghamshire County Council (24 009 735)
Statement Closed after initial enquiries Special educational needs 25-Feb-2025
Summary: Mrs X complained the Council failed to provide her daughter with an education and the special educational provision in her Education, Health and Care Plan. We have ended our investigation into Mrs X’s complaint because she used her right to appeal to the SEND Tribunal. Her complaint therefore falls outside our jurisdiction.
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London Borough of Barnet (23 007 871)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Miss X complains the Council failed to adhere to statutory timescales and failed to deliver provision set out in Y’s EHCP. We have concluded our investigation having made a finding of fault. The Council failed to adhere to statutory timescales during the EHCP process. Further, the evidence does not demonstrate that much of the provision Miss X complained about was delivered, and on balance I have concluded that it did not. The Council has agreed to our recommendations.
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London Borough of Southwark (23 012 387)
Statement Upheld Allocations 24-Feb-2025
Summary: The Council has already accepted fault for significant delay assessing Mr X’s application for social housing and further delay dealing with his complaint. The Council has agreed to apologise and make payments to Mr X to recognise the injustice caused. The Council was also at fault for failing to follow its published policy in its assessment of Mr X’s medical priority. The Council has agreed to carry out a new assessment and act to improve its services.
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Milton Keynes Council (23 014 634)
Statement Closed after initial enquiries Enforcement 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s refusal to take planning enforcement action. There is not enough evidence of fault to justify our involvement.
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West Sussex County Council (23 020 172)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mr A complained that the Council, took too long to issue an Education and Health Care plan for his son. He also complained his son was not provided with education during the period he was waiting for the updated Plan. We found there was significant delay, a failure to establish what a suitable education was for S. We recommended the Council apologised, made a payment to Mr A and S and reviewed progress on improving its practice.
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London Borough of Lewisham (24 014 827)
Statement Closed after initial enquiries Assessment and care plan 24-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to provide her son with appropriate support. This is because her complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, some of her complaints are premature to us.
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London Borough of Bromley (24 015 347)
Statement Closed after initial enquiries Safeguarding 24-Feb-2025
Summary: We will not investigate this complaint about the Council failing to provide the complainant with safeguarding and social care support. This is because the Council has agreed to resist the issues and conduct another assessment with Ms Q which it will use to inform what action to take going forward. It is unlikely that further investigation of the issues would lead to a different outcome.
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Halton Borough Council (24 015 416)
Statement Closed after initial enquiries Child protection 24-Feb-2025
Summary: We will not investigate Miss X’s complaint about where her grandchild is living. It is unlikely we could say any Council fault directly caused Z to be living with their father.
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Suffolk County Council (24 015 549)
Statement Upheld Special educational needs 24-Feb-2025
Summary: We upheld Ms X’s complaint about delays in the Education, Health and Care process regarding her child. The Council agreed to resolve the complaint early by apologising to Ms X and paying her a total £900 symbolic payment for the injustice caused.
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Telford & Wrekin Council (24 015 585)
Statement Upheld Assessment and care plan 24-Feb-2025
Summary: We will not investigate this complaint about adult care services. The Council has completed a thorough investigation, accepted some fault and said what it will do in response. It is unlikely an Ombudsman investigation would add to that. The complainant says the Council has not done what it said it would, this is a new issue of complaint which the Council must first have the opportunity to consider.