Decision search
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Sheffield City Council (24 009 136)
Statement Closed after initial enquiries School admissions 18-Sep-2024
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. We would not be able to achieve a worthwhile outcome by investigating this complaint.
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Lancashire County Council (24 009 018)
Statement Closed after initial enquiries School admissions 18-Sep-2024
Summary: We will not investigate Mr X’s complaint the Council did not uphold his school appeal. There is not enough evidence of fault to justify our involvement.
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Coventry City Council (24 008 574)
Statement Closed after initial enquiries Planning applications 18-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
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Leicestershire County Council (24 008 946)
Statement Closed after initial enquiries Special educational needs 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue an Education, Health and Care Plan. This is because it would be reasonable for Mrs X to appeal to a tribunal.
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Lancashire County Council (23 017 987)
Statement Closed after initial enquiries Disabled facilities grants 18-Sep-2024
Summary: We will not investigate Mr X’s complaint about delays in the Council accepting a disability facilities grant referral and completing an occupational therapy assessment. This is because an investigation would not lead to any worthwhile outcomes.
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Dudley Metropolitan Borough Council (23 018 513)
Statement Upheld Allocations 18-Sep-2024
Summary: We found fault in the way the Council handled the complainant’s (Miss X) housing register application and how it dealt with her complaint. This fault caused Miss X injustice. The Council agreed to apologise, consider backdating Miss X’s housing application and consider whether Miss X’s individual circumstances justify applying exceptions from the Council’s Housing Allocation policy. The Council has also agreed the time and trouble payment.
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London Borough of Tower Hamlets (23 019 552)
Statement Upheld Allocations 18-Sep-2024
Summary: Miss X complained the Council decided she should not have medical priority on her housing application and that it took too long considering her request for a review of that decision. The Council was at fault. This caused Miss X avoidable frustration, upset and uncertainty. To remedy her injustice, the Council will apologise, pay Miss X £400, carry out a new review and inspect Miss X’s home for health hazards. The Council was also at fault for delay considering the review requests of 46 other applicants in a six-month period. The Council will apologise to those applicants, backdate their priority banding if their reviews were upheld and carry out service improvements to prevent this fault happening again.
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Southampton City Council (23 020 675)
Statement Not upheld Enforcement 18-Sep-2024
Summary: Ms G complained about the Council’s handling of her concerns about breaches of planning control at a development next to her home. We have not found fault in the process the Council followed to reach its views, it therefore reached decisions it was entitled to make. It also correctly advised her any damage to her land was a civil matter.
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Brighton & Hove City Council (23 020 872)
Statement Upheld Refuse and recycling 18-Sep-2024
Summary: Mr X complained the Council repeatedly missed his assisted bin collection. This has caused his bin to be overloaded and caused Mr X emotional distress. The Ombudsman has found the Council at fault for failing to collect Mr X’s rubbish.
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London Borough of Hammersmith & Fulham (23 008 676)
Statement Closed after initial enquiries Cemeteries and crematoria 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s maintenance of a cemetery. There is insufficient evidence of fault which would warrant an investigation.