Decision search
Your search has 49843 results
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London Borough of Hackney (24 003 887)
Report Upheld Transport 03-Apr-2025
Summary: Mrs D complained the Council refused to renew her Blue Badge. Our investigation has found fault in the advice given to staff who work at the Council’s assessment centre and assess Blue Badge applications.
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London Borough of Hounslow (24 001 000)
Report Upheld Homelessness 20-Mar-2025
Summary: Miss X complained about how the Council handled her housing application while she was pregnant and homeless. She says this meant she has lived in a property which is unsuitable for her and her child and has been waiting to be housed since 2022.
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Moors Park (Bishopsteignton) Limited (23 001 565)
Report Upheld Charging 18-Mar-2025
Summary: The Local Government and Social Care Ombudsman investigated a complaint about care home fees charged to the complainant’s mother. We found Moors Park (Bishopsteignton) Limited: imposed additional charges for care provided over a weekly baseline limit of 25 hours, which was not set out in the contract; charged other residents additional fees without first amending their contracts; This meant the care home caused the woman financial injustice and her son suffered time and trouble complaining.
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South Holland District Council (24 007 345)
Statement Upheld Allocations 11-Mar-2025
Summary: Miss X complained about how the Council refused her application to join its social housing register. There was no fault in how the Council made its decisions about Miss X’s housing register application, though it did provide some conflicting reasons for its decisions. That caused Miss X some avoidable confusion for which the Council agreed to apologise. The Council will also remind its staff they should include clear explanations of the reasons for appeal decisions.
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Oxfordshire County Council (24 007 673)
Statement Upheld Safeguarding 11-Mar-2025
Summary: Miss X complained about the care the Council arranged for her brother, Mr Y and how the Council investigated safeguarding concerns about the Care Home. There was no fault in how the Care Home cared for Mr Y. There was some fault in how the Council carried out its safeguarding enquiries, but this did not affect the outcome. The Council has already taken steps to improve how it investigates safeguarding concerns.
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Ipswich Borough Council (24 008 216)
Statement Not upheld Homelessness 11-Mar-2025
Summary: Mrs B says the Council wrongly refused to accept her request for a review of its decision on her homeless application when she put a request in on time. There is no fault by the Council.
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City of York Council (24 009 534)
Statement Upheld Building control 11-Mar-2025
Summary: Mr B complained that the Council had failed to take action to investigate a boiler flue in the neighbouring property which appeared to be too close to his boundary. It has also delayed in responding to his complaint and failed to keep in contact with him. We have found fault causing injustice. We agree with the Council’s proposal to investigate the flue now. The Council has also agreed to apologise to Mr B and pay him £150.
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Dudley Metropolitan Borough Council (24 009 693)
Statement Upheld Safeguarding 11-Mar-2025
Summary: Mr X complained about the Council’s investigation into safeguarding concerns regarding his adult son Mr Y. The Council was at fault for the delay in completing the safeguarding investigation, for poor communication with Mr X and for not keeping Mr Y at the centre of the investigation. This meant Mr Y was stopped from visiting Mr X for longer than necessary and caused Mr X distress and frustration. The Council has agreed to apologise to Mr X and make payments to Mr X and Mr Y. It has agreed to remind officers of the importance of effective communication in safeguarding investigations.
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Wirral Metropolitan Borough Council (24 010 539)
Statement Upheld Special educational needs 11-Mar-2025
Summary: Mrs B complained about delay and poor communication by the Council when issuing an Education, Health and Care Plan. We upheld the complaint, finding fault by the Council caused an injustice to both Mrs B and her daughter. The Council has accepted these findings and has agreed to provide Mrs B and her daughter with an apology and symbolic payment. It will also ensure it issues the Plan without delay and provide advice on any other services it can offer. The Council has also agreed to review how it considers complaints about its Special Educational Needs and Disability service to improve its complaint handling.
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Transport for London (24 010 623)
Statement Not upheld Other 11-Mar-2025
Summary: Mr X complained about Transport for London’s decision to place a temporary toilet for bus drivers outside his home and a delay in moving the toilet to a permanent location. Transport for London was not at fault. It had permission to install the toilet and there is no evidence of a delay in its efforts to move the toilet to a permanent location.