Decision search
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South Holland District Council (24 018 332)
Statement Closed after initial enquiries Other 25-Feb-2025
Summary: We will not investigate this complaint about how the Council considered its responsibilities under the Equality Act 2010, in relation to Mrs X’s concerns about discrimination. We cannot say an organisation has breached the Equality Act, and the Council have already investigated her concerns and further investigation by us would not lead to a different outcome.
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Birmingham City Council (24 018 340)
Statement Closed after initial enquiries Allocations 25-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Haringey (24 018 643)
Statement Upheld Other 25-Feb-2025
Summary: Mrs Z complained about the Council’s failure to communicate with Miss Y as a manager of the agency providing care to Mr X and to keep to its commitments. We found fault with the Council for its unsatisfactory communication with Miss Y and for its failing to keep to its commitments. The Council’s fault caused injustice to Miss Y. The Council agreed to apologise to Miss Y and to refund the money paid by the care agency towards Mr X’s expenses.
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Coventry City Council (24 019 057)
Statement Closed after initial enquiries Council tax 25-Feb-2025
Summary: We will not investigate this complaint about Council tax as legal action has been commenced against the Council by the complainant.
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East Hertfordshire District Council (24 019 061)
Statement Closed after initial enquiries Councillor conduct and standards 25-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Basingstoke & Deane Borough Council (24 019 211)
Statement Closed after initial enquiries Refuse and recycling 25-Feb-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s waste collection service damaged her bin. This is because there is insufficient evidence of fault, and Mrs X’s claimed injustice is not significant enough to warrant an investigation.
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Staffordshire County Council (24 000 363)
Statement Not upheld Charging 25-Feb-2025
Summary: There is no evidence of fault by the Council in the way it has considered Ms A’s disability related expenditure and financial contribution for her care.
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London Borough of Haringey (24 001 174)
Statement Upheld Alternative provision 25-Feb-2025
Summary: Miss X complained the Council failed to provide educational provision to two of her daughters. She says the Council’s actions caused avoidable stress and anxiety and negatively impacted both daughter’s mental health and education. We found fault by the Council. The Council has agreed to apologise to Miss X and her daughters and provide a financial remedy.
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Bristol City Council (24 001 428)
Statement Upheld Special educational needs 25-Feb-2025
Summary: There was fault by the Council. It took more than double the legal time frame to issue a final Education Health and Care Plan for Miss B’s son. The Council’s failings caused Miss B significant distress and frustration and meant that her son did not have the support he needed to access all of his schooling. The Council has implemented an action plan to improve its service and is keeping this under regular review. The Council has agreed to apologise to Miss B; make payments in recognition of the impact on her and her son; and reimburse Miss B the cost of the private Educational Psychologist assessment it relied on.
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Essex County Council (24 002 645)
Statement Upheld Special educational needs 25-Feb-2025
Summary: The Council delayed issuing a final Education, Health and Care Plan and did not consider its duties under Section 19 of the Education Act 1996, which was fault causing avoidable distress, uncertainty and a delay in appeal rights. The Council will apologise and make payments to reflect the injustice.