London Borough of Hackney (23 020 018)

Statement Closed after initial enquiries Council tax support 11-Feb-2025

Summary: We cannot investigate Ms X’s complaint about Council tax liability as a Court made a Liability Order. We will not investigate her complaint about a refusal to grant Council Tax Reduction as it is reasonable to expect her to appeal to the Valuation Tribunal.

Maidstone Borough Council (24 004 565)

Statement Not upheld Council tax support 11-Feb-2025

Summary: Mr X complained about how the Council handled his request for council tax support. We find no fault in the Council’s actions.

London Borough of Croydon (24 018 631)

Statement Closed after initial enquiries Council tax support 29-Jan-2025

Summary: We will not investigate Miss B’s complaint about the Council’s decision on her council tax support claim. This is because it is reasonable for Miss B to put in an appeal to the Valuation Tribunal.

Arun District Council (24 010 546)

Statement Closed after initial enquiries Council tax support 23-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision not to award a council tax reduction because the complainant has used her right of appeal to the Valuation Tribunal. Additionally, part of the complaint is late without good reason to investigate it now. Other issues the complainant raises are not central, and do not warrant an investigation independently of the core matters.

Liverpool City Council (24 015 219)

Statement Closed after initial enquiries Council tax support 09-Jan-2025

Summary: We will not investigate Ms X’s complaint about Council Tax support. It is reasonable to expect her to appeal to the Valuation Tribunal. Previous years form a late complaint and there is no reason why the late complaint rule should not apply.

Redcar & Cleveland Council (24 014 517)

Statement Closed after initial enquiries Council tax support 07-Jan-2025

Summary: We will not investigate this complaint about Council tax because there is a right of appeal and the matter has been remedied.

Walsall Metropolitan Borough Council (24 015 822)

Statement Closed after initial enquiries Council tax support 07-Jan-2025

Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal.

London Borough of Hillingdon (24 015 605)

Statement Closed after initial enquiries Council tax support 06-Jan-2025

Summary: We cannot investigate this complaint about an overpayment of council tax reduction. This is because the complainant has appealed to the Valuation Tribunal.

London Borough of Hackney (24 015 571)

Statement Closed after initial enquiries Council tax support 06-Jan-2025

Summary: We will not investigate this complaint about Council tax liability and a housing benefit overpayment because there is a right of appeal to tribunal.

Bassetlaw District Council (24 014 962)

Statement Closed after initial enquiries Council tax support 12-Dec-2024

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not entitled to Council Tax Reduction. This is because the complainant can appeal to the Valuation Tribunal.