Decision search
Your search has 49843 results
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London Borough of Croydon (24 012 215)
Statement Closed after initial enquiries Domiciliary care 11-Mar-2025
Summary: Mr A complained about the way his aunt, Mrs B, was cared for after she left hospital. The organisations wanted her to go into a nursing home and made it difficult for her to return home. There were problems with communication and equipment delivery. We will not investigate this complaint because the Trust accepted it made mistakes and apologised to Mr A and has improved its service. We consider this to be a suitable remedy.
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Croydon Health Services NHS Trust (24 012 215a)
Statement Closed after initial enquiries Hospital acute services 11-Mar-2025
Summary: Mr A complained about the way his aunt, Mrs B, was cared for after she left hospital. The organisations wanted her to go into a nursing home and made it difficult for her to return home. There were problems with communication and equipment delivery. We will not investigate this complaint because the Trust accepted it made mistakes and apologised to Mr A and has improved its service. We consider this to be a suitable remedy.
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Hertfordshire County Council (24 013 801)
Statement Upheld School exclusions 11-Mar-2025
Summary: We have upheld this complaint because the Council delayed arranging alternative education provision for Mr X’s child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Hartlepool Borough Council (24 014 205)
Statement Closed after initial enquiries Noise 11-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to investigate a statutory nuisance complaint at a landfill site or its communication with Mr X and residents. This is because it is unlikely we would find enough evidence of fault to justify an investigation.
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Wyre Forest District Council (24 014 370)
Statement Closed after initial enquiries Homelessness 11-Mar-2025
Summary: We will not investigate this complaint about the Council’s provision of housing assistance. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Croydon (24 014 379)
Statement Upheld Other 11-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to provide her with adequate care leaver support and with providing her with incorrect information. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Wandsworth (24 015 929)
Statement Closed after initial enquiries Planning applications 11-Mar-2025
Summary: We will not investigate this complaint about the Council failing to carry out a satisfactory consultation for a proposed housing development where the Ms X lives. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Sevenoaks District Council (24 016 309)
Statement Closed after initial enquiries Planning applications 11-Mar-2025
Summary: We will not investigate this complaint about the way the Council processed and considered planning applications for a site next to Mr & Mrs Y’s home. Nor in the way it considered their reports of noise nuisance. There is not enough evidence of fault to justify an investigation. Also, we do not consider they suffered a significant personal injustice when a planning officer suggested they were too late to seek judicial review of a planning decision.
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Derbyshire County Council (24 016 489)
Statement Closed after initial enquiries Special educational needs 11-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with an Education Health and Care needs assessment. This is because the issues raised have either been appealed to a tribunal or are not separable from that appeal.
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Birmingham City Council (24 016 581)
Statement Closed after initial enquiries Council tax 11-Mar-2025
Summary: We will not investigate this complaint about the Council's handling of a council tax account as the alleged fault by the Council does not cause Mr X a level of injustice that would justify our further involvement