Bristol City Council (24 016 415)

Statement Closed after initial enquiries Council tax 21-Jan-2025

Summary: We will not investigate this complaint about Council tax enforcement because the matter has been remedied and there was a right of appeal to a Valuation Tribunal.

Birmingham City Council (24 018 107)

Statement Closed after initial enquiries Council tax 21-Jan-2025

Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the decision made by the Valuation Office Agency.

London Borough of Wandsworth (24 016 503)

Statement Closed after initial enquiries Council tax 21-Jan-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s council tax account. The complainant has confirmed the matter is now resolved.

Leicester City Council (24 013 024)

Statement Closed after initial enquiries Council tax 20-Jan-2025

Summary: We will not investigate this complaint about council tax liability because it is reasonable for Ms X to approach the Valuation Tribunal to challenge her liability for council tax.

London Borough of Enfield (24 013 704)

Statement Closed after initial enquiries Council tax 20-Jan-2025

Summary: We will not investigate Ms X’s complaint the Council mishandled her council tax account and failed to make reasonable adjustments when communicating with her. It is unlikely we would find fault and further investigation by us would not achieve a different outcome for Ms X. And in any case, we cannot achieve the outcome she wants.

Redcar & Cleveland Council (24 015 833)

Statement Closed after initial enquiries Council tax 20-Jan-2025

Summary: We will not investigate this complaint about Council tax enforcement because the matter is out of time and there is no evidence of fault by the Council.

Portsmouth City Council (24 017 976)

Statement Closed after initial enquiries Council tax 20-Jan-2025

Summary: We cannot investigate Miss B’s complaint about the Council’s decision to charge her council tax. This is because Miss B put in an appeal to the Valuation Tribunal.

London Borough of Hackney (24 014 271)

Statement Closed after initial enquiries Council tax 17-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision to remove single person discount from Ms X’s council tax account as Ms X could have appealed this decision to the Valuation Tribunal.

London Borough of Lambeth (24 013 436)

Statement Closed after initial enquiries Council tax 16-Jan-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Council Tax account. This is because there is no evidence to suggest fault by the Council.

West Lancashire Borough Council (24 013 581)

Statement Closed after initial enquiries Other 16-Jan-2025

Summary: We cannot investigate Mrs X’s complaint about the business rates she pays. This is because the Council was granted a liability order by a magistrates’ court, and we have no jurisdiction to investigate a complaint which has been subject to legal proceedings. The complaint is also made late and there is no good reason to exercise discretion and consider it now.