London Borough of Southwark (24 005 442)

Statement Closed after initial enquiries Local welfare payments 10-Jan-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her application for support under its an Emergency Support Scheme. This is because there is insufficient evidence of fault.

Reading Borough Council (24 010 813)

Statement Closed after initial enquiries Local welfare payments 07-Nov-2024

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his concerns about a charity and about information the Council gave to him about the Household Support Fund. This is because there is insufficient evidence of fault.

Nottinghamshire County Council (24 009 193)

Statement Closed after initial enquiries Local welfare payments 14-Oct-2024

Summary: We will not investigate this complaint about household support fund. There is not enough evidence of fault to justify our involvement.

London Borough of Tower Hamlets (23 021 240)

Statement Closed after initial enquiries Local welfare payments 07-Oct-2024

Summary: We will not investigate Mr X’s complaint about the Council’s failure to make reasonable adjustments to assist him to make an application for support. The Council upheld the complaint, apologised to Mr X and took action to improve its services. Further investigation would not lead to a different outcome.

London Borough of Hackney (24 006 349)

Statement Closed after initial enquiries Local welfare payments 16-Sep-2024

Summary: We will not investigate Ms X’s complaint about the Council’s failure to pay her deposit and rent in advance when she moved in 2021. The complaint is late and there are no good reasons to investigate now.

Northumberland County Council (24 002 847)

Statement Closed after initial enquiries Local welfare payments 10-Jul-2024

Summary: We will not investigate this complaint about how the Council considered Miss X’s application for a discretionary housing payment. There is not enough evidence of fault in how it handled her application and any injustice there may have been in how the Council communicated with her, has already been addressed.

Sheffield City Council (23 008 293)

Statement Upheld Local welfare payments 23-Jun-2024

Summary: Mr J complained the Council did not help him when he raised concerns about safety standards at his accommodation. He says it also delayed assisting him to claim a discretionary housing payment. We consider the Council is at fault. The Council offered an appropriate remedy for the personal injustice caused by its faults.

East Devon District Council (23 018 931)

Statement Closed after initial enquiries Local welfare payments 16-Jun-2024

Summary: We will not investigate this complaint about a Discretionary Hardship Payment as there is no evidence of fault by the Council.

Sunderland City Council (23 020 542)

Statement Closed after initial enquiries Local welfare payments 03-Jun-2024

Summary: We will not investigate Mr X’s complaint about the Council’s advice for Department Work and Pensions benefits. We cannot investigate their actions.

Wiltshire Council (23 008 255)

Statement Upheld Local welfare payments 29-May-2024

Summary: We found fault by the Council on Mr H’s complaint about it failing to provide financial support to help him move to accommodation it found him. It failed to show it had proper processes and guidance in place when dealing with obtaining, assessing, deciding, and paying quotes. The agreed action remedies the injustice caused.