Decision search
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Bournemouth, Christchurch and Poole Council (23 018 754)
Statement Upheld Alternative provision 16-Sep-2024
Summary: Ms X complained that the Council failed to act when her son was not attending school. We found some fault causing an injustice. The Council has agreed the recommended ways to remedy this. Therefore, we have completed our investigation and are closing the case.
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St Albans City Council (23 020 330)
Statement Closed after initial enquiries Allocations 16-Sep-2024
Summary: We cannot investigate the Council’s decision to take possession of a property. That is because we have no jurisdiction to investigate complaints where the Council is acting as a social landlord. We also will not investigate Mr X’s complaint he was not eligible to join the housing register. There is not enough evidence of fault to justify our involvement.
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Surrey County Council (23 020 573)
Statement Upheld Special educational needs 16-Sep-2024
Summary: Mrs X complained about the Council’s delay in issuing a final Education, Health and Care Plan for her son. We have found fault causing an injustice. The Council has agreed to the recommended ways to remedy this. Therefore, we have completed our investigation and are closing the complaint.
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City of Doncaster Council (23 020 859)
Statement Upheld Special educational needs 16-Sep-2024
Summary: Mr X complained the Council delayed the issuing of his son’s EHC Plan, and that the alternative provision offered during the delay did not meet Y’s needs. We found fault causing injustice in relation to both matters complained about. The Council agreed to apologise to Mr X and make a payment to him, and another for Y’s benefit, to remedy the injustice caused.
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Statement Closed after initial enquiries Trees 16-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of matters relating to the height of a hedge adjacent to Mr X’s property. This is because the complaint is a late complaint and because an investigation would achieve no useful outcome.
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London Borough of Hackney (24 006 349)
Statement Closed after initial enquiries Local welfare payments 16-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council’s failure to pay her deposit and rent in advance when she moved in 2021. The complaint is late and there are no good reasons to investigate now.
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Bury Metropolitan Borough Council (24 007 219)
Statement Closed after initial enquiries Highway repair and maintenance 16-Sep-2024
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mrs Y to approach the court about the issue, who are better placed to deal with the complaint.
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Stroud District Council (24 008 019)
Statement Closed after initial enquiries Planning applications 16-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice as a result of the alleged fault.
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Sandwell Metropolitan Borough Council (23 013 127)
Report Upheld School transport 16-Sep-2024
Summary: Mr X complained about the Council’s refusal to provide school transport for his son (B) when the school named in his Education, Health and Care Plan (EHC Plan) is the only school offered by the Council and is more than three miles from his home. Mr X also complained about the failure to properly consider his school transport appeal.
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Birmingham City Council (24 006 232)
Statement Closed after initial enquiries Special educational needs 16-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to carry out an education, health and care needs assessment for her son. This is because it would have been reasonable for her to appeal against the decision. We will not investigate Mrs X’s complaint about the Council’s refusal to put in place alternative provision for her son as there is not enough evidence of fault.