Decision search
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West Sussex County Council (24 014 393)
Statement Upheld Charging 25-Feb-2025
Summary: We have upheld Ms X’s complaint about the Council’s decision to charge her late mother for care. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Kingsley Healthcare (Birmingham) Limited (24 014 535)
Statement Closed after initial enquiries Residential care 25-Feb-2025
Summary: We will not investigate this complaint about a care provider allegedly failing to meet the complainant’s mother’s care needs while in residential care. The complainant says her mother was neglected and that her weight declined significantly leading to her being admitted to hospital where she later died. There is insufficient evidence of any of the care provider’s action falling short of the CQC’s Fundamental Standards for care, or Mrs Z being caused an injustice.
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Royal Borough of Greenwich (24 015 379)
Statement Closed after initial enquiries Planning applications 25-Feb-2025
Summary: We will not investigate this complaint about the Council’s communications with Ms X in relation to a planning application for a development site close to her home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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London Borough of Haringey (24 015 583)
Statement Closed after initial enquiries Other 25-Feb-2025
Summary: We will not investigate this complaint about two periods of time in Ms X’s previous property when she had no heating or hot water. This is because the first period between November 2022 and April 2023 falls outside our jurisdiction due to the passage of time and because there is insufficient evidence of fault by the Council in relation to the more recent period between October and December 2023.
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London Borough of Camden (24 015 737)
Statement Closed after initial enquiries Licensing 25-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action regarding breaches to a house in multiple occupation licence as there is insufficient evidence of fault by the Council.
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Birmingham City Council (24 015 748)
Statement Closed after initial enquiries Assessment and care plan 25-Feb-2025
Summary: We will not investigate this complaint about the actions of the Council and the Care Provider it commissioned when Mr Y returned home from hospital with a package of care. We could not achieve a meaningful outcome by investigating the matter further.
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Southend-on-Sea City Council (23 004 755)
Report Upheld Disabled children 25-Feb-2025
Summary: Mrs X complained that an assessment of her son’s needs inappropriately depicted her wishes and feelings as negative and social workers did not communicate or engage with her appropriately. Mrs X also complained that the Council failed to carry out a proper parent carer’s needs assessment. We found there was no failure to engage and communicate with Mrs X and the statements made in the assessment amounted to professional judgements which we would not criticise. However, we found there was a failure to carry out a proper parent carer’s needs assessment. This was fault. The fault was significant and justified a public report because this was repeated fault which was not put right after a previous investigation we conducted found the same fault and recommended action to put it right. We also found that the Council failed to use the correct complaint process and its response to the complaint was significantly delayed. The failings in the assessment process and complaint handling meant a significant delay in assessing Mrs X to establish what support she may need and the matter has led to frustration and distress.
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Leeds City Council (24 009 972)
Statement Not upheld Special educational needs 25-Feb-2025
Summary: We have discontinued our investigation of this complaint about special educational need. This is because it concerns matters which we have addressed in previous decisions, which are subject to an ongoing appeal to the Tribunal, and/or which did not form part of a complaint to the Council.
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Slough Borough Council (24 010 130)
Statement Not upheld Council house sales and leaseholders 25-Feb-2025
Summary: Mrs X complained about the way the Council carried out the Right to Buy process for her. The Council accepted its failings and offered a suitable remedy. We have discontinued this investigation as there is nothing else we can achieve.
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London Borough of Southwark (24 011 906)
Statement Closed after initial enquiries Allocations 25-Feb-2025
Summary: We will not investigate this complaint about the handling of Miss X’s housing application. The Council’s involving its fraud section was not fault and did not in itself cause significant enough injustice to warrant investigation. Miss X could reasonably have used her review right if she disagreed with the Council’s decision on her medical circumstances. It would be disproportionate to investigate the Council’s alleged delays when we are not investigating the underlying substantive matters. Part of the complaint is late without good reason to investigate it now.