Decision search
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Statement Closed after initial enquiries Child protection 10-Mar-2025
Summary: We will not investigate these complaints about the person who responded to Miss X’s complaint being also the subject of part of the complaint. There is not enough evidence of fault in the substantive child protection matters underlying the complaint to warrant investigation. Investigating how the Council dealt with Miss X’s complaint about them would not lead to any worthwhile outcome.
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Brighton & Hove City Council (24 016 788)
Statement Closed after initial enquiries Noise 10-Mar-2025
Summary: We will not investigate Mx Y’s complaint about the Council’s licensing panel decision on the licence of a nearby premises, that it failed to deal with noise nuisance from the premises, failed to visit the premises when noise was being reported, and failed to deal with a letter sent by the premise’s owners to those raising noise complaints. Mx Y had a right of appeal to the Magistrates Court against the panel decision which it was reasonable for her to have used. The complaints about Environmental Health (EH) officers’ actions and the premises owner’s letter are late and there are no good reasons for us to investigate them now. Even if we exercised discretion to consider the late complaint about EH officers, there is not enough evidence of fault to warrant us investigating.
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Sefton Metropolitan Borough Council (24 016 857)
Statement Closed after initial enquiries Other 10-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take enforcement action against a private business because he was concerned it damaged his property. This is because the complaint is late, and I have seen no good reason it could not have been made sooner.
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London Borough of Bromley (24 016 949)
Statement Closed after initial enquiries Enforcement 10-Mar-2025
Summary: We will not investigate this complaint about the way the Council investigated the complainant’s reports of a breach of planning control and noise nuisance. There is not enough evidence of fault in the Council’s actions and further investigation is unlikely to lead to a different outcome.
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City of Bradford Metropolitan District Council (24 016 971)
Statement Closed after initial enquiries Parking and other penalties 10-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to introduce charges for residents’ parking permits on the street where he lives. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Cheshire East Council (24 016 997)
Statement Closed after initial enquiries Enforcement 10-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision that new homes built behind the complainant’s home are built in line with approved plans and according to Council policy. We consider there is not enough evidence of fault to justify an investigation. And that further investigation will not lead to a different outcome.
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Liverpool City Council (24 017 089)
Statement Closed after initial enquiries Special educational needs 10-Mar-2025
Summary: We will not investigate Ms X’s complaint about her child, Y’s Education, Health and Care Plan annual review process. It is unlikely we could add to the Council’s response or achieve a different outcome.
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South Norfolk District Council (24 017 296)
Statement Closed after initial enquiries Council tax 10-Mar-2025
Summary: We will not investigate this complaint about the Council issuing a misleading council tax demand. There is insufficient evidence of fault which has caused any significant injustice to warrant an investigation.
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Kent County Council (24 017 317)
Statement Closed after initial enquiries Special educational needs 10-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her request for an Education, Health and Care Plan. It was reasonable for Mrs X to use her right of appeal. Subsequent delays by the Council and issues with communication did not cause a personal injustice significant enough to warrant our involvement.
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Royal Borough of Kensington & Chelsea (24 017 323)
Statement Closed after initial enquiries Homelessness 10-Mar-2025
Summary: We will not investigate this complaint about the suitability of temporary accommodation offered by the Council to Mr X in 2024. It was reasonable for him to request a review of the offer and to appeal the decision to the court if unsuccessful.