Decision search
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Statement Closed after initial enquiries Parking and other penalties 10-Mar-2025
Summary: We will not investigate this complaint about the Council’s refusal to issue a resident’s parking permit. We have not seen evidence of fault in the Council’s actions.
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London Borough of Bromley (24 015 823)
Statement Closed after initial enquiries Allocations 10-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register applications. It is unlikely an investigation would lead to a finding of fault or achieve what Ms X wants.
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Manchester City Council (24 015 910)
Statement Closed after initial enquiries Allocations 10-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s provision of accommodation which she says is unsuitable. This is because there is not enough evidence of fault.
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Essex County Council (24 016 239)
Statement Upheld Special educational needs 10-Mar-2025
Summary: We have upheld Mr X’s complaint about the Council’s delay in completing his child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Surrey County Council (24 016 303)
Statement Upheld Special educational needs 10-Mar-2025
Summary: We have upheld Miss X’s complaint about the Council’s failure to provide suitable alternative provision to her child since 2023. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Cera Care Operations Limited (24 016 392)
Statement Closed after initial enquiries Other 10-Mar-2025
Summary: We will not investigate Mr X’s complaint about his wife’s care provider refusing to answer his messages and emails, and about the care provider changing his wife’s care team and call times. This is because his complaint can be considered by the Parliamentary and Health Service Ombudsman.
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St Helens Metropolitan Borough Council (24 016 416)
Statement Closed after initial enquiries Child protection 10-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s safeguarding of a child. The Court is considering the child’s care arrangements, and we cannot investigate issues a Court is considering.
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London Borough of Newham (24 016 455)
Statement Upheld Other 10-Mar-2025
Summary: We will not investigate this complaint about the Council’s delays in handling events on a Penalty Charge Notice. This is because the Council has agreed to an appropriate remedy for the injustice caused. We are satisfied with the actions the Council proposes to take, and it is unlikely an investigation would achieve anything further.
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Cheshire West & Chester Council (24 016 527)
Statement Closed after initial enquiries Parking and other penalties 10-Mar-2025
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice issued by the Council for driving in a bus lane. This is because Mr X had a right of appeal to the Traffic Penalty Tribunal. We will not investigate the remainder of the complaint because an investigation is unlikely to achieve any additional outcome.
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Statement Closed after initial enquiries Child protection 10-Mar-2025
Summary: We will not investigate these complaints about the person who responded to Miss X’s complaint being also the subject of part of the complaint. There is not enough evidence of fault in the substantive child protection matters underlying the complaint to warrant investigation. Investigating how the Council dealt with Miss X’s complaint about them would not lead to any worthwhile outcome.