West Lancashire Borough Council (24 013 581)

Statement Closed after initial enquiries Other 16-Jan-2025

Summary: We cannot investigate Mrs X’s complaint about the business rates she pays. This is because the Council was granted a liability order by a magistrates’ court, and we have no jurisdiction to investigate a complaint which has been subject to legal proceedings. The complaint is also made late and there is no good reason to exercise discretion and consider it now.

Warrington Council (24 014 953)

Statement Closed after initial enquiries Other 16-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to reclaim a COVID-19 business grant. That is because it is a late complaint.

London Borough of Islington (23 013 997)

Statement Upheld Other 13-Jan-2025

Summary: Mr X complained about how the Council handled his business rates account, its recovery action, and its poor communication with him. There were some faults by the Council which caused injustice to Mr X. The Council will take action to remedy the injustice caused.

Maidstone Borough Council (24 016 022)

Statement Closed after initial enquiries Other 13-Jan-2025

Summary: We will not investigate this complaint about council tax and the £150 energy payment. This is because there is insufficient evidence of fault by the Council.

Elmbridge Borough Council (24 013 323)

Statement Closed after initial enquiries Other 08-Jan-2025

Summary: We will not investigate this complaint about the complainant’s business rates liability. There is not enough evidence of fault by the Council.

Salford City Council (24 013 005)

Statement Closed after initial enquiries Other 07-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his business rates account. This is because the Council has agreed to write off a significant amount of the charges owed and it is unlikely we would say it should write off the remaining amount owed.

Manchester City Council (24 010 181)

Statement Closed after initial enquiries Other 02-Jan-2025

Summary: We will not investigate this complaint about delays in issuing a business rates refund. We are satisfied with the actions the Council has taken to address the matter.

Tonbridge and Malling Borough Council (24 012 443)

Statement Closed after initial enquiries Other 23-Dec-2024

Summary: We will not investigate Mr X’s complaint about the Council’s recovery of business rates or court action. We cannot investigate a complaint about the start of court action or what happened at court.

Leicester City Council (24 012 671)

Statement Closed after initial enquiries Other 20-Dec-2024

Summary: We will not investigate this complaint about business rate costs. This is because the Council has recently resolved this complaint, and an investigation is unlikely to achieve anything more.

Leicester City Council (24 011 750)

Statement Closed after initial enquiries Other 29-Nov-2024

Summary: We cannot by law investigate this complaint about the Council taking enforcement action against the complainant to recovery unpaid council tax. This is because the Council was granted a liability order by a magistrates’ court. We have no jurisdiction to investigate a complaint which has been subject to legal proceedings.