Decision search
Your search has 49843 results
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Essex County Council (24 007 561)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s escalation of a penalty charge notice. This is because there is not enough evidence of fault by the Council. The Traffic Enforcement Centre is in any event better placed to deal with Mr X's concerns and to provide a remedy for the issue.
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London Borough of Barnet (24 007 723)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s issue of documentation relating to the escalation of a penalty charge notice to his old address. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to make a late witness statement/statutory declaration.
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Statement Closed after initial enquiries Parking and other penalties 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s consideration of parking provision and other enforcement on Miss X’s roadway. There is not enough evidence of fault.
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Kent County Council (24 007 850)
Statement Closed after initial enquiries Other 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision not to approve the complainant as a host under the Homes for Ukraine scheme. This is because there is insufficient evidence of fault by the Council.
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Cherwell District Council (23 015 369)
Statement Upheld Antisocial behaviour 17-Sep-2024
Summary: Ms X complained about various aspects of an ASB Case Review. We have concluded our investigation having made a finding of fault. The Council were delayed in sending Ms X a copy of the Case Review report, but it has sufficiently remedied this. We did not find fault for further matters complained about; the Case Review report sets out the matters considered and there is no evidence to suggest the Council did not consider all the information put before it. The report concluded that no further action should be taken, and this is a judgement the Council were entitled to make.
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London Borough of Lambeth (23 015 535)
Statement Upheld Planning advice 17-Sep-2024
Summary: Mr X complained the Council intentionally provided incorrect planning advice, resulting in him losing the opportunity to benefit from an energy efficiency upgrade scheme. We have found the Council at fault for its handling of this matter and for delays in complaints handling. We recommend the Council offer an improved remedy to address the injustice caused to Mr X.
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Statement Not upheld Charging 17-Sep-2024
Summary: We do not find the Care Provider at fault for sending an invoice to the complainant for his late sister’s care. We accept the complainant did not know of the invoice until after his sister died. But we find the Care Provider had tried to make him aware sooner.
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Suffolk County Council (23 018 285)
Statement Upheld Residential care 17-Sep-2024
Summary: Mrs X complains the Council’s care provider, Stradbroke Court, was wrong to give her mother notice to leave, causing avoidable distress to her and her family. There should have been no reason for her mother to move from Stradbroke Court. The decision to evict her caused avoidable distress and put her at risk of harm. The Council needs to apologise and make symbolic payments to Mrs X and her mother.
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London Borough of Lambeth (24 006 297)
Statement Closed after initial enquiries Child protection 17-Sep-2024
Summary: We cannot investigate Ms X’s complaint about the outcome of care proceedings and the current custody arrangements for her children because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered and decided in court proceedings.
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London Borough of Barking & Dagenham (24 006 549)
Statement Closed after initial enquiries Traffic management 17-Sep-2024
Summary: We will not investigate this complaint about a ‘school street’ traffic restriction near where the complainant lives. There is not enough evidence of fault in the way the Council decided to implement the restriction, or in the way it considered the complainant’s exemption permit applications.