Decision search
Your search has 49843 results
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London Borough of Barnet (24 006 974)
Statement Closed after initial enquiries Highway repair and maintenance 17-Sep-2024
Summary: We will not investigate Mrs X’s complaint about how the Council responded to her complaint about repairing a highway defect. Any injustice to Mrs X is not significant enough to justify an investigation.
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Lewes District Council (24 003 430)
Statement Closed after initial enquiries Allocations 17-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision she does not qualify for its housing register because it is reasonable for her to ask for a review of that decision. We will not investigate its handling of her homelessness decision because there is insufficient evidence of fault to justify our involvement.
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East Devon District Council (24 009 553)
Statement Closed after initial enquiries Allocations 17-Sep-2024
Summary: We will not investigate this complaint about We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Mrs X to ask the Council for a further review of its banding priority decision.
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London Borough of Enfield (23 021 217)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2024
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Mrs Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
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Northumberland County Council (24 000 306)
Statement Upheld School transport 17-Sep-2024
Summary: The Council did not properly record its decision-making when deciding Mr B’s school transport appeals and it failed to provide sufficient detail in its decision letters. There was fault in the way the Council recorded its decision-making. Because of this, Mr B suffered uncertainty. The Council will apologise to Mr B, train staff, and offer Mr B a fresh appeal.
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London Borough of Newham (24 002 034)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2024
Summary: We will not investigate this complaint about the Council use of Enforcement Agents to recover a liability for a penalty charge notice (PCN). The Council have now acknowledged Miss X was not liable and has said it will make an offer of a financial remedy directly to Miss X, to recognise her injustice and this is appropriate.
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Gateshead Metropolitan Borough Council (24 005 149)
Statement Closed after initial enquiries Charging 17-Sep-2024
Summary: We will not investigate Ms X’s complaint about care charges for her late relative, Ms Y’s residential care. There is insufficient evidence of fault to warrant an investigation.
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Bristol City Council (24 005 417)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2024
Summary: We will not investigate this complaint about the Council and its enforcement agents recovering costs for unpaid traffic penalty charges. The complainant is taking legal proceedings against the Council and its agents for the action taken against her.
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St Helens Metropolitan Borough Council (24 003 483)
Statement Closed after initial enquiries Charging 17-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council chasing her for payment of an invoice she had already paid. This is because we could not add to the Council’s investigation. Ms X has made additional complaints, which it is appropriate for the Council to investigate and respond before we consider whether our involvement is justified.
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Bedford Borough Council (24 003 916)
Statement Upheld Charging 17-Sep-2024
Summary: We have decided not to investigate Mr X’s complaint about the Council’s delay in carrying out a financial assessment. The Council has upheld the complaint and agreed to refund part of the care costs, which is an appropriate remedy for the injustice caused by the lack of initial costs information and its delay in completing the financial assessment. It will also share the learning from this complaint with relevant staff to prevent recurrence of the fault.